Add your feedback on energy supplier Tonik

Mabel2012

Telegraph_Sam said:

 Having read so much bad press about smart meters I would gladly pay a few £££'s more per year for the privilege of retaining my lo-tec manual "dumb" meter.

A friend can't have a smart meter because there isn't a signal from the meter location. Perhaps you should buy a signal blocker.

Telegraph_Sam

Logical deduction. But the system might then be smart enough to think that it could "estimate" the readings - with predictable results. Reading the hassle that many people seem to have when reconciling accounts "normally" at switch-over, the idea that the calculations could be further complicated by an independent variable such as a smart meter is enough to get me to dig out the proverbial extending barge pole. What I have input myself manually I can use as evidence in any dispute. To their credit Tonik don't seem to come within this category, a reason perhaps to stay loyal?

Mabel2012

Because I have a clock/dial style meter I take a photo of that and my digital meter each month. It saves me having to write down the details or return to the cupboard under the stairs to recheck the reading. On one occasion I was able to use the photo to dispute a high estimated reading.

If they make it difficult to leave, that is when I most want to leave. The best supplier I have been with recently was Bristol Energy. I only left them because of a better price with Tonik for a green tariff, Joining and leaving Bristol was so easy. The customer service was excellent throughout my time with them, I may return to them in the next few weeks - if Tonik finally sort out their upgrade. Communication with their customers has been abysmal.

Telegraph_Sam

I can't find Bristol Energy in the / my MSE listings anywhere, and it seems to be impossible to get through to them directly by phone (email >> "we will get back to you within 5 days .."). How did you contact them?

Mabel2012

Telegraph_Sam said:

 How did you contact them?

I was with them until a year ago and I didn't have any difficulty contacting them by phone. As I had few problems with them I only contacted them a handful of times. Joining them and leaving was very easy and my account was credited with the balance quicker than I expected.

Fedora628

No improvement with Tonik. Still can’t submit a meter reading. Lost count of the times I have tried to contact them, same old ‘we are working on it’ cut and paste replies when they do bother replying. Just noticed their accounts are 2 months overdue. Mmmmm..... Another One Bites The Dust maybe?

Telegraph_Sam

I'm beginning to think that there is a bit of a cull going on in the market at present which might result in the likes of Tonic, Bristol & co no longer surviving.  Pity that there are not MSE stars for financial stability that one could weigh in the balance.

grannyg

Still getting nowhere with Tonik. I am wondering about cancelling the direct debit and switching before they take any more cash !

Mabel2012

Telegraph_Sam said:

I'm beginning to think that there is a bit of a cull going on in the market at present which might result in the likes of Tonic, Bristol & co no longer surviving.  Pity that there are not MSE stars for financial stability that one could weigh in the balance.

I decided to try Twitter and sent a direct message to Tonik Energy. I received a satisfactory reply about 4 hours later. Much more civilised than trying to get through by phone or sending emails that do not receive a reply.

Telegraph_Sam

I was thinking of switching from Tonik to Bristol Energy - but have just read the recent Trustpilot reviews of BE and got cold feet. Would it be helpful to know what response you got from twittering Tonik?  I am not a twitterer myself.