Vodafone Retention Deals

Legal

Jenny - just to advise, decided to get pac code to move to O2, phoned to get it but was intercepted by a very helpful advisor who (although he had to get authority from his manager) has moved me to a SIM only 12 month deal rather than having to move:).
He reiterated the terms twice on the phone and has confirmed that it gets confirmed in writing with a 7 day cooling off period from then. I have his name & details of call and he certainly sounded genuine but I'll post back should there be any backtracking as has been suggested by OP's on this forum. Thanks if this was a result of you looking at the details.
Regards

madnlooney

good luck to anyone waiting for a htc desire. ive been waiting for a month now and still get told theres no expected date for stock. Ive been into a Voda store today and they have stock but i have to cancel my order i got from web relations to then upgrade in store. why cant it be sorted that i can get the handset from the store on the deal i have been offered. Ive been waiting a month and think this is the least that can be done for the patients ive given even thought ive seen people order after me and they have the handset :mad:

John_3:16

Sent an email Tuesday but no response?

enigma368

I was planning to move to O2 to get the HTC desire as I was getting a much better deal with cashback than any vodafone deal (£20 a month versus £30).

Anyway I rang for my PAC code and was surprised to be offered the next day the Desire for free on a 24 month contract with 300mins and unlimited texts/web for £20 a month. This is £10 a month cheaper than their website! (although their website does give more minutes). As I will be paying the same as if I went with O2 and will avoid the hassle of having to redeem cashback and change network I took the deal. In fact I'm only paying £5 a month more than my sim only 30 day contract and getting a free £400 phone.

Anyway this seems to be the standard deal they are offering on the HTC Desire. I'm not much of a negotiator and the deal was good so I took it without much hesitation. Has anyone got anything better? I would have liked to get the wifi they give on iphone contracts but I didnt think of asking for it at the time.

paimaams

Hi there,
As I was coming to the end of my 18 month contract I contacted vodafone to upgrade to htc desire but was offered the same deal as a new customer. I could have been better off going through cashback website as a new customer. Hence I contacted requesting PAC code and got it within 24 hours. I was looking for £25- 600 mins and web with landline calls on htc desire which was offered by 02 as I have o2 contract as well. I would like to stay with vodafone as signal reception is better on it.

Legal

Legal wrote: »

I have his name & details of call and he certainly sounded genuine but I'll post back should there be any backtracking as has been suggested by OP's on this forum. Thanks if this was a result of you looking at the details.
Regards

Well - so far Vodafine have managed to update the details of my contract on their website, but it shows no sign of the unlimited data/web that the salesperson agreed. Have e-mailed advising that I am holding them to the contract agreed on the phone but will see what happens as I note that OPs have had issues of Vodafone agreeing one thing but then trying to confirm lesser terms.:(

D_M

Legal wrote: »

Well - so far Vodafine have managed to update the details of my contract on their website, but it shows no sign of the unlimited data/web that the salesperson agreed. Have e-mailed advising that I am holding them to the contract agreed on the phone but will see what happens as I note that OPs have had issues of Vodafone agreeing one thing but then trying to confirm lesser terms.:(

Just thought I should post a reply since I asked a question along similar lines to your position.I had a problem with the deal I agreed to being different to what appeared on my online account.I had to phone Vodafone on two occasions but I have to say they were very helpfull and pleasant and got the problems sorted so I would suggest getting in touch with them ASAP.I wanted to get it sorted before my 7 day cooling off period ended rather than be stuck with something I didn't agree to.Also,the guy who accepted my request for my PAC was very helpfull as well.Even though he accepted my request he did say he could offer a deal but the Retentions team would phone me and offer something better,which they did.Next hurdle is waiting for the next delivery of Desires!!

yobgnivas

Vodafone_company_representative wrote: »

Hi everyone,

fatboy88, thanks for getting in touch. We’ll reply as soon as we can.

Yobgnivas, I appreciate how frustrated you will be feeling. If you would like us to check this for you, you can contact us as per Espi’s post above.

Legal, you should have received a reply by now. Do you have the email reference number so we can check this for you?

Many thanks,

Jenny
Web Relations Team
Vodafone UK

I filled in the online form in the link last week and have not received a call or an acknowledgement message... should I have by now? I also still have not received the call back retentions assured me I would be getting the next day! :mad:

Vodafone

Hi everyone,

Legal, apologies for the delay in getting back to you. I’m pleased to see this has been sorted however should you need us to check anything just drop us an email.

Scousemanblue, if you’d like to email us via Web Relations Team we’ll be happy to look into this for you.

(When contacting, please quote the code MMM135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

dailyunnammed, what’s your email reference number? I can then make sure this is sorted out for you.

John 3:16, if you can also provide me with your email reference number I’ll look into this for you.

Paimaams, if you’d like to email us as (above), we’ll be happy to see what we can do.

Yobgnivas, I can understand why you’re frustrated at the moment. If you can let me know your email reference number I’ll get this sorted as soon as possible.

Thanks,

Jenny
Web Relations Team
Vodafone UK

yobgnivas

Hi Jenny
I did not receive an email reference number when I submitted my details on the link?