Green Network Energy Reviews: Add your feedback on the energy supplier

an1179

an1179 wrote: »

I switched in December yesterday I recieved two email which I thought were SPAM. (I have taken the line spacing out). I have responded to the e-mail and I have sent a complaint e-mail also
Dear Sir/Madam,

I would like to complain about the content of an e-mail which I received from Imran, I was convinced that I was being subjected to a SPAM attempt. I think that your erroneous transfer staff need some guidance on the content of their correspondence,


On Wednesday, 6 February 2019, 14:50:19 GMT, Erroneous Transfers <et@greennetwork.co.uk> wrote:


Hi Axxx,

Please accept my apologies for getting your name wrong in the earlier e-mail.
Thanks
Imran

Erroneous Transfers​
et@greennetwork.co.uk
https://www.greennetworkenergy.co.uk
ited.
From: Erroneous Transfers
Sent: 06 February 2019 14:49
To: 'xxxx@yahoo.co.uk'
Subject: GNE200xxxxx - possibly taken wrong gas meter taken.

Hi Stephen,
I hope this email finds you well.
We recently received communication from another supplier advising we have taken the wrong gas supply.
Please kindly send meter photos or a copy of your old supplier’s bill and confirm your full supply address.
If you have any queries, please don’t hesitate to contact our customer services on 0800 520 02 02 who will be glad to help you.
Many Thanks
Imran Khan
Erroneous transfer team

No comment from GNE?

Tom99

an1179 wrote: »

From: Erroneous Transfers
Sent: 06 February 2019 14:49
To: 'xxxx@yahoo.co.uk'
Subject: GNE200xxxxx - possibly taken wrong gas meter taken.

Hi Stephen,
I hope this email finds you well.
We recently received communication from another supplier advising we have taken the wrong gas supply.
Please kindly send meter photos or a copy of your old supplier’s bill and confirm your full supply address.
If you have any queries, please don’t hesitate to contact our customer services on 0800 520 02 02 who will be glad to help you.
Many Thanks
Imran Khan
Erroneous transfer team

[FONT=Verdana, sans-serif]I find this chummy practice of saying 'I hope this email finds you well' or online chat 'I hope you are well today' absolutely infuriating.[/FONT]
[FONT=Verdana, sans-serif]I always reply that 'no I am very unwell, can you help with that or shall I see my GP. Maybe we could talk about my gas/electricity/phone instead of my health.'[/FONT]
[FONT=Verdana, sans-serif]They do not know me, I may be dying but I would still like my phone to work.[/FONT]

Juf

Have switched to GNE on 01.03.2019. Gave final readings on 28.02.2019 by speaking to them on phone with these readings as I had had no contact from them. My account has these readings showing. So why do they keep bombarding me with emails asking for theses readings. They appear so far totally disorganised.

Juf

I wish after reading all the reports of poor service and now my own poor service received from GNE I wish I had never switched to them on 01.03.2019. I was taken in by the 5star rating on MLewis web page. How can this company have a good rating on M lewis web page when the company is so awful.

R+J

I moved to GNE with the 18 month MSE switch. The move was straightforward and I have had no problems so far. I have not had any reason to contact them so cannot comment on email or phone. The electric readings have all gone through and the billing is fine. The contact emails I get about billing are adequate without being intrusive. So overall my experience of the company is only positive.

ps02emh

STAY AWAY! LIARS!


I attempted to switch my energy supply in December 2018 having been a customer at my previous property (and in an attempt to get back the £50 cancellation fee). I completed the switch online and was told by your Complaints Manager that all details were entered correctly at that time.

After two months, I received an email about an erroneous transfer and asked to provide meter serial numbers or a copy of a previous bill which I did swiftly. I was also told that EON had confirmed the serial numbers were correct so perhaps the fault lay with them.

Essentially, GNE
* took £66 a month by direct debit and kept hold of my £50 fee for previously cancelling despite not providing my energy. This has still not been refunded
* not contacted EON so essentially lied to try and project blame elsewhere
* switched my neighbours supply and thus causing him to go into arrears and miss a mortgage payment.
* providing shocking customer service including not returned calls by the Complaints Manager and conflicting advice
* did not reply to my complaint email within their agreed timeframe (and actually said they hadn't got it despite referring to details of it in our call!)

All of this has meant a lot of time trying to rectify this on the part of myself and also my neighbour, and has left me having to pay a significant bill with EON who are much more expensive. They also claimed the details of my meter serial numbers/address were wrong on the national database (another lie as I was able to prove these had been correct since 2006)!


Still no offer of compensation!

DWW1965

Having joined Green Network Energy recently, I wanted to top up my account with a manual payment to boost the quarterly bill covering Winter.

The number for their residential customer centre is 0800 520 0202 and however many times I tried to ring over many weeks, I would get a strange American sounding voice saying "Sorry [pause] Sorry but your call cannot be completed". It would then ring and an announcement tells you that GNE are having problems with their lines and telephone engineers are working on the issue.

SOLUTION

I rang their business line with no problems on 0800 520 0101. I asked that team if they would mind me publishing the fact that when their normal number fails, the business line works and you can request an internal transfer. They said they don't recommend this is used as standard but it was fine to let others know. They were unaware there was any issue with the residential number - I had tried many many times so hope this helps folks.

thechika

I switched to Green Energy via a comparison site.
The deal was a fixed tariff.
Six months into the deal they switched my direct debits to be DOUBLE the range I have been paying with Scottish Power and previous providers.
No situation has changed.
They now want to put by DD up by 100% more than I used to pay.

For the last two months, they are charging me DOUBLE what I used to pay. And this is despite the fact that I was away for most of one of those months.

There is something NOT right here.

Firstly they calculated it based on a system meter reading and my own meter reading the day I called them.

Secondly, I was very misled by the fixed tariff offer. It is of course not fixed price but fixed tariff and this is why it's gone up. But this was not clear in the deal advertising.

Thirdly, there was no communication in the last 8 months I was with them telling me that my tariff was too low. Instead, they just hit me up with a huge bill.

Feeling very misled and going to the Ombudsman to complain, pending a call from the Credit Department within 7 days. ONE day before my massive DD is due out.

Really disappointed and wished I'd stayed with Scottish Power. Once I have cleared this I will be going back!

Please do not switch to them

Streaky_Bacon

thechika wrote: »

Really disappointed and wished I'd stayed with Scottish Power. Once I have cleared this I will be going back!

You know that things must be really bad, when you can't wait to get back to Scottish Power. :rotfl:

Have you had a look on Cheap Energy Club, or other comparison sites, recently?

SP are certainly not the cheapest for me, so you might find yourself a much better deal.

thechika

yes exactly! it is that bad.