Add your feedback on energy supplier Powershop

tlcgrantham

I got the same email 

tlcgrantham

Today I have been changed to Powershop lite with all power packs refunded. This has been backdated to my last account review on 11/02/2021. Under Tariff information my account confirms that I’m on a fixed tariff at Pro Top Shopper rates until 30/04/2021 as my old tariff was due to end 10/03/2021.

sheps

tlcgrantham said:

Today I have been changed to Powershop lite with all power packs refunded. This has been backdated to my last account review on 11/02/2021. Under Tariff information my account confirms that I’m on a fixed tariff at Pro Top Shopper rates until 30/04/2021 as my old tariff was due to end 10/03/2021.

Same for me. Did they refund origional cost or what they were worth did you notice not had a chance to look yet 

tlcgrantham

All packs refunded at cost 

tlcgrantham

Just to clarify my earlier post packs were credited at cost price to my account not refunded. Sorry if I mislead anyone 

[Deleted User]

tlcgrantham said:

All packs refunded at cost 

Isn't that a Breach of Contract?
You purchased their offer and they cancelled and refunded your money, not the "True" value of what you actually agreed to purchase.

sheps

Ive challenged them on fb and they looking into it. I suggest as many others as possible do the same it a written record too 

tlcgrantham

I assume the same happened to you both as well as others. We were told to continue buying and USING power packs as normal when they knew we couldn’t use them. 

sheps

I've got a supervisor looking into it. How have you got on?

[Deleted User]

[Deleted User] said:

tlcgrantham said:

All packs refunded at cost 

Isn't that a Breach of Contract?
You purchased their offer and they cancelled and refunded your money, not the "True" value of what you actually agreed to purchase.

Have a look at paragraph 6 of your contract terms and conditions. Arguably, Powershop has recognised that the changes may result in higher charges and they are giving you time to switch before the changes are applied. If you stay, then SLC25 will apply which is that you have accepted a Mutual Variation of your contract terms.