O2 Broadband (merged)

mk-donald

wIcKiD wrote: »

I was thinking of migrating to o2 soon and even placed the line transfer to BT... But I see a lot of connection and speed issues on their forums, which kind of worries me. I have been with Bulldog for a very long time and the connection has been very stable so far. Am I making a mistake here by switching to o2?

There are THREE types of problems with o2 broadband (none of them unique to o2):

1. In common with some other BB providers over the last week a fibre-optic cable in the data infrastructure in London was severed which led to congestion over several days and various people suffering from symptoms caused by that started speculating that o2 were sabotaging/capping/shaping them etc etc = 100% false alarm, but still a temporary glitch, outside o2's control that DID cause service to SOME users to deteriorate.

2. o2 ACCESS subscribers, who are just receiving a standard BTw ADSL/ADSLmax service, expect a bit too much - having read how good o2 LLU's ADSL2+ services are - and o2's support for o2 ACCESS is not as well trained/briefed/helpful as it is for the LLU service.

3. A handful of o2 LLU exchanges suffer from congestion from time to time.

Read the ThinkBroadband forum - probably 99% of users would probably 100% recommend o2 LLU ADSL2+ broadband. The o2 Access BTw ADSL/ADSL2max service has a more mixed response.

I've been with o2 Standard (upto 8Mb ADSL2+ LLU service) for 3 days short of 1yr and have no regrets whatsoever - great service, great support, great price - not perfect of course - but I don't think there is such a provider, even at ten times the price.

MKD

Gareth83

mk-donald wrote: »

o2 give mobile subscribers, either contract or PAYG, their £5/m broadband discount EACH MONTH if they meet the discount requirements that month.

So if you had say an o2 mobile monthly contract that ran out during your first year of o2 broadband, then the monthly o2 bb bill would go up £5 to £12.50/m once your mobile contract expired.

However with an o2 PAYG you need only top up £10/qtr (see the terms on the o2 website re 3 months to 3 days before your monthly BB billing date) to obtain that £5/m discount - ie 4 x £10 over 1yr to get 12 x £5 discount.

MKD

Basically then I'd need to get an O2 PAYG sim as I'm going to port to Vodafone next month. That would therefore mean for a year my broadband and line rental (BT) will cost:

= £7.50*12 + £10*4 + £10.50*12 (BT) - £90 (quidco)
= £166 ie. £13.84 a month

So it would be more convenient to just switch from my BT line and Broadband to Tiscali Option 1 as it will cost:

= £30 (connection) + £9.99*3 (3mth offer) + £14.99*9 - £30 (quidco)
= £164.88 ie. £13.74 a month

So only slightly cheaper than O2 but a lot less hassle.

Does anyone know if I keep my landline number the same with Tiscali?

theloft

Gareth83 wrote: »

Basically then I'd need to get an O2 PAYG sim as I'm going to port to Vodafone next month. That would therefore mean for a year my broadband and line rental (BT) will cost:
= £7.50*12 + £10*4 + £10.50*12 (BT) - £90 (quidco)
= £166 ie. £13.84 a month So it would be more convenient to just switch from my BT line and Broadband to Tiscali Option 1 as it will cost: = £30 (connection) + £9.99*3 (3mth offer) + £14.99*9 - £30 (quidco)
= £164.88 ie. £13.74 a month So only slightly cheaper than O2 but a lot less hassle. Does anyone know if I keep my landline number the same with Tiscali?

You have to have aBT landline with Tiscali I am sure. A lot less hassle maybe initially, but read these threads on the terrible Customer Service from Tiscali and maybe you will choose 02.

kianicky

i managed to order o2 broadband and it went live today. the speed is great, i have the home access version as the normal version isn't avaliable where i live yet. thank god i've gotten rid of AOL

bluejulie

Does anyone know if the O2 McAfee version can be installed on a main computer and then using the same CD on another- a laptop for example?

loopholer

Gareth83 wrote: »

Does anyone know if I keep my landline number the same with Tiscali?

