Vodafone Retention Deals

mclean1979

Spoke to my brother who has left vodafone after a good few years. He called vodafone to try to get a good deal on a new contract and was told that there was no room for movement whatsoever. He then went to O2 who offered him a deal for the same Iphone, minutes etc etc for £5 cheaper. Later Vodafone retentions phoned him back and said they would match his offer if he was to stay. After all the hassle he had gettting his code and phoning O2 and discussing a new deal he told vodafone thanks but no thanks.

Maybe if they can give you a good deal BEFORE you go round everyone else to hunt for a new deal!!!

What is clear is that ANY company will give you a better deal to defect and only after you are 5 minutes from leaving your current provider will they bother to offer you the same deal. I don't think i will play that game. I will see what the very best Vodafone will offer me and simply defect to get it £5 cheaper from someone like O2.

Vodafone

Hi There

Hold on to your hats folks - this is gonna be a long post! :cool2:

captain caveman - I've just checked and we have received your with Ben sending you a reply yesterday. We'll be back in touch with you about your second email as soon as we can.

lilangel - I can understand your feelings the Sure Signal offers have recently changed. If you'd like us to take a look at your account fee free to get in touch by sending us an email from here with a link to this thread and your username and we'll get back to you. Make sure when sure when you send the email you include the code WRT135 in the subject line so it comes straight to my team.

smithmeister - We'd love to hear from you. :T

mclean1979 - It's never nice to feel like you're paying for more than you should and not receiving the service you expect.

Rest assured that this is certainly something that I want to investigate for you and correct. So that I can get to the bottom of this if you follow my instructions above to lilangel and send us an email I'll get back to you as soon as I can.

Sho - It's great to hear that you've joined us and found a good deal - let me know if there's every anything I can help with.

bazzab and update - I don't want anyone to feel unhappy with their accounts with us.

I realise that both of you have lost some faith in us. I'd love the opportunity to turn that around.

If there is anything I can do to help either of you please get in touch following the instructions above.

Thanks

Kirsty
Web Relations Team
Vodafone UK

Lara

Mmmmm well I was being patient but still haven't heard from any reps yet.

EDITED:
I have deleted my post as I have just had a 20 min call from Vodafone who have now sorted my complaint out for me. Thanks Lee.

Vodafone

Hi Lara

It's clear that this has been a hard time for you.

Rest assured you haven't been forgotten - coincidently your email is the next to be worked in our queue.

It is taking us a little longer than we'd like to respond to everyone at the moment - we will get back to you all though.

All the best

Kirsty
Web Relations Team
Vodafone UK

bazzab

FAO: KIRSTY (Vodafone Rep)

I tried using the link to send an email to your web team voicing my issues, and stating that i'd give yourselves a chance to offer me a reason to stay before taking up the tesco iphone deal.....not surprisingly, the link returned an error (much like my previous experience of vodafone CS!) and I really couldn't be bothered writing all that out again.

you can post a response in this thread or PM me kirsty, as i appreciate you offering help :beer:

malky39

I called cancellations today to ask about the iphone and they said they couldnt change the prices taht are on the web site. If i got through that i can get £40 quidco so better deal. So before i go and order it has anyone had any deal on the iphone. My contract ends on sat am i just better to ask for my pac code and see if they will call and offer me somethong

Alexh-p_2

My contracts up very soon and I'm going to be leaving Vodafone after about 10 years, I've basically been paying way over the odds the last 3 or 4 years for what I've been receiving and my upgrade options are always rubbish. My brother switched to an O2 iphone and hasn't looked back. Even without a discount, O2 offers unlimited browsing and has signal where i work.....it's a no brainer really

PennyPincher_L

go with the 18month deal plan

PennyPincher_L

oops didnt read the 127 pages..

trashcansinatra

For all the vodafone bashing, of which I was one as per previous posting, a happy ending finally. Mailed the web retentions team and first thing this morning had Ian on the phone apologizing for the issues I had and a great offer for me to stay with them.
Thanks to vodafone for replying through these pages and for publicly attempting to resolve problems.