Vodafone Retention Deals

Vodafone

Hi all,

bazzab -

Kirsty's not here at the moment but I'm sure I can help, apologies that you were unable to get through on the link that Kirsty provided. I know you have said you don't want to write out the email again but if you could have a look at additional information in our public profile. We have a direct email address there that you could use to get through us on.We really do want to help, and would only need some contact details so we can get in touch with you.

malky39 -

The retentions team were correct in saying that we are unable to change anything on our iPhone price plans. We do not wish to lose your custom as a result of this and if you would like to contact us to discuss your options further, please email the address that is listed on our public profile. We would be more than happy to help you.

Alexh-p -

I'm certain that we could find something that suits your needs and would love to look into it for you. If you would like to talk to us about this, please feel free to contact us via the email address that is listed on our public profile.

trashcansinatra -

I'm so pleased to hear that everything has been sorted out for you. I have passed this positive feedback on to Ian, which has made his day! If you ever require any assistance in the future please feel free to contact our team.

All the best,

Espi
Web Relations Team
Vodafone UK

Smithmeister

Hi Kirsty,

Here is a copy of the reply i put on the complaints board:-

I thought i'd add my two bobs worth in relation to Vodafone complaints.

I took out a new contract(no phone) on the 5/5/09, it was for 12 months.
My previous contract was for 18 months, took out on the 9/1/08.

My original contract was for 100 mins and 500txts for which i was paying £20pm. I phoned to complain about the tariff i was paying and what i was getting for that tariff. I spoke to JohnPaul (ext 51950 he gave me this so i could contact him) and he offered me a contract for 600mins,Uld txts,Ult Net @ £17.13 pm for 9 months(this was a 50% discount tariff).
I asked 'What happens after 9 months?, i don't want to pay £35 pm', 'don't worry sir' replies JP 'we will contact you and upgrade you again'.
Silly me.
When i tried to upgrade my contract(due 9/2/10) i was told by Vodafone that the earliest i can do this is now the 8/5/10!! My contract expires 8/7/10.

So, ultimately after the 9/2/10, i will be paying £35 for the next 5 months.
When i enquired about downgrading my contract i was told that Vodafone put restrictions on your account and the most you can downgrade by is £5 every 30 days!

Well that's just great Vodafone, scammed at the beginning and overpaying at the end, not bad for a 7 year customer.

Needless to say i will be doing my utmost to leave Vodafone come July.


Also i emailed yourselves and received this reply :-

Hello Mr. Smith,

Let me assist you with the upgraded deals.

I have checked your account and can see that you have a 12-month contract which started on 8th July 2009 and completes on 7th July 2009.

You’re eligible to upgrade of your account with us on after 08th May 2010.


In order to upgrade your account and to take advantage of our special offers, promotions and new handsets you'll need to call our Upgrade Team, as they are the best people who'll guide you in regards upgrading your contract.

You can call our Upgrades Team on 191 free from your phone or 08700 700 191 from any fixed line phone (calls charged at national rate); select option 3 and then 1 from Monday to Sunday between 8:00 and 20:00. I'm sure my colleagues there will be more than happy to help you.

You may also pop in to any of your Vodafone retail stores to check the best phones you can choose from. To find the nearest store, please click here.

Or, in order to upgrade your contract online on our website click here

Mr. Smith, trust the above information helps.



I've also attached a short customer feedback questionnaire and would really appreciate your thoughts to help us improve our service and I can assure you, this will be treated in confidence. Just click here to start.

Kind regards,








Prabhavati Srinivasan
Vodafone Customer Services


Now here's the confusion why does it say the date started is 8/7/09 when i upgraded 5/5/09??


Love to hear your replies

Vodafone

Hi Smithmeister

I'm sure I can clear this up.

To be able to do this though I will need to take a look at your account. The reply you have received is not from my team, it is from our normal email customer services. So that I can find you email and take a look at what's happening could you let me know your reference number for the email?

Alternatively if you don't have a reference number, you can follow our previous instructions for getting in touch ensuring you quote WRT135 in the subject line (otherwise it won't come to my team).

All the best

Kirsty
Web Relations Team
Vodafone UK

jrrowleyws

Smithmeister wrote: »

Now here's the confusion why does it say the date started is 8/7/09 when i upgraded 5/5/09??


Love to hear your replies

When did your previous contract expire though? If you upgrade 2 months early then you still have two months commitment PLUS the new contract length. Upgrading doesnt remove your previous contract commitment!

Smithmeister

Vodafone_company_representative wrote: »

Hi Smithmeister

I'm sure I can clear this up.

To be able to do this though I will need to take a look at your account. The reply you have received is not from my team, it is from our normal email customer services. So that I can find you email and take a look at what's happening could you let me know your reference number for the email?

Alternatively if you don't have a reference number, you can follow our previous instructions for getting in touch ensuring you quote WRT135 in the subject line (otherwise it won't come to my team).

All the best

Kirsty
Web Relations Team
Vodafone UK

Hi Kirsty,

Thanks for the response, here are the details you require :-
Re: WRT 135 [#1981355]


Hope that helps.

Smithmeister

jrrowleyws wrote: »

When did your previous contract expire though? If you upgrade 2 months early then you still have two months commitment PLUS the new contract length. Upgrading doesnt remove your previous contract commitment!

Yeah i know that mate. What i was asking why does it not start from the date i changed over ie May as that is when i started making the new payments?
Also why was i told that it would be 9/2/10 before i could change again when i now i'm being told it is now 9/5/10?

kymie

Just to say hubby finally got his upgrade cancelled! We are off to go to PAYG and save some money (as we dont intend to use the phones except for emergencies). Going to save the money and put towards a holiday

beachbhoy

I requested and have now received my PAC code.

I have been with vodaphone more years than I care to remember and I am leaving because I was ripped of at my last renewal. I thought I had a 12 month contract but it was 18 and the price I was paying doubled during this contact as I had aparantly agreed to it. I tried to resolve this on numerous ocasions and was told I would be called back but never was.

The contact ended in December and I am now looking for a deal on an Iphone. should say that my wife uses the phone on this account and I have an Iphone on O2 through my work.

Can vodaphone retentions or rep give me a deal before i move else where? will they contact me or should I contact them.

Hx2
Beachbhoy

Pammy

My contract has been up for a few months now, over Christmas I lost my Nokia, and had to buy a new phone. The sound is awful and I can't hear anyone, sadly lost the receipt but Vodaphone say I have to buy a new phone to replace it, which Im not about to do.

Ideally I want the iPhone and the Tesco option looks the best.

With Vodaphone I have 900 mins, 500 texts for £35.00

I want to pay something similar but with an Iphone. Is that possible?
Ideally I want an 18 month contract, not 24 months.

I really like vodaphone, but they have not offered me anything worth while to stay with them,

theburnschap

Well I seem to have had a similar experience to some of the more recent posters on here.

I have had a £15 deal with Vodafone for years - I think it is about 7 or 8 - and upgraded my phone with an agreement to continue the existing deal. I noticed that over the last few months that my bill has gone up by a fair old amount - something like £32 a month now.

I queried it - and guess what - I had been put onto a deal which was discounted but not for the whole of the contract and now the discount has been removed. And I have had insurance added to my deal too without asking - I already have mobile phone covered in my home insurance so why would I agree to adding this to my account at any point?

As a customer who has been loyal for such a long period of time I am now ready to shift my deal as I feel I have been conned big style. It'll take something big to keep me at this rate given that my deal (which as I say was originally £15) is only something like 100 minutes and 150 texts.

I'm not happy. :mad: