Free wok

rebmen

Got my wok yesterday. Read the stories here on the MSE forum. Called them today and asked to cancel it. Called the 0207 number and the whole transaction completed in 5 minutes. Also asked a confirmation to be sent via email

By the way I have been asked to keep the whole lot.

Many Thanks to all the members who have shared thier experiences

Junier

Ive just received my 2nd wok intro pack now all I have 2 do is mull it over wether to keep or send back!!! :-/
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Right Ive thought about it im cancelling ;D

Show_Me_The_Money_2

;D

I read all these posts with interest and gave it a go today (although i had emailed them about 3 days ago without any reply). They also gave the usual speel of charging £2.99, I said no, they said it would cost me more to retrun it, I said I'm keeping the wok as it was free and would just send back recipe cards which wouldn't be that expensive, they then said it would confuse the system and just to keep all of it.

Then got my wife to do the same thing with her order with the strict instructions not to cave or let them bully her - same speel.

Thanks to everyone for the advice.

Was wishing that I hadn't bothered ordering in the first place, but now that it's done I feel better.

Although, lets just see if any demands for payment turn up (which wouldn't surprise me judging by their tactics so far !).

Fionnuala_2

Have just ordered my wok...then read the entire thread. Wish I'd done it the other way around. What I can't understand though is if this deal is so troublesome to them, why on earth are they still offering it? Silly people!

PompeySteve

Just phoned to cancel, pretty much the same routine :

Me : "HI just received wok + cards and dont want cards so please can I return them and cancel"
Them: "Why don't you want them"
Me : "Wife is getting recipe book for christmas"
Them: "Oh ok, it will cost more to return than the £4.99"
Me : "No, I just need to return the recipe cards that'll be less than £1"
Them : "No, you have to return everything"
Me : "No, the offer on the website says I keep the wok even if I don't want the cards"
Them : "I haven't seen the website [yeah right] but I think it means the cards you receive AFTER this offer"
Me : "No, it clearly says I only pay if I decide to keep the introductory offer and the wok is mine whatever I do"
Them : "Well, you have to return the box" [!!!]
Me : "Are you sure? Did you say Box or Wok?"
Them : "The box"
Me : "Well that's pretty light anyway"
Them : [getting annoyed] "Umm ok, well I'm going to check that offer now so just keep the stuff for free ok"
Me : "Thank you, bye-bye!"

Nick_A_2

Well what a terrible experience! Thats the last time I go for freebies. The lady I spoke to was well moody! She said I had to pay for everything! I said let me speak to your manager and I did. I told him that I didnt want the stuff and he said I have to pay for everything! I said no your website blah blah, and he refused to listen.He was Worse! He accused me of using their company that I had no intention of keeping the recipe cards. Then I said I dont want the stuff take it back and he said I have to pay for delivery. I said no and I asked for his name - that I was going call trading standards now. He had a go at me, then he said that I could keep everything with compliments and that I will never hear from them again. I was dazed - what poor customer relations.

I dont recommend this freebie - hassle.

Nick.

MimiJane

OMG! After reading all these posts, I don't think I dare ring them up to see if they've received my email and cancelled everything. :-/

tinalives

Hi Mimi,

I've only emailed them too. I sent an email via their website on the day I received the goods, and I've just sent another one now.

As far as I'm concerned, if they choose to ignore my emails that's their problem - they're not getting a penny out of me!

MimiJane

Hi Mimi,

I've only emailed them too.  I sent an email via their website on the day I received the goods, and I've just sent another one now.

As far as I'm concerned, if they choose to ignore my emails that's their problem - they're not getting a penny out of me!

Hear hear Tina! Keep me posted if you hear anything from them and I'll do the same.

Mimi

tinalives

Will do! We'll see what happens!