Green Network Energy Reviews: Add your feedback on the energy supplier

Green_Network_Energy

Hello,

We would like to explain that we will carry out a review of your Direct Debit every 6 months as advised in our Welcome Pack sent to you at the time of registering and our Terms & Conditions. This is carried out to ensure that our customers do not build up too much of a credit or debit balance with us.

When we carry out our review of your Direct Debit, we are forecasting what we expect you to use over the next 12 months based on your estimated annual consumption. This is calculated by looking at your historic consumption at your property not only with ourselves but with previous suppliers and some external factors such as predicted weather data.

We understand that everybody's usage will of course vary and if you feel that any amendment to your Direct Debit is too much or too little, please do not hesitate to get in touch and we will be happy to discuss this. However, if it looks as though the figures you entered when registering to switch will not be sufficient to cover your usage, we will still need to increase your monthly Direct Debit to cover this.

Kind regards,

Jon - GNE Customer Care

Xj797433

Of course i realise that ultimately I'll only pay for what I use.
But I'm still paying more up front monthly than I think I should.
It's not the point I will be refunded, I have to find that money now.
I contested the increase in DD and got slight reduction.
But I cannot reduce the DD myself or I'll be in breach of the T&C's of my contact with GNE. If I could I would.
If I could leave them I would and as soon as I can leave fee free I will be.
GNE spokesperson: I know what my historical usage is so don't try to tell me you've referenced it because if you had your projections would agree with mine.
I have all of my past years' bills.
I will never recommend you.
I can see on trust pilot people agreeing with me that you're too quick to increase DD. I am not alone.
This has nothing to do with..... Reviewing usage.... And everything to do with you grabbing money that you shouldn't and hiding behind waffle.
I'll be copying my post from above and adding it to the many GNE complainants already on trust pilot.

Xj797433

This is not a criticism of Martin Lewis calculator or even GNE's own website calculator as they both give the same results when I enter my kWh annual usage. It's the fact that GNE ignore the usage projections you put in and arbitrarily increase the DD to more than the calculators had indicated, claiming to have accessed current and previous years usage. Well I have access to my previous years actual kWh usage and it isn't what GNE claim it to be and yet they claim to have referenced previous years. But at the end of the day they can set your DD to whatever they want and you have little recourse. But I'll look into the link above on how to contest the amount.

Green_Network_Energy

Hi there,

I can see from the details that you have submitted to Trustpilot that you have an open complaint and your Direct Debit has been reassessed as discussed with us.

As I am sure you can appreciate, we do not want to go into too much detail of your account publicly but would like to advise that your estimated annual consumption, noted not only by us but also by your old supplier, is higher than what you recorded at the time of registering which is why your Direct Debit was increased.

If you have any further queries, please do not hesitate to get back to us by responding to our agent that was managing your complaint via email and we will be happy to help.

Kind regards,

Jon - GNE Customer Care

Xj797433

I have submitted a formal complaint to GNE regarding their increase in my DD. They claim to have actual historical usage from my previous suppliers that contradicts the projected usage I entered into energy calculators when signing up. Interesting as I have the actual bills! In my formal complaint I have included my actual usage (kWh) for my past three suppliers/past three years. So, we'll see what happens.

Adjer

GNE only provide a bill every 3 months but expect the customer to pay them (direct debit) every month. Also they want meter readings every month. This makes it difficult to keep track of my gas + electric spending. Perhaps this is why they did not reply to my requests for a monthly bill. I do their work & they collect the cash.

Xj797433

Monthly bills cost nothing.
It's just a computer run. Another GNE inconvenience when we're trying to be more efficient users and want to make informed decisions. They probably won't have me after my contract expires 04/20!
No worries, I don't want them.

Green_Network_Energy

Hi Adjer,

As standard when you switch to us, we will bill you for usage every 3 months as you have noted. Your monthly instalments are designed to balance out over the course of the year and a quarterly statement is sent so you are aware of where your account stands at the end of each period.

This is our default payment method that you agree to as part of your fixed tariff and is confirmed within your Welcome Pack and Terms & Conditions. However, if you would prefer, as an alternative we are happy to change our customers to a variable Direct Debit where you will receive a monthly bill and have the amount of this bill taken by Direct Debit every month.

I am sorry that you have not had a response to the email that you have sent. We are busier than usual at the moment and so it can take a bit longer than usual to respond to email correspondence. If you would like to call our team on 0800 520 0202, we would be happy to discuss this further and answer any other queries you may have. Alternatively, a member of our team should get back to you regarding your email shortly.

Kind regards,

Jon - GNE Customer Care

Tom99

Adjer wrote: »

GNE only provide a bill every 3 months but expect the customer to pay them (direct debit) every month. Also they want meter readings every month. This makes it difficult to keep track of my gas + electric spending. Perhaps this is why they did not reply to my requests for a monthly bill. I do their work & they collect the cash.

You are not forced to enter a meter reading every month. Once you have worked out the dates for the 3 monthly billing cycle you can just enter your readings a few days before the bill is due.
If you can keep your own readings in a spreadsheet its easy enough to work out how much you have used and the cost since your last reading.

barbie51

Do Green Energy Network insist on Smart Meters?