Green Network Energy Reviews: Add your feedback on the energy supplier

matttttt

Switch went well but huge, unnecessary hike in direct debit when account in credit. Had to shame them via Twitter to get a response as email completely ignored. Account will be over £200 in credit and they are not reducing d/d so switching to Pure Planet when no exit fee.

PixelPound

dllive wrote: »

Im having the most awful problems with these cowboys!! A sham of a company! 6 months ago I transferred away from British Gas to Green Network Energy. I signed all the paperwork, theyve been taking my money each month etc...

Turns out they messed up the transfer and NEVER actually transferred me away from Bristish Gas!! Im now liable to pay 6 months worth of BG higly inflated prices!!

Did you not get a final bill from your old supplier? Why did you not query with BG where the final bill was, like say after the first month? You always need to ensure you get a final bill to know you've paid or got a refund and that the end meter reading matches the new one that has started with.

PixelPound

matttttt wrote: »

Switch went well but huge, unnecessary hike in direct debit when account in credit. Had to shame them via Twitter to get a response as email completely ignored. Account will be over £200 in credit and they are not reducing d/d so switching to Pure Planet when no exit fee.

You mean they've waived their exit fee or you will switch when you can without the exit fee (just before the fix ends)

I raised a complaint, apart from the auto response not had any further contact, so what twitter account did you contact? May need to phone if I get no joy.

In my case they put the meter reading I gave to the "industry checking" which vastly increased it so I had a big bill from my old supplier (effectively I'd built credit of £110 that was swallowed up with the final bill). All I want is assurance I can submit their reading every month until my meter goes past it in December. My old supplier had a higher standing charge and lower unit cost, so I save by being charged by my old supplier for the gas but if they are going to reject 3 months of zero readings I get charged twice for the same energy and I need to take action.

Green_Network_Energy

nic_c wrote: »

You mean they've waived their exit fee or you will switch when you can without the exit fee (just before the fix ends)

I raised a complaint, apart from the auto response not had any further contact, so what twitter account did you contact? May need to phone if I get no joy.

In my case they put the meter reading I gave to the "industry checking" which vastly increased it so I had a big bill from my old supplier (effectively I'd built credit of £110 that was swallowed up with the final bill). All I want is assurance I can submit their reading every month until my meter goes past it in December. My old supplier had a higher standing charge and lower unit cost, so I save by being charged by my old supplier for the gas but if they are going to reject 3 months of zero readings I get charged twice for the same energy and I need to take action.

Good morning nic_c,

We're sorry to hear that you have not had a response to your email as yet. If you need to get in contact with us via Twitter, our account is @GreenNetworkEn

We would like to confirm that if you call or email your readings to us until the point that your meter reading surpasses the opening estimated reading used, we will only charge you for your usage once you pass the opening reading.

We appreciate it can be frustrating when your reading is removed and replaced with an estimated reading, this happens when your previous supplier hold readings that do not run in line with what you have given. However, we're happy to hear that it will work out cheaper for you this way

Kind regards, GNE Customer Care

harlequin55

I have been a customer of GNE for 9 months and all has been fine until receipt of my latest statement. I noticed that they have applied a calorific value for gas of 65.6 to calculate the cost of gas. On all previous statements a figure of around 39 has been applied as was the case with my previous supplier. This has resulted in a significant increase in the cost of gas. I raised this matter on another thread and the consensus of replies was that this could not be correct. I have raised this with GNE and waiting on a response. I suggest that GNE customers take a close look at their statements.

Green_Network_Energy

harlequin55 wrote: »

I have been a customer of GNE for 9 months and all has been fine until receipt of my latest statement. I noticed that they have applied a calorific value for gas of 65.6 to calculate the cost of gas. On all previous statements a figure of around 39 has been applied as was the case with my previous supplier. This has resulted in a significant increase in the cost of gas. I raised this matter on another thread and the consensus of replies was that this could not be correct. I have raised this with GNE and waiting on a response. I suggest that GNE customers take a close look at their statements.

Hi harlequin55,

We are very sorry to hear this, it sounds as though there may have been a billing error on your account. So that we can fix this and stop it from happening again, could I please ask you to send us a message on Facebook or Twitter so that we can investigate this for you?

Kind regards,

Jon - GNE Customer Care

harlequin55

Jon
Sorry, don't use either Facebook or Twitter. Issue was raised through GNE online email contact.

Green_Network_Energy

harlequin55 wrote: »

Jon
Sorry, don't use either Facebook or Twitter. Issue was raised through GNE online email contact.

Hi harlequinn55,

No problem, could I please then ask you to send an email through to care@greennetworkenergy.co.uk, quoting your case number 01084337 in the subject and quoting your name and address in the body of the email. I should then be able to trace your original communication you made to us via our webpage

Apologies again for any inconvenience

Kind regards, Jon - GNE Customer Care

harlequin55

This has just been done......

StarvingArtist

Is the Green Network Energy representative still checking this thread? At the beginning of September we moved out of our flat where we were using GNE for our gas and electricity but we have been unable to obtain a final bill in spite of phoning up four or five times since then. The new owner moved into the flat on the day we moved out so he took over the energy supply from then. We have been told over the phone that our final bill is being prepared and that they have our readings but still we wait and nothing happens.

We have had to cancel our direct debit with GNE because money was continuing to be taken out of our account each month and we were past the point where we knew we were definitely in credit. However we are unable to settle our account, with money owing to us still. What else can we do to get our final bill?