Free wok

herbal

Got the lot today, and rang up after reading here and was on hold for about 7-8 mins and then delt within 30secs

Me - I'll like to cancel my Account please?
CS - Ok blah blah.... How would you like to pay the outstanding balance?
Me - I don't you can have the cards back.
Cs - Well can i offer them to you for half price?
Me - No, i'll send them back.
Cs- Ok you can have them as a gift as we don't want them back. Your account has been cancelled.

RESULT

Thanks

MimiJane

Wok and the rest arrived this am.  Just tried to ring and got a BT message that the person I am calling is not available. ???

Tried the email address on previous page and just get an error page up. ???

Right, just gone to their web site and sent a message on their form through the "contact" link, saying I'd received my "free" wok and cards and wanted them to close my account as no more cards required.  Left my 'phone number, so will see if I hear further.  Expecting someone to contact me to say they want their £4.99 but, you never know, they may be totally fed up with all of us cancelling and just leave it. ::)

mhuk

you can buy a full-size wok from Asda for about £2.50

purplepatch

Doesn't seem so small now its out of the box with handle attached.... and moreover, its free ;D

mattyh

I called earlier today to cancel my 'trial' and they actually shouted at me!!

The first CS person got really stroppy and said I had to pay 4.99 and p&p to return everything, and when I read the content of their website she got really mad and put me through to her supervisor. Even funnier, her supervisor was really nice at first, until he realised I wanted to cancel and keep the wok, and he flew completely off the handle - accusing me of taking advantage etc etc (yes, semi true but hey that's business!)

He eventually said 'look, i'm going to cancel your invoice, you can keep everything and you'll never hear from us again' and hung up on me!!

Was a little bit dumbfounded after that - I can only think they have a policy of aggression to try and bully the more vunerable into paying money.... very dodgy company indeed!!

mattyh

incidentally if you don't believe they've cancelled your subscription (which I didn't) then they have an online account thingy at https://www.imponline.co.uk

Managed to confirm they'd settled and cancelled my 'trial' and taken a screen grab.

They can wok off.

richardcn

I've just been on the phone to cancel my account and return the goods etc as they were apparently ignoring my emails. First call was a joke, as mentioned in other posts it seems that they've set up their call handling service to make money from the 0870 number. The voice messages are strung out with unexplainable gaps in between and unnecessary keypad requests. Then they automatically put you on hold while they advertise their other products. When you finally get through they try everything they can (and their not so polite) to get you to give them some money for the 'free trial offer' (see earlier posts). I was appalled and said that i'd think about it. THEN I came to the forum and got the lowdown. Phoned back again, pressed keys early to skip through the menu, and selected Option 1 to 'pay your invoice'. Got through loads quicker and the operator didn't complain when I said that I wanted to cancel and return the goods. She said 'keep them for free'! I think it depends on the operator and how long they've been in the job/at work today (she said good afternoon and it was morning and sounded NFI). Think I'll drop OFTEL an email about the blatent abuse of the 0870 system, it can't hurt to try especially if they get more than one complaint (hint hint). Freebie or not its unfair on all their customers.

MTM_2

ordered mine with no problem, my postie is going to be so annoyed with me now!!! ::)

Lychee

I was actually quite nervous about calling them up to cancel my subscription after reading previous posts! I just don't like rudeness at all. Anyway, I called up early this morning just after 9am and was on hold for less than 3 minutes. Spoke to a guy who wanted my customer ref number then asked to confirm name and telephone number. I NEVER PROVIDED A TELEPHONE NUMBER! The cheek. I told him I definitely did not give a phone number before and he actually said "That's right" then gave some lame excuse about 'just in case there's a problem and we need to contact you'. Rubbish :P But then continued, "You don't have to give a phone number if you don't want to." duh! politely declined to give a contact number. Was then asked if I wanted to suspend my account for three months or just cancel it all. duh again:P He confirmed cancellation, mentioned nothing about returning recipes and hung up on me. ::)

anyone unwrapped the recipes yet? or experimented with them? I'm wary about touching the recipes in case they write to me and demand them back:P

16011996

mine has come, and i have cancelled. ;D