Free wok

Gavin57

I have now received wok as well. Have not cancelled yet. I have looked at https://www.imponline.co.uk to check my account. It asks for a customer number (9 digits starting with a '9'). The customer number on my statement starts with a 9 unfortunately it has 12 numbers in it and the window for the account number only takes 11 numbers. So I can not get into see my account. :-[
Update just tried putting in first 9 numbers and can now get into account.

elvis_bloggs

I am sooooooooo glad I did not bother with this one. Whew. ;D

rtm

Try this number instead of the 0870 number

0207 2589000 (international masters publishers)

from https://www.saynoto0870.com

steeev

Try this number instead of the 0870 number

0207 2589000 (international masters publishers)

from https://www.saynoto0870.com

great find! well spotted! will give it a go

MimiJane

Has anyone had a response to their email yet? I emailed to cancel a few days ago ... left it very vague and didn't mention the £4.99 invoice. I've not heard a thing, so should I just leave it and hope for the best, or give them a ring to confirm the cancellation?

(I tried to ring them initially, but just kept getting a BT message).

laila

RTM- many many thanks- u r great for finding that number!!!! i only received this today (welll got it for my mum under her name and one for my sis but my one hasnt arrived and we live at 3 diff addresses) anyway my mums invoice says 22/11 even though it delivered on the 1st dec- think they are trying to pull a fast one! will call them int he morning!

schmooser

New number for you to use, after using the saynoto0870 site on the IMP number above, spoke to their switchboard who gave me another number which does just the job:

02070199556

I didn't bother pressing anything when it asks to press the * key, then it puts you straight in the queue to speak to someone. Didn't have to wait long (about a minute).

Spoke to a helpful chap and it went something like this:

ME: Hi I'd like to cancel and arrange to return the stuff
IMP: You've just recieved the intro pack for pan or wok?
ME:Yes
IMP: Can I ask if you ordered it as we've had a lot of calls and emails about this one?
ME: Yes, I ordered it, but it was so long ago I have since bought some recipe books and don't need to collect the cards. So where do I return them
IMP: OK, no problem, saves everyone hassle if you don't send them back so you can keep them and I've cancelled your account. Thanks for calling

It as all very polite and easy, so it's not all horror stories.

ps. I don't think it was an actual "imp" on the end of the phone! ... but you never know .........

Ticklemouse

Maybe they're just getting fed up with people cancelling ;D

Just rang on the 0207 number schmooser gave, spoke to nice if rather bored (ie, oh, no, another cancellation!) lady. Told her I wanted to cancel. SHe asked why, I said, got a cookery book, not that impressed with cards anyway thanks. She asked what I wanted to do so I said return them please. She said, too much money to return, please keep them with our compliments and account cancelled. ;D

On phone for less than 3 minutes, cost 1p (18866) - all the freebies. Cheers to OP.

TM

kevtrader

My wok came a few days ago and I finally got enough courage to phone the company up just now after reading the stories on this thread and it was quite easy and quick!

BUT the operator said that I should pay the invoice anyway so I told him that the wok is free on the website and asked when should I send the goods back. He said the account was cancelled before all this and I think he tried to make me pay the £4.99 anyway!

So thanks to all of the people who wrote the stories so I could use them as guides!

Kev

ran1gers2001

Hi guys I got my wok yesterday and thought i'd see about cancelling it today so i called up and the guy just wouldn't budge and insisted i pay to return recipes. I just hung up and then called again got someone else who said my account was already cancelled. I said i had just called and been cut off so i wasn't sure if it had gone through and also said was it correct that i can just keep everything without paying and he said yes that's fine. Result ;D