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Vodafone Retention Deals

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Comments

  • aureole
    aureole Posts: 11 Forumite
    What's the deal with the Desire HD? Are existing customers at the back of the queue for this one?
  • jimgee
    jimgee Posts: 147 Forumite
    MoneyGypsy wrote: »
    A desire was the actual one I wanted but was told that there was no way that one could be done. Oh well.
    What did "cancellations" offer you?
  • SandiRaRa
    SandiRaRa Posts: 173 Forumite
    I got a very nice email back from the web teams guy after posting on here, they have offered me the same 24mnth deal, with 600 mins, 500mb at £1 more than the guy on the phone! I appreciate the effort but have said no ta :)
  • SandiRaRa
    SandiRaRa Posts: 173 Forumite
    jimgee wrote: »
    Well, you guys deserve credit where it's due. But the main point I was conveying was that slick customer service skills are no good alongside the consistantly underwhelming deals you come up with.

    Agree completely, everyone I have dealt with has been very nice but useless in being able to offer me any kind of 'upgrade' other than £1 off whats on the website for new customers.
  • MoneyGypsy
    MoneyGypsy Posts: 274 Forumite
    jimgee wrote: »
    What did "cancellations" offer you?


    I didn't get a chance to ring today, but will let you know.
    :A :A :A :A
    DFW Nerd No.: 789 Ligthbulb moment: 23/09/07
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  • Mr_Joe
    Mr_Joe Posts: 11 Forumite
    I was offered a very good deal by the web retention team on monday, however the Samsung galaxy S was out of stock.


    Can anyone from the web retentions team give an ETA of when this phone will be in stock again?

    #4222795
  • SandiRaRa
    SandiRaRa Posts: 173 Forumite
    Mr_Joe wrote: »
    I was offered a very good deal by the web retention team on monday, however the Samsung galaxy S was out of stock.

    What did they offer you? I would give them a ring back and see if they reserve you one when they do come back in stock. It doesn't say they are out of stock online so you may get lucky.
  • titch1644
    titch1644 Posts: 28 Forumite
    hi i got offered the desire, for either

    1. 600mins/unl text/1gig 15mths £30 3mths £35 £30 for the phone

    2. 600mins/unl text/500 £30 18mths free phone

    3.300min/unl text/500 £25 18mth free phone

    or the N8 on pre order

    600/unl/500 for £35 on 18mths


    seems the deals are based on the online price minus £5 a month approx

    so not great but better than a kick in the teeth
  • JamesN
    JamesN Posts: 787 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    i'd be pretty happy with that titch,

    got off phone to O2 and best they could do was match offer 3 but for £30 pm and £19 for the phone.
  • jimgee
    jimgee Posts: 147 Forumite
    titch1644 wrote: »
    hi i got offered the desire, for either

    1. 600mins/unl text/1gig 15mths £30 3mths £35 £30 for the phone

    2. 600mins/unl text/500 £30 18mths free phone

    3.300min/unl text/500 £25 18mth free phone

    or the N8 on pre order

    600/unl/500 for £35 on 18mths


    seems the deals are based on the online price minus £5 a month approx

    so not great but better than a kick in the teeth
    That's right, better than a kick in the teeth but nowhere near as good as the bog standard Vodafone sales line. Honestly "web team", what is going on here?

    A few days ago I called them (the bog standard Vodafone sales line) and with minimal effort was offered 1200mins, unlimited sms, 750mb and a free Desire. All for £33 p/m on an 18 month contract. That's £12 discount p/m. What's more the normal "cancellations" department offer even better deals still.

    So the web team, waving their lame £5 discounts around and proclaiming their deals as being the best is increasingly odd. As is everyone beating a path to their door.

    Incedentally, like someone else here, I recently got a free Desire on a 12 month £17.50 contract (continuation of an old tariff) from the department 191 puts you through to when you say you are leaving.

    So honestly, I don't think they really have any place on this thread giving the impression that they do. I'm sure they're very friendly, I'm sure they're good at making people think they're getting a special deal but the facts don't stand up to scrutiny.
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