Vodafone Retention Deals

msdl28712

yes through retentions gotta hold your grounds i asked for pac codes initally there was better deals out there then voda was initally offering

got a phone call before they released the htc from retentions asking me to wait and they would beat any offer i had when they had more info regarding prices and plans and they would phone me back.

htc desire

got 600 mins
unlimited texts
unlimited web

£25 month

30 chatge for phone though only cause i wanted 18 months

but im happy with the deal

also got the vivaz free for my wife on the same deal

got the deal no probs really then he said you can only upgrade on lline at the moment. well i said you phoned me about keeping me as a customer.
then he said it wasnt a prob and he could sort it no probs.

Phones are coming today just waiting for them.

So as i say if voda wont match the deal they offered me id walk and to the voda rep why can some offer you deals like mine and other offer less is this fair on your custoners

N20Y1D

Vodafone_company_representative wrote: »

Good afternoon everyone,

If anyone does have any queries in relation to upgrade then feel free to contact us here

Please can you include MMM135 in the subject field, a link to this thread and we'll be in touch as soon as possible.

Best Wishes

Ian

Web Relations Team
Vodafone UK

I have just done this.

Thank you for your email. We will contact you very soon.

Be interesting to see how soon very soon is

photome

Vodafone_company_representative wrote: »

Good afternoon everyone,

If anyone does have any queries in relation to upgrade then feel free to contact us here

Please can you include MMM135 in the subject field, a link to this thread and we'll be in touch as soon as possible.

Best Wishes

Ian

Web Relations Team
Vodafone UK

sent mine in

N20Y1D

msdl28712 wrote: »

yes through retentions gotta hold your grounds i asked for pac codes initally there was better deals out there then voda was initally offering

got a phone call before they released the htc from retentions asking me to wait and they would beat any offer i had when they had more info regarding prices and plans and they would phone me back.

htc desire

got 600 mins
unlimited texts
unlimited web

£25 month

30 chatge for phone though only cause i wanted 18 months

but im happy with the deal

also got the vivaz free for my wife on the same deal

got the deal no probs really then he said you can only upgrade on lline at the moment. well i said you phoned me about keeping me as a customer.
then he said it wasnt a prob and he could sort it no probs.

Phones are coming today just waiting for them.

So as i say if voda wont match the deal they offered me id walk and to the voda rep why can some offer you deals like mine and other offer less is this fair on your custoners

I've just been speaking to Vodafone Web Relations Team and the best they are willing to offer me at the minute is the same tarrif as you but with £70 for the handset.

I wonder if you got the handset cheaper due to your wifes contract

spanglexx

I think vodafone offer terrible loyalty deals.

I have just phoned the upgrade team and mentioned that I had seen someone had been offered an 18 month deal on the HTC Desire, £25 a month, 600 minutes, unlimited texts, unlimited web.

At first I was told that it was impossible as vodafone can only offer 24 month deals on this phone! I then asked why there was a 18 month contract being offered on this phone for new customers through their website?????

After much discussion I was offered an 18 month contract at £35 a month with a free phone ( exactly the same as a new customer would get!) or I could get this deal at £30 a month but the handset would cost me £65 !!!
So basically I am being offered a discount of £25 over 18 months as loyalty for being a good customer of vodafone for several years. I pointed this out and was told , yes, that's the deal.

It's a joke!

It seems that vodafone give different deals depending on who you talk to. If you are lucky then you might get someone who will offer you a deal worth while. If you are unlucky then you'll get told good offers don't exist.

My partner has a phone contract with O2 and they give much much better retention deals than vodafone.

In 5 days time I can request my pac code then I'm off to spend my money on a company who give better deals than vodafone!

Oh and by the way, I have already tried contacting the web team a few days ago as suggested in this forum, I'm still waiting for them to phone me!
:mad:

three1ne

Just got offered an X10, 300 min, UT & UI for £20 (24 month)

Didnt take it though.

wickychoo

I've just been called back after requesting my PAC as I was getting no joy from upgrades. I was offered a free HTC desire on 24 month contract, 300 mins, unlimited texts and internet for £20/month (plus the delivery charge). They're just waiting to get the phones back in stock.

three1ne

Looks like thats the standard discount for the new phones then. I enjoyed how angry the guy was getting.

Remember to ask for any deals you accept to be written in an email to you.

foxyd3vil12

Not really happy with vodafone at the moment!

I am in my 70 day upgrade but they reckon i can only do this online. I go to phones4u and carphone warehouse, they can upgrade me in store.

Can someone please explain this as vodafone just stated the obvious! no i cannot upgrade you on the phone but only online.

my phone is on its last legs, screen has gone totally due to it being a slidy phone.

Secondly, I currently pay £30 a month, the best they can match me in phones4u and carphone and voda online is £35 for what I have got now. surely this is not right????

Any help please? specially from the vodafone rep please!

three1ne

They changed their upprade time scale recently to 30 days (i believe) via phone. Not sure what else it is you are rambling about.