Vodafone Retention Deals

alexavfc

First time poster but have been lurking about on here with interest, I'm pretty sure I'm close to my 50 days left of my contract, how do I find out whether I am eligable for an upgrade? I have been with Voda for 3 years and have been happy with the service they have provided me with

oliver45_2

onlinefan wrote: »

Think I got a good deal

Free - Nokia N900
Free - Sure Signal box
200 minutes
1000 texts
Unlimited internet

£20 month for 24 months

Is it a new one?

smitchy73

Hi Helen,
Thanks for posting, I have now sent an email through the website, no reply with reference number yet.
Regards
smitchy73

smitchy73

alexavfc wrote: »

First time poster but have been lurking about on here with interest, I'm pretty sure I'm close to my 50 days left of my contract, how do I find out whether I am eligable for an upgrade? I have been with Voda for 3 years and have been happy with the service they have provided me with

Alex,
Go on to vodafone website and log in, go to your account, and there should be a link for 'Upgrade My phone' click on that, fill in the details and it will give you a date.

If you see my thread above, you'll see that you can only seemingly get any new upgrade deal online now, although I have followed Helen(Vodafone CS/Retentions) and if she is good she may be able to do something for you if the deals you see don't suit.
Good luck and as martin says in the video for doing try smiling when talking, dont demand, but ask nicely if there isn't something better that could be done!

three1ne

smitchy73 wrote: »

Hi Helen,
Thanks for posting, I have now sent an email through the website, no reply with reference number yet.
Regards
smitchy73

You wont get one.

photome

three1ne wrote: »

You wont get one.

Have to say i got an email reference number within a few minutes of sending my cancellation email

Marty4

photome wrote: »

That is also my experience and even then 12 months down the line your bills may shoot up and when you call them they say something totally different to what was agreed at the time

Unfortunately I have just had the same experience. Spoke to person in retentions who offered me a deal that wasn't as good as Orange but I could live with for two phones. When phones arrived I discovered Vodafone records were different from our agreement. Spent a week trying to sort it out - some of their staff just put you off, pass you onto lines that just ring, say people will ring back or email and they never do. Eventually got onto someone who was helpful - admitted they couldn't honour the original agreement I think I got so I'm off to Orange!

I could have done without the hassle though and I wish I'd confirmed by email. I did ask whether they could listen to my original call to validate my claim - but apparently they don't record them all and not for this purpose. Makes me wonder what the basis of any contract is as their only record are the notes the salesperson makes.

three1ne

photome wrote: »

Have to say i got an email reference number within a few minutes of sending my cancellation email

Glad some people are. I sent mine recorded delivery in the end. Turned up yesterday. Lets see if they reply to that.

fatboyonadiet

I've been told I can upgrade but only online?? Had a look and wanted the Nokia N900 but the deal I got offered was pretty pants, only available on a high tariff.

I have requested my PAC but they've advised it will take 48 hours?

three1ne

fatboyonadiet wrote: »

I've been told I can upgrade but only online?? Had a look and wanted the Nokia N900 but the deal I got offered was pretty pants, only available on a high tariff.

I have requested my PAC but they've advised it will take 48 hours?

48 hours is standard. Saying you can only upgrade online is basically saying "you dont spend enough, we cant be bothered to deal with you"