Green Network Energy Reviews: Add your feedback on the energy supplier

kev2009

GNE are showing as being competitive for me and was on my shortlist i'm compiling to be re-checked next month when i can start potentially switching suppliers but reading these reviews, i think i'll steer clear for now and look at alternatives.

Thanks for the information all.

Kev

Prilect

Hi, Switched 3 months ago & everything has gone fine with the switchover.
First bill today, £47 in credit as I expected & the information in bill is very comprehensive.
Other than having to pay a month in advance, which some may find difficult, I have no complaints.
Prilect.:T

Catslovelycats

following with interest. I want to switch from Scottish POwer as asoon as my ExtraEnergy account balance has gone through. I'm looking at GNE and Bulb so these comments are very helpful. Thanks

an1179

I switched in December yesterday I recieved two email which I thought were SPAM. (I have taken the line spacing out). I have responded to the e-mail and I have sent a complaint e-mail also
Dear Sir/Madam,

I would like to complain about the content of an e-mail which I received from Imran, I was convinced that I was being subjected to a SPAM attempt. I think that your erroneous transfer staff need some guidance on the content of their correspondence,


On Wednesday, 6 February 2019, 14:50:19 GMT, Erroneous Transfers <et@greennetwork.co.uk> wrote:

Hi Axxx,

Please accept my apologies for getting your name wrong in the earlier e-mail.
Thanks
Imran

Erroneous Transfers​
et@greennetwork.co.uk
https://www.greennetworkenergy.co.uk
ited.
From: Erroneous Transfers
Sent: 06 February 2019 14:49
To: 'xxxx@yahoo.co.uk'
Subject: GNE200xxxxx - possibly taken wrong gas meter taken.

Hi Stephen,
I hope this email finds you well.
We recently received communication from another supplier advising we have taken the wrong gas supply.
Please kindly send meter photos or a copy of your old supplier’s bill and confirm your full supply address.
If you have any queries, please don’t hesitate to contact our customer services on 0800 520 02 02 who will be glad to help you.
Many Thanks
Imran Khan
Erroneous transfer team

[Deleted User]

We have been with GNE for 18 months and about to renew/switch. Saw the much advertised the 18 month winter warmer v2 BUT after lengthy phone calls to GNE, Uswitch, MSE. it was discovered that this tariff is not available on renewal but is for new customers only. Nowhere is this mentioned on any website, and it took three phone calls to GNE alone to discover why the tariff was not generally available. So much for staff awareness and customer loyalty!

destry

I'm just leaving them after a year because in October they told me they were putting up my monthly payment. I was happy to pay them a bit more because my account was slightly in arrears, but they nearly doubled the payment. I said this was too much, but they refused to discuss it with me, promising (after the usual long waits on hold) to call me back and then not doing so.


Upshot is that I will leave four months later with them owing me £173, which I don't suppose I will get for at least two months.


So, take care. GNE are pretty sharp about manipulating your direct debit, and there's nothing you can do about it.

destry

Also, would anyone from MSE like to tell me how to leave a star rating for GNE? I can see the rating everywhere, but not how to add my own...

dan223

I signed up, provided my readings as requested, then noticed my gas reading got changed to "industry" which phoning up then lead to confusion over why this happened, firstly told I didn't provide the readings, when I did, and then they found that. I had to then do another two readings two weeks apart, which was done and told a dispute will be raised and it will take about 7 days. This time passed assuming all is good, then after quite some time got my final bill from my old provider with the industry reading which is incorrect. Phone back again and apparently it didn't get disputed...


At the same time my father switched shortly after me and now appears to be having the same problem but with his electricity, he submitted a reading, green energy network changed it, and now want a load of pictures and serial numbers from the meter, it doesn't make any sense as if they looked at the readings supplied they are off by over 1000!


So far not a very great switch, I'm still awaiting mine to be resolved and now my father is to.

Kim_Hudson

I switched to Green Network Energy in September 2018, and the switch went without a hitch. Their app is really simple to use and gives quick and easy access to all the information you need and facilitates easy submission of meter reads. I signed up to their 12 month tracker tariff - GNE 12 month tracker because at the time I was very unsure as to what my annual usage would be - new house!

Moving forward the end of February 2019 I decided to switch to a fixed rate tarrif in light of the changes to the rate capping as notified by MSE Cheap Energy Club. I'm also of the view that Brexit can only lead increased tariffs (only time will tell) .

Having updated my useage I found that my existing supplier had a suitable tariff so I gave them a call. I had to repeat information several times over. I was then told that there was £30 exit fee. I assured hime that this was incorrect. I was put on hold for a minute or so and the call taker came back me telling me that it was a £25 exit fee. I questioned him about this and assured hime that their was no exit fee applicable to this account. He continued to burble on about this so I ended the call to find my paper work (which confirmed that exit fees were not applicable).

I called back and spoke to someone else. Unfortunately they decided that the tariff I wanted GNE Winterwarmer was not available to existing customers and offered me a sigficantly mor expensive at £92 per months versus £81 per month.

I suggested that they might want to reconsider this as I was sure they did not want to lose a customer, especially since the tariff I was after did cost more than the tariff I was already on. I asked to be put through to their retention departmant - they were busy but a call back was promised for the next day.

24 hours on and no calll back so I am switching to Tonik - cheaper for me and one customer lost to Green Network Energy.

Kim_Hudson

Wish I'd read this yesterday and saved myself two wasted half hour phone calls!