Green Network Energy Reviews: Add your feedback on the energy supplier

Warren_Marris

I-LOV-MONEY wrote: »

Hi. Although my tarrif is not at an end, I have been told I can change without exit fees.

I have had an e-mail from U-Switch which tells me to go with one company, MSE/CEC then you get some good reviews and some bad ones !

GNE seemed to be well recommended by MSE, but my head is boggling with all this information.

The bottom line is I want a reliable service at a cheap price (who doesn't?!).

I have been keeping an eye on things for a while after U-Switch was fined for MIS-SELLING and being PAID OFF by Energy Suppliers to promote them...I did also note that this post was made in 2017 - So thats quite old! However, My research is not...

I have done searches with both MoneySavingExpert and U-Switch - And.....

...Look, I don't want to say that people are being paid off as I have no evidence to support that - BUT...I CAN 100% CONFIRM THAT U-SWITCH DOES NOT ADVERTISE ALL POTENTIAL SUPPLIERS!

As such, If you use U-Switch, You do run the risk of NOT ACTUALLY GETTING THE BEST DEAL! I know that MSE do not want to attack other companies, so take this as ONLY MY OPINION AND NOT THAT OF MSE!

However, When I switched to GREEN STAR ENERGY Last Year - I did try U-Switch First... And They were NOT LISTED! But MSE and another company - A Door to Door Marketing company by the name of MONEY EXPERT (Yes it fooled me too... NO! They are NOT ASSOCIATED with MSE, But they have a similar name to fool us MSE Users!) BOTH did!

Overall, What I am seeing of the reviews of GREEN ENERGY NETWORK, and knowing that my contract is now up for renewal... I may just give them a shot! Now that Green Star has been taken over by SHELL, I am sorry to say that I do want to move on - SHELL do not meet with my ethics, a real shame as I have had a very good experience with Green Star, but its time to move on...

And yeah... I have to be frank - I like taking a chance on smaller companies as they have more to lose so are more likely to be helpful!

Gerry1

I checked out Ofgem's so-called accredited comparison sites on Friday, and only Energy Helpline and its associated white labels (e.g. Citizens Advice) showed Neon Reef.

Adjer

I tend to change suppliers most years to keep costs down. This is the worst supplier for some time. I would not recommend this company.
1.They only send a bill every 3 months making it difficult to keep track of costs. However they expect me to send them meter readings every month.
2.They do not always reply to emails.
3.Their website during 2019 did not work well because sometimes I could not enter a meter reading so my bill became incorrect. To be fair they have upgraded the site now & it seems OK. They did issue a corrected bill after I complained. But it was a bother I could do without.
5. When we initially did the change from SO Energy (a very good company) GNE switched me immediately & I lost out on the last month at a lower rate at SO Energy.
How can I control the switching date to avoid this happening again?

harlequin55

This is a message for the GNE Customer Care Representative.

I have raised a query with GNE regarding my final account having decided to move to another provider. The meter readings were provided to my new supplier on the agreed date of 14 December 2019. GNE have used that reading for electricity in the final account. However, for the gas account a completely different figure to that provided has been adopted and money debited from my account accordingly. It is only in the last few days that the meter reading has exceeded that figure notwithstanding the fact that I have been with the new provider for more than 4 weeks.
GNE has not responded to my query referenced 01322764. Perhaps you can clarify this matter.

Green_Network_Energy

Good morning harlequin55,

I'd like to confirm that I have located your email that you've sent to us, apologies that you have not yet received a reply to this.

I am just having a look into your enquiry and will get back to you via email very shortly.

Kind regards,

Jon - GNE Customer Care

JPears

harlequin55 wrote: »

This is a message for the GNE Customer Care Representative.

I have raised a query with GNE regarding my final account having decided to move to another provider. The meter readings were provided to my new supplier on the agreed date of 14 December 2019. GNE have used that reading for electricity in the final account. However, for the gas account a completely different figure to that provided has been adopted and money debited from my account accordingly. It is only in the last few days that the meter reading has exceeded that figure notwithstanding the fact that I have been with the new provider for more than 4 weeks.
GNE has not responded to my query referenced 01322764. Perhaps you can clarify this matter.

Only 1 month and no reply from GNE? Don't hold your breath, it will be weeks if not months more.

Berkshire14

MSE says GNE is “Want decent customer service”

That is a joke?

Took over 6 months to get a new meter when my old one stopped working
Their estimated bills were greater than actual usage
Best one - when the meter stopped working completely - GNE Customer Service told me - don’t worry it just sleeping!

skl22

Complete disaster for customer service. They entered an initial reading on my gas meter incorrectly almost 15 months ago - they missed a 1 off the front making my reading 1000 units out. I have chased and chased, sent countless emails, called repeatedly responded to their requests, sent photos and repeat readings - and now they have just gone silent and it is STILL not sorted. I can't provide meter readings (or they generate a wholly inaccurate bill) and they just do nothing and ignore me. A disgrace.

timdwyer

Notified them last November that we had had a new gas meter fitted. It's now the middle of Feb and their website still won't accept my customer reading because it doesn't follow on logically from the previous reading. I've phoned them to complain and gave them my own reading; when they still had done nothing after several weeks I sent a formal complaint on 31st Jan. In spite of their reply promising to get back to me within 7 days, 10 working days later I'm still waiting. Our last bill was estimated because they can't accept my reading, and it looks like our next one will also be estimated. That will be our final bill as our contract ends in April; I'm now concerned that we will have difficulties in transferring to another energy provider. I have no option but to take this complaint further. 

nightrider1951

Having trouble with Green Network Energy. I would not bother switching to these despite MSE Energy club's advice that they have good customer ratings, as they have a habit of charging more per unit during the contract term when on a fixed deal. This can only be checked by actually looking at all your full billing info every month. (Don't trust what it says using your account on their site to see usage) I have had my fixed unit rates changed 3 times over the past year. 4 weeks on-Not a peep from customer services other than the standard response that they are investigating. What's to investigate that should take longer than a day when one only has to look at my monthly bills to see that GNE have charged me on 3 different occasions, more for my fixed unit rate for dual fuel.