Vodafone Retention Deals

Lara

They seem to be giving 600 mins out most of the time now as standard.

kai666

was offered the following earlier today:-

samsung galaxy s3 mini (free)
unlimited minutes
unlimted texts
2 gigs of data

£25.50 for 24 months

no particular enthused by the phone though

Ideally want a sim only deal, but he claimed they don't do deals on sim only. Something I am told every year, but they normally do

stluke023

same deal as everyone else

Samsung S4
UNLIMITED MINUTES
UNLIMITED TEXTS
2 gig data
3 Months unlimited data at start
insurance (to cancel or not after 3 months)which is extra 9.99
24m x £23.30

was offered iphone 5 for £29 and pennies on same contract terms

joebob

Contract finishes October 6th got text saying I could upgrade so phoned them up and told them I was after Samsung s4 he said best offer which runs out next week is £33 for unlimited calls and texts and 2 mb i said that people are getting it for £23 he claims he doesn't know how. I asked him how I cancel my contract he told me to give them 30 days notice.

What's my next move to get it for £23

MrRightSA

Samsung Galaxy SIII Mini
300 minutes
Unlimited texts
750MB data
£13.50 x 24

I only wanted a sim only but the guy said there's not much wiggle room he has with sim only, the cheapest being around £10 which was more than I wanted. Just been offered this one though. Sell the phone for £150 which basically works out at £6.25 per month. I told him to call me tomorrow but I don't think I'll get much (any?) better than that. I'm a really low usage user (200mins, 200 texts and 500mb of data would do me).

MrRightSA

Just called up about my little brothers phone (it's in my name). He wanted the S4 so I was aiming for that deal that everyone else was getting.

First guy said he could go no lower than £37/month but was really trying to push the iPhone which he has and doesn't want another.

I then called dial-a-phone who offered me £26/month but reduced to £21.67/month after redemption.

Called Vodafone back and the guy said £29/month. I then asked for my PAC code and the line went silent/dead... but I work in a call centre so I knew he had only put me on mute. 20 seconds later he came back on and said he had trouble with his line. I ended up not taking the PAC code cause apparently I get a charge right now for it as early termination (even though it is EXACTLY 30 days until my contract expires).

Waiting until the end of the month then I'll get my PAC and go over to Orange (unless I get offered the £23.50 deal in the mean time).

tomthered

joebob wrote: »

Contract finishes October 6th got text saying I could upgrade so phoned them up and told them I was after Samsung s4 he said best offer which runs out next week is £33 for unlimited calls and texts and 2 mb i said that people are getting it for £23 he claims he doesn't know how. I asked him how I cancel my contract he told me to give them 30 days notice.

What's my next move to get it for £23

You need to read the posts but most people start by asking for your PAC code which allows you to port your number to another provider. You then wait for retentions to phone and negotiate a deal based on the information in here.

federer

Having a major issue with vodafone right now

brother upgraded his phone through outbound retentions

s3 17 pounds a month haf price unlimited evrything and 2gb data

he got a text message to confirm the deal

a few days later phoned up as had not recieved the phone and was told a glitch and system meant they had to cancel that order and reorder.

anyway he discussed with upgraded, told them of the deal originally offered , they found the notes and honoured.

now a month later the bill came at 70 pounds. when he has not gone over any of the limits and vodafone indian call centre are saying the deal does not exist and he owes so much

how do we resolve

rjbedg

federer wrote: »

Having a major issue with vodafone right now

brother upgraded his phone through outbound retentions

s3 17 pounds a month haf price unlimited evrything and 2gb data

he got a text message to confirm the deal

a few days later phoned up as had not recieved the phone and was told a glitch and system meant they had to cancel that order and reorder.

anyway he discussed with upgraded, told them of the deal originally offered , they found the notes and honoured.

now a month later the bill came at 70 pounds. when he has not gone over any of the limits and vodafone indian call centre are saying the deal does not exist and he owes so much

how do we resolve

I posted a message on the Consumer Action Group Website last year. If you search for " Vodafone deal not honoured - help consumer action group" you will find the thread. Sorry I can't post the link.

Resolved very quickly.

Good luck.

rjbedg

looking to get an i-phone 5 for my daughter. Been offered free phone and 30% discount on 1gb tariff by outbound retentions. Strangely outbound said they could not offer more than 1gb data on a deal, do they not look at their own records as I got almost the same 30% from inbound retentions on a plan with 2gb data? I also mentioned that my daughter cannot get reception in all rooms in the house and he basically said tough luck!

Is this standard?

I am also now thinking this is probably quite a good deal, is there any way to get back in touch with outbound retentions?