Vodafone Retention Deals

spriggan_2

lol I got offered the same deal as a new customer...fantastic!....not! I'm off to O2...thanks for nothing!

John_3:16

Vodafone have lost alot of customers one of my contracts included. I have another 3 comming up and it don,t look good.

When will voda understand it is better to keep the customers you have than to throw them away and look for new ones?

Lara

My contract is ending on 15th March. I've been offered one deal approx 3/4 weeks ago but declined it. I haven't sorted out anything else yet as I couldn't work out which handset I wanted.

02 have changed their contracts from what I have just read and someone implied Vodafone have done the same. Can a VR tell us if that is true please? Are they now offering the same as a new customer would get? Thanks.

kazza75

Vodafone_company_representative wrote: »

Good Afternoon Everyone,

It's disappointing to hear that some of you are looking to leave us.

I know we have provided our contacts deals many times in the past but can I just ask if you have contacted us directly to see what we can offer you?

If not please get in touch, I'm confident we can find a package to suit your needs. [FONT=&quot]Please contact me using the link below, please include MMM135 in the subject field so that the email comes directly through to my team. [/FONT]

[FONT=&quot]http://!!!!!!/1h8KuG[/FONT]

All the best,

Kay
Web Relations Team
Vodafone UK

I too will advise my partner to email you. his contract is in the last 30 days and he is currently on a 12 months contract, and was wanting to upgrade to the nokia n97 mini, but vodafone want 196 pounds for this phone!! but we have seen the same phone for 18 pounds and the same tariiff he is on the now for 12 months, so heres hoping you might be able to sort some deal out!!

p1tse

ordered my vodafone PAC, came via text and letter saying good bye but give them a call to see if they can do anything. as i can get a friends and family discount on orange with 20% monthly discount, i thought i would ask. but vodafone can not do anything on the iphone on discounts.

good luck

now off to orange:
- orange wednesday cinema
- magic numbers with free calling etc.

Hefferlump

As far as post 2781 is concerned...it was Lee in your department who provided me with misleading information about getting a good deal and also failed to suggest a temporary SIM only deal until the iphone came out, costing me at least £25 a month more than I needed to pay. :mad::mad: So please don't say that you can help because your department is rapidly becoming like the rest of the Vadafone company!!

Vodafone_company_representative wrote: »

Good Afternoon Everyone,

It's disappointing to hear that some of you are looking to leave us.

I know we have provided our contacts deals many times in the past but can I just ask if you have contacted us directly to see what we can offer you?

If not please get in touch, I'm confident we can find a package to suit your needs. [FONT=&quot]Please contact me using the link below, please include MMM135 in the subject field so that the email comes directly through to my team. [/FONT]

[FONT=&quot]http://!!!!!!/1h8KuG[/FONT]

All the best,

Kay
Web Relations Team
Vodafone UK

KuchKuchDeals

Hefferlump wrote: »

As far as post 2781 is concerned...it was Lee in your department who provided me with misleading information about getting a good deal and also failed to suggest a temporary SIM only deal until the iphone came out, costing me at least £25 a month more than I needed to pay. :mad::mad: So please don't say that you can help because your department is rapidly becoming like the rest of the Vadafone company!!

I have to agree with the above and I'm also annoyed with Lee, after agreeing to a Blackberry Bold for £25 per month with him, I was sent a Blackberry Curve and was being charged £30 per month.

NorhternMonkey

NorhternMonkey wrote: »

Well I have emailed you on the above link and look forward to hearing from you.

I'm still waiting for a phone call!!?! :mad:

Vodafone

NorhternMonkey wrote: »

I'm still waiting for a phone call!!?! :mad:

Good Afternoon Northern Monkey,

We have tried calling you yesterday however, we have instructions to call after 5.30pm. My colleague will be calling you later this evening.

I'm sorry to hear some of you haven't had the best experiences and that is certainly not our intention. We would love to restore your faith in Vodafone, so please let us try.

We physically can't help here due to these being account specific queries, how to contact us is in my post above.

I look forward to speaking to as many of you as possible,

Kay
Web Relations Team
Vodafone UK

NorhternMonkey

Vodafone_company_representative wrote: »

I'm sorry to hear some of you haven't had the best experiences and that is certainly not our intention. We would love to restore your faith in Vodafone, so please let us try.

We physically can't help here due to these being account specific queries, how to contact us is in my post above.

I look forward to speaking to as many of you as possible,

Kay
Web Relations Team
Vodafone UK

I think most of us understand, its just very frustrating sometimes.