Vodafone Retention Deals

mclean1979

caffinebassman wrote: »

Fair point!

I should have phrased it better - what I mean is that I'm not particularly dissatisfied with my current deal and have no technical problems. My current deal is

125 anytime x-net minutes (with unused rollover up to 1 month), 250 txts, passport and Stop the Clock + £5 p/m for 500MB data (18 month commitment) so in total it's £25 per month - last renewal I got a LG Viewty (the handset is perhaps a little disappointing).

My contract is finished at the end of Feb and have to say I am quite disappointed with the renewal deals on offer - none of the handsets on offer are particularly interesting to me and the push seems to be to a 24 month commitment - hence my considering a PAYG deal on another network as I think it will work out substantially cheaper based on my current usage.

So given some of the issues others have had in this thread I can see why perhaps my query might be lower priority.

I see your point. I am looking for something really good as well as i feel i have been let down with an overly expensive contract for 24 months!! I doubt very much Vodafone will match my expectations

bazzab

Vodafone_company_representative wrote: »

bazzab and update - I don't want anyone to feel unhappy with their accounts with us.

I realise that both of you have lost some faith in us. I'd love the opportunity to turn that around.

If there is anything I can do to help either of you please get in touch following the instructions above.

Thanks

Kirsty
Web Relations Team
Vodafone UK

Vodafone_company_representative wrote: »

Hi all,

bazzab -

Kirsty's not here at the moment but I'm sure I can help, apologies that you were unable to get through on the link that Kirsty provided. I know you have said you don't want to write out the email again but if you could have a look at additional information in our public profile. We have a direct email address there that you could use to get through us on.We really do want to help, and would only need some contact details so we can get in touch with you.

All the best,

Espi
Web Relations Team
Vodafone UK

FAO: Espi or Kirsty

I've resubmitted my email today

jonstodge

Just got offered the following by the web relations team:

12 month SIM only deal
600 mins, unlimited texts and internet, vodafone passport.
£10/month for the first 9 months, rising to £20 for the final three (altohugh I can upgrade in this time).
I accepted.

Pammy

Pac code requested, they didnt even ask me to stay. Their loss, I spend loads each month, been a very good customer for a number of years

iceicebaby

I have just negotiated to stay with Vodafone
Blackberry curve phone
£25 a month for 300 mins, unlt texts and unlt internet

I am happy with this. I have had the phone already and I love it.

Saeed

jonstodge wrote: »

Just got offered the following by the web relations team:

12 month SIM only deal
600 mins, unlimited texts and internet, vodafone passport.
£10/month for the first 9 months, rising to £20 for the final three (altohugh I can upgrade in this time).
I accepted.

you got robbed. this is available for £10/month for full 12 months!

Good2go_2

Saeed wrote: »

you got robbed. this is available for £10/month for full 12 months!

i think this is available as you say, but it does not include the internet in the £10 price

thanks

Good2go_2

iceicebaby wrote: »

I have just negotiated to stay with Vodafone
Blackberry curve phone
£25 a month for 300 mins, unlt texts and unlt internet

I am happy with this. I have had the phone already and I love it.

Just out of intrest, what contact term is this on ?

Thanks

MercMan

Just been told my N96 is not repairable as the chip is cracked. It fell off my belt whilst getting out of lorry cab. Its not insured. The VF shop told me I am tied in to a contract until Feb 2011 and that they will not give me a replacement phone. I'm going to ring Customer Retention and tell them I'm leaving to go to a rival network as they will give me a new phone. What do you think my chances are?

fiish

MercMan wrote: »

Just been told my N96 is not repairable as the chip is cracked. It fell off my belt whilst getting out of lorry cab. Its not insured. The VF shop told me I am tied in to a contract until Feb 2011 and that they will not give me a replacement phone. I'm going to ring Customer Retention and tell them I'm leaving to go to a rival network as they will give me a new phone. What do you think my chances are?

I am afraid that Vodafone is right in that you will be tied in with no prospect of a replacement from them. Perhaps they will offer to sell you a phone so you can continue using the service, however it would be very optimistic to expect a subsidized handset as good as your N96 was. You will need to spend money on a new handset, and I think signing up to a second contract with another network is not the most cost-effective way to go about it. Better to buy a cheap PAYG handset to use until the Vodafone contract expires.