Vodafone Retention Deals

dazeruk

Current monthly contract with Vodafone is coming up to expiry.

Just had a phone call from Vodafone saying the usual:- really value your custom, want to keep you as a customer etc

Currently on £30 a month, guy on the phone says the lowest Vodafone tariff is £25. Best he can offer me is £25 a month and a SE C510.

Just told him I didn't have time to discuss, he says he'll mark me down to ring back.

That seems like a really pathetic offer to keep me as a customer. Looking at their website

http://shop.vodafone.co.uk/shop/mobile-phone/sony-ericsson-c510?planSkuId=sku1180026&dependantSkuIds=sku1180026

I see the exact same phone being offered on a £10 a month contract. Yet as a valued customer I'm expected to pay £25.

Not really sure how to handle these kinda things. Been a Vodafone customer for about 5 years, but would like to lower my monthly bill and get a decent new phone. Currently get 200 minutes and texts per month but use on average about 20 minutes of that, so they must currently make a fortune from me.

noelphobic

dazeruk wrote: »

Current monthly contract with Vodafone is coming up to expiry.

Just had a phone call from Vodafone saying the usual:- really value your custom, want to keep you as a customer etc

Currently on £30 a month, guy on the phone says the lowest Vodafone tariff is £25. Best he can offer me is £25 a month and a SE C510.

Just told him I didn't have time to discuss, he says he'll mark me down to ring back.

That seems like a really pathetic offer to keep me as a customer. Looking at their website

http://shop.vodafone.co.uk/shop/mobile-phone/sony-ericsson-c510?planSkuId=sku1180026&dependantSkuIds=sku1180026

I see the exact same phone being offered on a £10 a month contract. Yet as a valued customer I'm expected to pay £25.

Not really sure how to handle these kinda things. Been a Vodafone customer for about 5 years, but would like to lower my monthly bill and get a decent new phone. Currently get 200 minutes and texts per month but use on average about 20 minutes of that, so they must currently make a fortune from me.

I've been with Vodafone for 3 years and currently pay £20 per month for 125 minutes with Stop the Clock plus 250 texts.

I think you could definitely do better than what they have offered you. Not sure how good the phone is that they have offered you but I would barter for a better phone and/or a lower tariff.

Have you asked for your PAC and looked around at what is available with other networks and what Vodafone are offering to brand new customers? These are your best bargaining tools.

If your usage is really low and/or you are happy with your current handset then you could look at going for a SIM only deal or going on PAYG.

BigDonut

I've been on a £15 for 100 mins 50 texts for a while now. Never really go over the limits
Would like to get myself a new phone.
Is it realistic to ask for same trarrif for 12 months with asomething like a free 5800? and maybe free internet?

I like things like the X1 and HTC magic but don't expect to get them on that tarrif.

pete1810

I have been offered the following
£15 per month
250 anytime mins
100 texts
free internet
Nokia 5800

Should be here tomorrow - will let you know what tips up with what deal?

blinko

when is the n97 out ?

rm90

blinko wrote: »

when is the n97 out ?

The website states June but if your holding out for a good phone wait till mid june there's the new palm device a new iphone and some other high tech phone out during that month

blinko

ooohhhh sounds good thanks

mogwai

OK this is the deal I got -

Free 5800
600 min plus stop the clock
unlimited txt
unlimited internet and email
1 mth insurance
passport
18 mth contract
£25pm

I think i could have got a bit more off actually as I agreed this with the person that i called directly, but I couldnt be bothered to wait for the rigamarole of them calling me back, requesting my PAC etc. I'm reasonably happy with it - would have preferred 12 month, but its still ok for me, esp since I still have stop the clock which I really do use a lot!

blinko

whats is the passport thing all about, nice dela by the way

mogwai

blinko wrote: »

whats is the passport thing all about, nice dela by the way

Its an international call feature thing..
From the website:
Simply pay 75p (64p ex VAT) per call and take your home price plan abroad.

Vodafone Passport is our new price plan option. With Vodafone Passport, you pay a one-off connection fee of 75p (64p ex VAT) for every call made on a Vodafone Passport network. After that you pay the same rate as if you were making a call at home. You can even use inclusive minutes or a pay as you talk voice pack abroad.

Receiving a call is just as simple. You pay a 75p (64p ex VAT) connection fee for each call answered and can talk for up to 1 hour with no further charges.

Vodafone Passport is part of the Vodafone Travel Promise, a commitment to simplify charges and increase value to Vodafone customers using their mobile phones abroad.