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  • Yes,
    all appears to be back to normal, whatever that is!
    Must have been a temporary "Glitch" as the say!
  • On offer now:


    Is it worth it?
    As  Robert Wyatt once said?
    https://youtu.be/Res3-YX4X8g
  • Pizza Pie special pack out today for about 5 days Electricity at 35% discount. I’m going to miss Powershop.
  • sheps
    sheps Posts: 57 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    Same here.. Also will miss. When are people planning jumping ship. I started pricing other suppliers here
  • As long as Powershop Top Shopper rates are guaranteed by Eon I’ll be sticking. There’s nothing that’s cheaper elsewhere.
  • Peas in a Pod Special Pack, available until 18th February
    35% Discount 
    It is also worth nothing that the "Monthly Advance" packs are no longer available!
    So that's a 14% discount that is no more!
  • I got the same pack and 35% discount for about 5 days Electricity. Eon would do well to consider offering a discount for advance buying if they hope to keep Powershop customers after their tariffs end. Of course they’d do better to reinstate the full Powershop model.
  • Margarita Day Special Pack out today 4days power at 30% discount.
    Anyone been moved to the fixed Lite Tariff yet?
  • Not yet and no response to my request for an explanation of the removal of the monthly "Advance Packs".
    I also note that my account review is always showing now as "Manyana"!
  • Equites
    Equites Posts: 118 Forumite
    Fourth Anniversary 100 Posts
    edited 24 February 2021 at 10:21PM
    Oh well, looks like Powershop days are soon to be over.  Got this email today.

    Please read - Important changes to get you ready for E.ON Next
    Getting you ready for E.ON Next
    We contacted you in December 2020 to let you know that we’ve become part of the E.ON group, one of the leading energy suppliers in the UK. We’re writing now to let you know that we’ll soon be transferring your account across to E.ON Next, the newest part of the E.ON group. Please read the following information carefully - there might be some action for you to take. We’ve also provided a link to some frequently asked questions at the end of the email. Please rest assured when you move over to E.ON Next, there will be no interruption to your supply, we'll take care of everything including transferring your direct debits and account balances. Worry not – we will keep you informed every step of the way.  
    Terms and Conditions changes to your account
    Some of your Terms and Conditions will change as E.ON Next will be using new systems that don’t operate in the same way as ours. The changes do not affect the price of your tariff which will remain the same for the duration of your fixed term contract. You can read these new Terms and Conditions in full at eonnext.com/policies. This information applies to the meters listed above. If you have more meters with us, we will be in contact with you about these at a later date. We’ve listed below the changes that we believe are most significant to you.
    Payment Terms (Section 4)
    If you currently pay via a monthly Direct Debit, we’ll transfer your Direct Debit instruction to E.ON Next and you do not need to do anything. If you don’t currently pay your bills by monthly Direct Debit or through a regular payment plan:
    • E.ON Next will send you a bill each month for the energy you’ve used, which you’ll need to pay in full.
    • You will not be able to pay with a recurring credit card payment, also referred to as a Continuous Payment Authority (CPA). However, if you need to, you’ll still be able to make one-off payments with a credit card each month.
    • You’ll still be able to pay your bills in lots of easy ways and you can find more details on your E.ON Next bill once you’re moved over. These include one-off card payments via your online account, directly from your bank account, by cash at your local Post Office, Payzone and Paypoint or by cheque. 
    Terms and Conditions sections that don’t apply to you during your fixed term tariff
    As you’re on a fixed term tariff, there are certain sections in the new Terms and Conditions, that won’t apply to you for the duration of your contract:
    • Paying by Direct Debit - If you pay by Direct Debit you’ll still get at least 10 working days’ notice before your payment is taken from your bank account (section 4.3.6)
    • Paying other ways: payment terms - If you pay your bills monthly, you’ll still have 14 days to pay (section 4.2.2)
    • Other payment terms: credit balance refunds - You won’t have to send a meter reading before your credit balance can be refunded (Section 4.4.3)
    • Interest charges - You won’t be charged interest on overdue payments (Section 4.8.9)
    • Whilst we recommend you provide monthly meter readings to ensure you are billed more accurately, failure to provide monthly meter readings will not result in you being moved onto another tariff (Section 2.5.2 and 11.2)
    • As you are currently on a fixed term tariff, you will not be subjected to any additional charges for things such as replacing prepayment meter cards / keys, or for sending additional copies of documents like bills or statements (Section 3.1)
    • If you change your payment method this will not increase your costs (Section 11.2.1)
    • If you have a smart meter this will not be switched to Pay as you Go mode (PAYG) mode without your consent for the duration of your fixed term (Section 4.8.4)
    Transferring to a different supplier
    If you’re not happy with any of these changes, you can always switch to another supplier and we won’t charge any exit fees. We’ll do everything reasonable to ensure the transfer takes place to your chosen supplier within 21 days of them telling us. 
    If you owe us money, we may stop you from switching to a different supplier. If that’s the case, you’ll need to pay us what you owe within 30 working days of us telling you that we’re stopping the transfer.
    If we’ve already started the process of moving your account over to E.ON Next, there will be a period of two to three weeks when your transfer to another supplier may not work. This is because the energy industry's systems can only handle one change at a time.
    Priority Services Register
    We contacted you in December 2020 to let you know we’d be sharing your data and consent preferences with E.ON Next to enable them to provide additional support services you’d requested. If the information we hold isn’t right, or you’d like us to include other support, please let us know at your earliest convenience. 
    If your account is registered for services to help you or someone in your household who is deaf or hard of hearing; E.ON Next will continue to offer a range of ways for you to get in touch, including text relay. They record their customers’ need for extra support due to either ‘hearing difficulties’ or ‘speech difficulties’ (or both).  If you receive your correspondence in large print or braille, you will continue to do so when you are moved to E.ON Next.
    Independent help and advice
    For free and independent energy advice and support, visit citizensadvice.org.uk/energy or call the Citizens Advice consumer helpline on 0808 223 1133 (calls are free).
    What happens next?
    In a few weeks, E.ON Next will write to you from hi@eonnext.com to confirm that the transfer process has started. The changes outlined here will come into effect from the point at which you are officially supplied by E.ON Next. We have written to you now to make sure you have all this information in plenty of time before these changes take place. 
    If you are happy with these changes, there is nothing you need to do. If you have any questions, please don’t contact E.ON Next now - our colleagues there won’t be able to help you yet. Instead, please refer to our FAQs powershop.co.uk/questions/powershop-the-company/eon-next-and-powershop.This is the quickest and easiest way to resolve any common queries you may have. If these do not answer your questions, you can contact us on 0800 009 3719*. Our lines are open Monday to Friday from 9am to 5pm. 
    If you are a Powershop Pro customer and you are waiting for your account to move over to Powershop Lite, this will happen before E.ON Next contacts you about your migration.
    Please note, if you are currently in the process of switching or have recently switched away from us, then this information is not relevant to you.
    Thank you for being a Powershop customer,
    The Powershop team.
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