O2 Broadband (merged)

del1001

bonsoirbonsoir wrote: »

Hi,

I thinking of moving to 02 (LLU in my area) and have a couple of questions. Madasafish mentioned that they could, in the future, take my line off BT and it could cost upto £130 to reconnect - is this true or just sales rubbish?

Secondly, say in 18 months or so, I decide to move off 02, what happens if I want to go back to BT or Madasafish or some other 'normal' supplier, do I just need to pay some re-connection charge - if so any idea how much this could be?

Thanks! - and apologies if this has been covered before.

David

Firstly, Madasafish cannot take over your BT line without your consent, they are trying to use scare tactics.

Secondly, there would be a charge involved if you later decided to leave O2, O2 uses "Shared LLU" & if you wanted to return to an IPStream broadband provider you would have to pay BT to cease LLU on your line, £40+vat.

Subvertjase

I am well chuffed with the way the whole O2 thing is going very fast and all bang on time no messing just what the UK has needed good old customer service

On a quick note does anyone know what make the O2 Broadband Box is ? I know it is named as the O2 Wireless box but is a well known one re-branded, any ideas ?

Quentin

Thomson SpeedTouch ST780WL

NAT.B_2

I hoping to change from AOHELL to O2! fingers crossed it wil all go well!

mk-donald

Quentin wrote: »

Thomson SpeedTouch ST780WL

The o2 wireless box is indeed an OEMd version of that, but the latest o2 wireless box II (ie Mark II) is a different Thomson box.

See my Be & o2 comparison for further details about o2 and the new II box
http://cid-99aa6cf1226facfe.skydrive.live.com/self.aspx/o2 Broadband -v- Be There Broadband

follow the big picture links and it leads to a 220KB Adobe PDF 2 page summary.
Enjoy

Searcher2

My text informing me that my O2 broadband is active has just come through.... over 24 hours after losing my Pipex connection and a lot later than it actually went active.

I just rang customer service about using relays on Outlook (to make it look like my outgoing emails are from a non-O2 email address) and they were really excellent on the phone and it was resolved in no time (use relay.o2broadband.co.uk as the smtp address instead of smtp.o2.co.uk).

I mentioned that activation text had only just come through and he said they were having issues with the SMSs and that they encouraged people to ring in for the status of their activation.

I can't fault the telephone customer support at all. Quite refreshing.

NAT.B_2

I have just requested my MAC number from AOL, cant wait to get rid of them lol My pc is slow!

volks400

i have been with aol for 2 years now and finally got fed up with them. so took th eplunge and asked aol for mac code on the 6th. got the code in 2 days, applied for o2 bb on the 8th. been getting regular updates from o2 on mobile. latest is that i will get my modem/router delivered on 11th and will get activated on the 16th. so far so good.

espresso

NAT.B wrote: »

I have just requested my MAC number from AOL, cant wait to get rid of them lol My pc is slow!

You may need a little help to do that! see here.

:cool:

Subvertjase

Well my O2 went live today and it is thrashing the pants off of Virgin Cable which I still have active until May 2nd. Good bye Virgin.

I am lucky enough to live 1 mile from exchange and I clocked 8.2MB on speedtest.net and I am on basic package.

:beer: Cheers O2