Add your feedback on energy supplier Powershop

tlcgrantham

Hi Mick      To see your tariff go on your on-line account Click usage then choose tariff information and click on it. If it reads Baseline 2020 issue 1 you are on the cheapest tariff. If it reads Baseline 2019 your probably not and you need to check the rates quoted with a quote from a comparison website like citizens advice Energy comparison. Hope that helps.
By the way every special pack I’ve been offered on the 2020 issue 1 has been 30% or more.

Equites

May Day not so special pack

May Day Special Pack is the worst "special" for a long time - just a 15% discount for the equivalent of 5 days electricity.  This will be the first special pack that I will pass on due to the miserly discount.

Regarding switching to a new tariff, I eventually got a reply to my email request requesting a switch to the latest one - and it was complete gibberish unrelated to the original request as you can see below.  Utterly unimpressive customer service.
Not pressing things further for the next week or two as quite a few cheaper variable rate offers are appearing in my area from the likes of Symbio, Shell Energy and Outfox the market (thanks I suspect in part to the crash in the oil price).  If any good fixed rate offers appear I'll be switching.

"The tariff that you are currently on is a part of the tariff 'Top Shopper Elec 2019 Version 2'. As a part of your tariff, you purchase power packs which give you a discounted rate on your electricity. Top shopper is the rates you will achieve if you purchase all the power packs available for the duration of your tariff."

sheps

Equites said:

May Day not so special pack

May Day Special Pack is the worst "special" for a long time - just a 15% discount for the equivalent of 5 days electricity.  This will be the first special pack that I will pass on due to the miserly discount.

Regarding switching to a new tariff, I eventually got a reply to my email request requesting a switch to the latest one - and it was complete gibberish unrelated to the original request as you can see below.  Utterly unimpressive customer service.
Not pressing things further for the next week or two as quite a few cheaper variable rate offers are appearing in my area from the likes of Symbio, Shell Energy and Outfox the market (thanks I suspect in part to the crash in the oil price).  If any good fixed rate offers appear I'll be switching.

"The tariff that you are currently on is a part of the tariff 'Top Shopper Elec 2019 Version 2'. As a part of your tariff, you purchase power packs which give you a discounted rate on your electricity. Top shopper is the rates you will achieve if you purchase all the power packs available for the duration of your tariff."

Gather all our details and log out then go to get a new quote fill in all details if on split tariff make. Sure u know your splits and quote. That's how I did it and compare that to what your own minus vat to be sure as they quote without vat.. But it actually tells you in quote.. The staff checked for me while on phone and agreed I was right and switched me 

sheps

Should say a manager then said I should alrwsdy be on cheapest rechecked while I was still on phone and then I was switched. Phone is always better with these guys.. IMH experience 

tlcgrantham

I agree phone is best. The Tariff information next to your tariff name says “Our cheapest prices are available to everyone who shops”. 

You can also do a quote as a new customer on the powershop website first and check the tariff and rates with what you’re paying now.

tlcgrantham

Checking previous posts Equites I can see you’re due to be put on a new tariff anyway as you joined in June 2018. You should receive your new offer shortly. 

[Deleted User]

So my Tariff is:

Baseline Elec 2019 Version 3

- Our cheapest prices are available to everyone who shops.

-Top Shopper Elec 2019 Version 3

Rate: 17.37 p/kWh

Effective unit rate available to everyone who purchases all available Powerpacks.

13.89 p/kWh

Daily charge

24.62 p/day

Effective daily charge available to everyone who purchases all available Powerpacks.20.93 p/day

Question: How does this compare with the 2020 Issue 1 Tariff for the Yorkshire/Northern Region - Anyone?

tlcgrantham

I got the following quote from powershop for a new customer in Leeds.
2020 issue 1.      Baseline  17.168.      Top Shopper 12.705
daily charge.      Baseline  26.618.   Top Shopper. 22.628

The new tariff costs 12p per week more but the unit rate is 8.5% cheaper. As the baseline is only very slightly cheaper this means they should offer you bigger discounts. I was on the same tariff as you but left when the discounts dropped and returned on the 2020 issue 1 tariff 

tlcgrantham

Rooster Booster Special Packs today 
pack 1 4days electricity 25% discount.   pack 2 5days electricity 5% discount.   

I believe that’s the lowest discount ever but I suppose it makes the 1st pack look good.

Equites

Rooster Booster Special Pack

Another very poor pack, with 15% discount for the equivalent of 4 days worth of electricity.
Got the renewal quote from Powershop today as predicted by tlcgrantham. 
Deal is cheaper than what I am currently on but things get interesting when I do a new quote for electricity via the Which? Switch Energy website.
There Powershop appears in top three and I get a quote that beats the email renewal offer from Powershop by nearly £30!!  This is down to them using two different tariffs (all values below are VAT inclusive and we're looking at the best topshopper rates).  I reran the test via Powershop's own website and get the same result.

Email Offer = Top Shopper Elec 2020 Version 1. 
Unit Rate = 13.40p/Kwh.
Daily Charge = 22.554p/day
Which/Powershop website = Top Shopper 2020 Issue 1. 
Unit Rate = 12.926 pence per kWh. 
Daily Charge = 19.982 pence per day

Now to decide if I can be bothered arguing with them on the phone about the differences or just go for a cheaper supplier, I see Outfox the market has a fixed rate deal that is even cheaper than all of the above.  Need to read about their customer service etc.