Vodafone Retention Deals

Wozski

My contract expires the start of june and i have come off the phone from vodafone CS dept.
Id like to say what truly a rude peson i spoke to.
I am currently on a very good deal after going through the retentions dept 2 years ago.
I rang up saying i wanted the same deal but with the new phone - HTC one.
Due to my current price plan he laughed off me having the same deal with this new phone as the handset was in excess of £500.
I said 2 years ago my handset was the same price and had just been released ( HTC Sensation ). He then had the nerve to say it was worth £200 2 years ago.

Vodafone - The customer is always right

Can someone from Vodafone contact me please to conclude this
Thanks

ickabod

Wozski wrote: »

My contract expires the start of june and i have come off the phone from vodafone CS dept.
Id like to say what truly a rude peson i spoke to.
I am currently on a very good deal after going through the retentions dept 2 years ago.
I rang up saying i wanted the same deal but with the new phone - HTC one.
Due to my current price plan he laughed off me having the same deal with this new phone as the handset was in excess of £500.
I said 2 years ago my handset was the same price and had just been released ( HTC Sensation ). He then had the nerve to say it was worth £200 2 years ago.

Vodafone - The customer is always right

Can someone from Vodafone contact me please to conclude this
Thanks

Have you got your PAC code yet?, if not ring them up to request it, before ringing though take a look at all deals (3 are usually cheapest), tell them you are moving across (this will be recorded on your account)... Then wait a few days for Vodafone to start ringing you.

Wozski

ickabod wrote: »

Have you got your PAC code yet?, if not ring them up to request it, before ringing though take a look at all deals (3 are usually cheapest), tell them you are moving across (this will be recorded on your account)... Then wait a few days for Vodafone to start ringing you.

Hi there i havent requested it yet. is there a certain period you can request if from?

I was just going to email retentions direct ( is there an email for doing this?)
thanks for your input though:beer:

ickabod

Wozski wrote: »

Hi there i havent requested it yet. is there a certain period you can request if from?

I was just going to email retentions direct ( is there an email for doing this?)
thanks for your input though:beer:

Apologies for the delay in coming back... The PAC code can be requested at any time during your contract, it is valid for 30 days & once you have it Vodafone, O2 etc. know you can leave at anytime, you certainly seem to be within your upgrade window so I'd say if you were to request the PAC they will do their best to keep you (in my case they gave it without trying to keep me, few days later the calls from Vodafone loyalty team started coming - this is the team that are above Retentions & have the power to offer really good deals), they ring from 0808024636 but its an outgoing number only... I don't think they have an email address that they can be contacted on... Another option is to ring Vodafone & ask to be transferred to Retentions

Vodafone

Wozski wrote: »

My contract expires the start of june and i have come off the phone from vodafone CS dept.
Id like to say what truly a rude peson i spoke to.
I am currently on a very good deal after going through the retentions dept 2 years ago.
I rang up saying i wanted the same deal but with the new phone - HTC one.
Due to my current price plan he laughed off me having the same deal with this new phone as the handset was in excess of £500.
I said 2 years ago my handset was the same price and had just been released ( HTC Sensation ). He then had the nerve to say it was worth £200 2 years ago.

Vodafone - The customer is always right

Can someone from Vodafone contact me please to conclude this
Thanks

Hi Wozski,

Thanks for making me aware of this.

To enable me to help you further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

Wozski

Vodafone_company_representative wrote: »

Hi Wozski,

Thanks for making me aware of this.

To enable me to help you further could you email me with your details via the link in our profile ?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

Thanks email now sent

Vodafone

Hi Wozski,

Thanks for coming back to me.

I've received your email and will get back to you as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

lexmeister2

jam6008 wrote: »

I guess the deal I am about to share now will amaze new phone lovers

Unlimited minutes, Unlimited Texts, 4GB internet
£41 per month
£59 for the handset
12 Months Contract

Pre-Ordered Samsung Galaxy S4!!!!!!

That is a great deal - do you mind if I ask which team offered you this?

Thanks in advance!

dartilov

Hi

Despite agreeing a deal on a renewable contract it would appear they are continuing to charge me at the standard rate.

Contacting them seems to result in even more confusion as you never seem to deal with someone with a degree of understanding of the issue and have to relay, again, everything numerous times.

Retention seems to be to get a customer to sign up and then not honour the agreed deal, I am frustrated in that this should have been sorted easily now.

Customer care and Vodafone do not equate I am afraid.

Vodafone

Hi dartilov,

It's a shame to see that you're not having the best of experiences at the moment.

If you still need some help with this could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK