Vodafone Retention Deals

JAH_2

I emailed requesting my PAC three weeks ago after a badly handled billing problem and heard nothing. I emailed again today giving notice on my contract and requesting my PAC.........we'll see! I was caught out when renewing 18mnths ago; I had stop the clock and asked if I could keep it, not realising it was coming to an end for new contracts. Yes ofcourse they said , but it took me sometime to realise I no longer had it (not the sharpest tool in the box!). I'm not a big moneymaker for them and so after reading this thread I don't think they will be desperate to hang on to my business, but I have been with them for many many years and have noticed a sharp decline in customer service particularly over the last two.
Beware - if you don't have it in black and white - don't trust them!

hyndlegs

Just rang Voda, with regard to HTC desire, best contract they can do is £30 p/month for 24 months. The guy was very helpfull but could not help so after 10 years I have requested my PAC number. Its a pity as I like Voda but there are much better deals out there so off to Orange or T-Mobile !

RichardB1

hyndlegs wrote: »

Just rang Voda, with regard to HTC desire, best contract they can do is £30 p/month for 24 months. The guy was very helpfull but could not help so after 10 years I have requested my PAC number. Its a pity as I like Voda but there are much better deals out there so off to Orange or T-Mobile !

Just had a very similar discussion with them and I'm in the same boat. Disappointing really but nothing they can do.

Vodafone

Good afternoon everyone,

If anyone does have any queries in relation to upgrade then feel free to contact us here

Please can you include MMM135 in the subject field, a link to this thread and we'll be in touch as soon as possible.

Best Wishes

Ian

Web Relations Team
Vodafone UK

msdl28712

htc desire

got 600 mins
unlimited texts
unlimited web

£25 month

30 chatge for phone though only cause i wanted 18 months

but im happy with the deal

also got the vivaz free for my wife on the same deal

atro1

To the voda reps! I placed a question on the eforum --it was removed, but I did get an email telling me that I would be telephoned within 48 hours, errr still waiting that was over a week ago.!!

photome

msdl28712 wrote: »

htc desire

got 600 mins
unlimited texts
unlimited web

£25 month

30 chatge for phone though only cause i wanted 18 months

but im happy with the deal

also got the vivaz free for my wife on the same deal

That deal would do me, they will only offer me a 24 month contract for £25 a month or 18 month contract for £30 a month

simon1_2

photome wrote: »

That deal would do me, they will only offer me a 24 month contract for £25 a month or 18 month contract for £30 a month

Did you both get that from Voda retentions?

whitemouse75

msdl28712 wrote: »

htc desire

got 600 mins
unlimited texts
unlimited web

£25 month

30 chatge for phone though only cause i wanted 18 months

but im happy with the deal

also got the vivaz free for my wife on the same deal

I got offered htc desire on Saturday,

18 month: handset £68.79 £25 month 300 mins unltd text/internet

24 month: handset free £25 month 300 mins unltd text/internet.

I would have happily taken the deal you got offered, but that was the best they could offer.

Oh well

photome

simon1 wrote: »

Did you both get that from Voda retentions?

yes they called me