AO dumped washing machine in middle of kitchen

doveman

Grenage wrote: »

That's fair enough; no delivery fellow is going to want to risk wrecking someone's floor. Could you not of asked for it to be moved so that it wasn't in the way of the door?

Didn't have a chance. I was so taken aback by their refusal to push it under the counter and they left in such a hurry that I only realised that they'd left it blocking the door after they'd gone.

doveman

pmartin86 wrote: »

I know for a fact that AO offer an installtion services of washing machines as an aditional extra...I assume you declined this service? If not, then phone up and complain.

Actually they offer a "connection service" for £24.99 and there's no reason to believe that if I'd paid for that they would have been any more willing to push it into position if there was a risk of damaging the floor.

doveman

onomatopoeia99 wrote: »

Did you pay for installation? If so, they should have installed it. Otherwise, it's good of them to even bring it through the front door.

Sound like a good slogan for them "If you're lucky, we won't leave your washing machine in the garden"!

doveman

boandelvis wrote: »

Ive had a few things from them over the last few years, washer, dishwasher, frdge... all the drivers have been super helpful

Guess I was unlucky then as I got the most unfriendly and unhelpful Eastern European driver.

doveman

PasturesNew wrote: »

If you're "disabled, but could try something a bit simple" - and are willing to take the risk to the floor to move it 1-2', squirt raw washing up liquid round the feet ... a puddle of it ... then gently lean against the machine (any weight/pressure should be directed upwards, don't lean down on it) ... and you should be able to shift it to a slightly more convenient spot until "a little man" arrives.

But only do that if you feel it's OK for you and for the floor.

Thanks, I might ask my Dad to give that a try but I'm trying to find some rollers like these http://www.argos.co.uk/product/8411220 or these http://www.screwfix.com/p/appliance-steel-roller-set/39158 as otherwise I'll have the same problem if it ever needs repairing, with the repair man refusing to pull it out in case it damages the floor. I might need to put some plywood down as well to make the rollers work better.

doveman

d0nkeyk0ng wrote: »

As above, AO will install if you pay for them to do so. However, if you didn't, I wouldn't expect them to do anything other than deliver it to the right house.

Delivery man is correct in that if you'd asked them to move it into a certain position, and there was floor damage, you'd probably complain. It's likely that this has happened before hence the remark.

They'll connect washing machines for £24.99, it doesn't say that they'll put them into position if that risks damaging the floor.

They should have a disclaimer to sign to say the customer accepts the risk of damage to the floor. It's only cheap vinyl and I'd rather have the washing machine in the right position and be able to shut my kitchen door so that if there's a fire it's hopefully contained, even if a bit of vinyl gets ripped in the process.

doveman

vansboy wrote: »

Whoever you are getting to do the installation , can they pop in and shift it ?

They would move it anyway.

Yeah, I'll get the person who's connecting it for me to shift it but we'll probably need to get those rollers first, as it really needs two strong men to move it.

doveman

Norman_Castle wrote: »

Was there an option to leave it in a more suitable place and if so did you ask him to leave it there?

No, I told them where it was going, they unpacked it, put it in the kitchen, said they wouldn't push it under the counter and left with me wondering what had just happened and how I was going to sort it out.

I paid about £6 extra for them to take away the packaging, which was a bit of a waste of money really as I was expecting a large bulky box that would be hard for me to dispose of but there was actually just some polystyrene top and bottom and a plastic bag covering it, which I could have disposed of myself. Maybe obvious to most people but I've never bought a washing machine before.

Aylesbury_Duck

doveman wrote: »

Guess I was unlucky then as I got the most unfriendly and unhelpful Eastern European driver.

Oh, here we go....chuck in a bit of casual prejudice for good measure.

doveman

parking_question_chap wrote: »

If you are disabled and knew it was going to be difficult, why didnt you pay for them to install it?

Did you expert free preferential treatment due to your situation?

I didn't pay them £24.99 to "connect it" as I have someone who offered to do that for me for free. They don't offer an option to "push it into position even if that risks damaging the floor" so paying them to connect it wouldn't have helped. It seems you just have a problem with disabled people and decided to take the opportunity to have a go at one.

Yes, I do expect decent companies to go the extra mile for disabled and vulnerable people and not leave them at risk from fire because they can't shut their kitchen doors. I'm sure that sounds outrageous to you though.