Competition laws mean you can nearly always keep your number, landline or mobile. I switched to tiscali about 1.5 years ago, £14.99 pcm including line rental, still hard to beat, i had no hassles making the switch.

bluejulie

My O2 broadband is live from today-trouble free and quick instalation.
The only problem is:
I can't log on to my O2 online broadband account.
Has anyone experienced anything similar?

sparrrtak

echelon101 wrote: »

I have just transferred from Be (whom they own) to get onto the £7.50p/m (O2 customer) and got £25 cashback from Quidco

You can get a free Arsenal shirt after 50 days.

Also if nobody noticed
O2 Home Broadband and Arsenal football shirt gift with purchase terms & conditions

1. Offer open to residents of the UK, Channel Islands and the Isle of Man aged 18 or over except employees and their immediate families of the Promoter, their subsidiaries or affiliated companies, or anyone professionally connected to the Promotion.
2. Offer applies to consumers purchasing O2 Home Broadband using the prescribed entry mechanic by sending a text message with the word GUNNERS to 60600 and who remain connected past the expiry of any “change of mind” or money back guarantee period offered by O2 in relation to their O2 Home Broadband subscription (“Return Period”).
3. You should ensure that you read the full terms and conditions of the O2 Home Broadband service carefully. These terms and conditions can also be viewed and printed at http://www.o2.co.uk/termsconditions/broadband.
4. Only one football shirt per purchase of O2 Home Broadband in the manner described in point 1.2. Football shirts are strictly subject to availability.
5. Shirts will be provided within 14 days after the customer has completed the Return Period.
6. If after 14 days the consumer has not received their shirt they can contact [EMAIL="O2broadband@arsenal.co.uk"]O2broadband@arsenal.co.uk[/EMAIL] for any shirt queries.
7. All shirts are available while stocks last and although the Promoters will endeavour to offer the Arsenal 2008/2009 season shirts, they cannot guarantee availability during the promotional period.
8. All data collected will be used solely for this Promotion and will not be passed on to any third parties without the consent of the party involved.
9. The Promoter reserves the right to amend or withdraw this offer at any time.
10. The Promoter: Telef!nica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

Has anyone got arsenal T-shirt yet? What do I have to do for it? Just signed up to O2 broadband last week.

mk-donald

sparrrtak wrote: »

Has anyone got arsenal T-shirt yet? What do I have to do for it? Just signed up to O2 broadband last week.

I think you will find that the Arsenal shirt is an ALTERNATIVE reward/discount/cashback to any other - ie according to the terms quoted you have to PURCHASE (ie subscribe to) your o2 Home BB via SMS'ing GUNNERS to 60600 and hence you can't have applied online via a cashback/referral site such as quidco with their current £60 offering.

MKD

Kabeer_2

sparrrtak wrote: »

Has anyone got arsenal T-shirt yet? What do I have to do for it? Just signed up to O2 broadband last week.

I dont know if the poster above me is right or not....I hope I get both quidco and the shirt.

But according to the rules, the shirt arrives 14 days after the Return period (30 or 50 days into the contract).

To receive it you either use the text method. Or I applied here: http://www.arsenal.com/the-club/arsenal-products/free-arsenal-shirt-when-you-sign-for-o2-home-broadband

Can someone answer the question I posed here .

Kabeer wrote: »

Ok I just ordered O2 broadband via quidco last night. It tracked as £60.

I dont have a O2 phone (so registered for the full £15 16mbit deal), but also just ordered a free payg sim card under the same name.

I was told by a girl from O2 last week that I can start the discount to make it £10 a month anytime after ordering. So if I get the payg sim in a week or so and phone O2 to get my broadband cost reduced, will this affect my Quidco claim?

The £60 has already tracked through quidco, and says Jan '09.

Thanks.