Vodafone Retention Deals

jaffa30

lillady wrote: »

Hi

Do Vodafone do stop the clock anymore?

Yes...................................................................... Ive got it on mine

Tyler_Du

povemeister wrote:

I work for vodafone so if any of you are looking for a good deal on an upgrade - let me know what you have at the moment, how much your bills are usually and what phone your looking for and i'll tell you what you can expect to get as the best possible deal!

I'm coming to the end of a 12 month contract @ £35 pm, would a Nokia 5800 @ £10 pm be possible for 12 months (would consider 18 months if I could get more mins/txts)

isayhello

Hi,

I'm coming to the end of my voda contract this month, I've requested a pac code and been given it, voda outbound team called me up but offered me some very poor deals and said they couldnt match what i wanted, which was basically along the lines of what other people on here have managed to get.

I havent heard anything back from them for a few days now and my contract finishes in about 3 weeks. Does anyone think that they just give up calling some customers or should i expect something in the next few weeks. What are your experiences with this?

If they dont call, is there an outbound team that i can get through to, as whenever i call cancellations they're still offering me rubbish deals.

Cheers

kai666

isayhello wrote: »

Hi,

I'm coming to the end of my voda contract this month, I've requested a pac code and been given it, voda outbound team called me up but offered me some very poor deals and said they couldnt match what i wanted, which was basically along the lines of what other people on here have managed to get.

I havent heard anything back from them for a few days now and my contract finishes in about 3 weeks. Does anyone think that they just give up calling some customers or should i expect something in the next few weeks. What are your experiences with this?

If they dont call, is there an outbound team that i can get through to, as whenever i call cancellations they're still offering me rubbish deals.

Cheers

They always seem to offer rubbish deals to start with, mine were. They stopped phoning me, so I just rang back and jogged their memories that I was thinking of leaving and the calls started again. In the end I got the deal i wanted by ringing the 0808 number that came with the PAC code

Get them to email any offer you are interested in though, as I spent the 7 day cooling off period sorting out the bits that were not as agreed on the phone.

It's still not quite the offer I accepted, but I got to the point were I couldn't be bothered to argue over 54p a month, and began to sound really sad and petty! But I'm sure if it was the other way round Vodafone wouldn't just let it slide!!

Thomas77

Vodafone have changed they way they do retention deals, it's no longer based on "Reinvestment Value" but rather profit.

MORPH3US

Thomas77 wrote: »

Vodafone have changed they way they do retention deals, it's no longer based on "Reinvestment Value" but rather profit.

Can you expand on that for us Thomas77 please?

isayhello

Hmm, i know the few times that I did talk with the customer service or retentions teams they kept saying well it doesnt matter if you've had high bills in the past its all about future profit. Not sure if thats what Thomas means.

Still it doesnt explain how some people are offered 12/18 month deals with a free phone and low line rental but others arent?

Hopefully they get back to me with a better deal in the next few weeks, else its bye bye voda

Tyler_Du

Well I called retentions today and requested my PAC code(s), all they offered me was the same deals available on the website for a new customer, I politley declined, I just hope they up the offer somewhat

isayhello

Hey Tyler, let us know how you get on, I havent been offered anything better yet, so will seriously think of leaving them. Though doubt i'll go with any dodgy cashback mobile phone companies, probably something through quidco instead.

MORPH3US

isayhello wrote: »

Hey Tyler, let us know how you get on, I havent been offered anything better yet, so will seriously think of leaving them. Though doubt i'll go with any dodgy cashback mobile phone companies, probably something through quidco instead.

Ha ha :rotfl: Sorry, I just rotfl at that one.

To be honest mate, done properly, you are more likely to get cashback through the reputable phone companies than you are through Quidco.

Quidco can decline you without giving a reason and you can't do a thing. The mobile companies can be taken to court if they try it on (and you have correctly jumped through all of their hoops)