Vodafone Retention Deals

Markie11

onlinefan wrote: »

Think I got a good deal

Free - Nokia N900
Free - Sure Signal box
200 minutes
1000 texts
Unlimited internet

£20 month for 24 months

when and how?

onlinefan

Markie11 wrote: »

when and how?

Last week.
Have been with them for years, there are 4 of us in the family on Vodafone and because they didn't want to loose us we all got the same deal (apart from the Sure Signal box, we share it).

photome

scousemanblue wrote: »

For anyone who is upgrading their contracts, make sure they put it in email form to you so you have evidence prior to accepting.

They say in Retentions they cannot do it but I can GUARANTEE that if they dont do it, when you get confirmation of your contract it WILL NOT be as you agreed then you have to spend a week phoning them to sort it out.

Very disappointing......

That is also my experience and even then 12 months down the line your bills may shoot up and when you call them they say something totally different to what was agreed at the time

smitchy73

I came across my early upgrade day on Thursday, I have two contracts and the other one is due at the beginning of April, however, after checking deals online then phoning to discuss these it turns out that these are only available online, so no personal discussion to see if there is something better to get!! I was so miffed with this as the choice for upgrading isn't the best unless you sign up for 24 months.
So the letter of cancellation has gone in, i won't even be looking for a replacement for my phone, a letter will be going straight in, I got my Blackberry Storm when it launched and had no end of problems, after three times away for repair even though they wouldn't admit to having no software fix for the problem(that was straight from Blackberry) so after the third time and not being able to fix I got one of the newer handsets, and thankfully no problems since, however, my confidence with CS was lost at that point, so it'll need to be good deals I get in a couple of weeks time.
Here's to the Retentions team calling!!

p1tse

good luck all
had been with VF for many years and now joined the bright side, Orange LOL

need to give them a last call to see if i can get a credit/refund back before my next payment goes through as i have used my pac

Vodafone

Hi three1ne

Once we receive your email, you'll usually get an instant reply with a reference number. If you've not had this it could be you're email hasn't got through to us for some reason. If you could try to send another one using the code MMM135 we'll be more than happy to get in touch.

steve786

Really pleased to see that you've managed to get your deal sorted out now, let us know if we can help with anything else.

mel d

It's a shame to hear about the problems you've had in the past with your account, we'd love to see if we can help out with your upgrade. If you can contact us using the link and include the code MMM135 in the subject line we'll see what we can do.

smitchy73

You've not mentioned which handset it is you were looking at, but we'd love to see if we can help. If you can contact us directly on this link, including the MMM135 code we'll be in touch and I'm confident we can find the right package for your needs.

All the best,

Helen
Web Relations Team
Vodafone UK

Vodafone

Hi p1tse

It's a shame to see that you're leaving, but I'm sure we can still help you.

If you've used your PAC, once your number has fully transferred over, you'll get a final bill from us. It's this final bill which will contain any credits for line rental you've paid but not used. You can contact us directly using the same links as above and we'll be happy to take a closer look at your account for you though. Just include the code MMM135 into the subject line and we'll be in touch.

Thanks

Helen
Web Relations Team
Vodafone UK

photome

i want to cancel my contract with vodafone after about 15 years. They told me on phone to log in online and send them an email. Does that mean via the contact us button ? I cant find anywhere it says cancel contract (surprise)

mel_d_3

haha
Error:The page you are trying to access is not available. Please contact the administrator for more details.

when you fix link please say,must be about 12 yrs for me too, shame

three1ne

Vodafone_company_representative wrote: »

Hi three1ne

Once we receive your email, you'll usually get an instant reply with a reference number. If you've not had this it could be you're email hasn't got through to us for some reason. If you could try to send another one using the code MMM135 we'll be more than happy to get in touch.
Helen
Web Relations Team
Vodafone UK

I sent it via recorded delivery in the end. Dont trust vodafone's site.