Vodafone Retention Deals

gjchester

atro1 wrote: »

At present a bit confused!! My contract with vodafone finishes on 15 June. I have given my 30 day notice. Shop has just old me as I have requested closure I will lose my number, and I can only apply for my PAC when I am out of contract! IE the 15 June. Which means I will be out of a phone for the two or three days to get another contract. Is this all correct? In fact does it make sense what I have just posted?

You contract needs to be live to move your number, you need your PAC code, not the cancellation.

If you want to keep your number request the PAC code and go phone shopping, if you want to wait (say iphone 4) then do nothing for now and wait till it's announced, then request the PAC Code.

If you want to change numbers then let the termination happen.

atro1

gjchester. Many thanks. Have now ordered my PAC code contract will be cancelled when PAC is used. Very surprised at the attitude. It was just 'OK that's done and ordered' I have been with V for about 5 years with two phones!

Blackwatch_uk

Yup, I asked Upgrades for my PAC code, as I found a good deal on O2 that they couldn't match. Retentions rang 4 days later, and offered me :-

Blackberry Bold 9700 Free,
18 months term,
300 mins Anytime/Network,
Unlimited Text,
500mb Data,
Blackberry things that are needed.

£30.

A steal I think.

Vodafone

Hi all,

Apologies that we’ve not popped on to the thread in a while, we’ve been super busy, but we’re up to date now and you’ll notice us posting more regularly again.

I understand that many of you will have ordered the HTC Desire over the past few weeks and if any of you have any questions about your order then please feel free to contact the Web Relations Team via email.

(When contacting, please quote the code WRt135 in the subject line. In the main message body, please include a link to this thread and your user name.)

Demaine04 –

I’m very disappointed to hear that you were spoken to in this way. If you would like to discuss the matter further with us, please feel free to email us via the above link and we will be happy to look into the situation further for you.

MMAFan –

I understand that you posted this a while ago now. Could you let me know whether your query was resolved? If not, I will be happy to look into this for you and help you further.

Photome –

Could you let me know whether you were sent the written confirmation of your contract? If not, Please feel free to drop us an email via the link above and we will send the confirmation to you via email.

John 3:16 –

I’m concerned that you haven’t received the deal that you were expecting and I’ll be happy to look into this further and ensure that you are on the deal that was agreed with you initially. Please pop an email over via the link above and we will get back to you as quickly as we can.

Fatboy88 –

Our over the phone teams will ask for a credit/debit card that is registered to your home address as part of our checks. This is nothing to worry about.

Atro1 –

We really don’t want to lose you and I’m certain that we can find something that would suit your needs. If you would like to email us via the link above then we will be happy to discuss your situation further. We will also be able to let you know more about your PAC and ensure that you’re still able to use your phone without a break in service.

If any of you would like further help or info then please do not hesitate to contact us via the link at the top of this post and we will get back to you as quickly as possible.

Thanks,

Espi
Web Relations Team
Vodafone UK

fatboy88

For Voda Rep

Just had an email to say my partners upgrade order has been process but as usual the the renewal contract length 24 instead of 18 and amount £30 instead of £25 is incorrect. I do have an email confirming the agreed amount.

We was also told the new tariff wouldnt start till the day we received the phone which i believe to be 25/05/2010

So what is the procedure now as i want this stating on her account details. I cant believe after being so careful this time i have to complain again.

yobgnivas

Another call from Vodafone retentions, offered me two different contracts for the HTC Desire:
300 mins for £20/month or 600 Mins for £25/month (+ all the usual extras) (I had to highlight that neither suit my usage as im fairly heavy on calls)

When I also highlighted I had already been offered 1200mins for £25/month was told this was impossible:mad: I said I wasnt lying and that I was told it was written in my account notes and the call was recorded! Apparently the system then went down and my account could not be viewed:eek:

This is my problem with Vodafone - how can the 'deals' from the retentions/outbound sales team be so different from person to person. Perhaps i will mention I am recording the call next time also! absolute joke!

Legal

Vodafone_company_representative wrote: »

Hi all,
If any of you would like further help or info then please do not hesitate to contact us via the link at the top of this post and we will get back to you as quickly as possible.

Espi
Web Relations Team
Vodafone UK

Well - as a customer of 20+ years!!, I had not been bothering getting new phones but had been getting a discount on my contract. Good deal for Vodac as I rarely use my 100 mins & only a few texts but they got a guaranteed customer.
This time told by retentions that they did not do discounts now! & was offered the same deal as any new customer! Looking for a SIM only deal so that I have transparency of what the contract really costs, with 300 mins (to allow for loss of carry forward on old tariff) plus a moderate number of texts and some internet access so I can try that. Vodafone have that with their sim only except they are undercut by O2 on cost.
The O2 deals are often better, especially after getting £5 pcm off broadband with them fro having a mobile account, AND they offer unlimited texts + unlimited internet on the sim only contracts I looked at!
As suggested by the Web Relations Team I e-mailed them via the website, but you've guessed... no reply!

fatboy88

Emailed web relations as well

Vodafone

Hi everyone,

fatboy88, thanks for getting in touch. We’ll reply as soon as we can.

Yobgnivas, I appreciate how frustrated you will be feeling. If you would like us to check this for you, you can contact us as per Espi’s post above.

Legal, you should have received a reply by now. Do you have the email reference number so we can check this for you?

Many thanks,

Jenny
Web Relations Team
Vodafone UK

jonnyb1978

Got caught on the hop whilst at work.

Free X10
600 mins
Unlimited texts
Unlimited internet (Guessing 500MB)
Passport
24 months
£25.00 a month.

Only thing doubting me is the 24 months. Does it sound ok?

Nearest i have found is with Orange Dolphin:
300 mins
Unlimited texts
18 months
£30 a month but 8 months half price and no internet.