Add your feedback on energy supplier Tonik

Telegraph_Sam

According to Google the office is open till 5 pm on weekdays but closed on weekends.  If any of our readers was in the Brum area during the week they would do us a great service if they could get some answers face to face. There must come a point when the regulator (?) steps in if an energy supplier effectively locks in its customers and blocks any switch.  I was looking at Trustpilot and it seemed that some recent contributors had been having no problems and were full of praise ..  Strange world

grumpycrab

Telegraph_Sam said:

... I was looking at Trustpilot and it seemed that some recent contributors had been having no problems and were full of praise ..  Strange world

Trustpilot reviews, like Amazon reviews should be taken with a pinch of salt, but a recent review "Never again." seems valid.  I think Tonik are hoping that this issue(s) is fixed before the majority of its customers (blisfully ignorant on smart meters with direct debits) notice anything wrong.

Mabel2012

The Which? customer score for Tonik Energy is 71%. I don't think it jas been updated for some time. Has the Regulator or Martin Lewis commented on Tonik Energy recently.

Telegraph_Sam

Energy Ombudsman Warrington = 

https://www.ombudsman-services.org/complain-now      enquiry@ombudsman-services.org    0330 440 1624

Fedora628

The replies I keep getting from Tonik get more irritating with every reply. They finally produced a ‘bill’ a month late that was wildly inaccurate. The summary said I was £133 in debit, the bill (which had not used the readings I had submitted in January) said I was £159 in credit.
At least 4 different people are ‘helping’ and my account has been ‘escalated’ 3 times in the last 4 weeks, to whom I have no idea as nothing has happened to move things forward. The breathtaking incompetence of this company is unbelievable. 

I would leave now but have no confidence a switch will go smoothly.
I am of the opinion that the company is in trouble and will be the next to go to the wall.

Florencemay

I am also getting fobbed off by Tonik the last statement on our account is dated in January and does not show the money they took from the bank in January, all it keeps saying is that they are updating the systems. It took 9 days to reply to my email in which they said they would get IT to look at it, two weeks later still the same. We are also currently in the process of switching to Octopus who have informed us that Tonik have accepted our final reading but we cannot get a final figure or the considerable credit we are owed out of them

Telegraph_Sam

I have communicated "our" experience and concerns to the Energy Ombusman as above. Others might like to follow suit to add some urgency to the situation.

cp321

I just switched to Tonik Energy with a supply start date of February 19th.  I've been unable to submit my meter readings due to their broken IT systems.  All customer service responses say they are looking into it, but they never follow up.  The lack of clear communication from Tonik Energy does make me suspect, as others do, they are close to going bust.  I certainly would not recommend anyone switching to Tonik Energy.

Telegraph_Sam

Have people been able to switch from Tonik recently despite the gridlock in their accounts system?  I understood that the new supplier has to get clearance from the old supplier that the account is "clear", otherwise the switch can be blocked.

LiGhTfasT

I've just submitted an online reading today. I assume the live balance hasnt been updating as it says
Latest Balance:
£479.59 in credit
Thats quite a credit balance coming to the end of winter surely thats not correct?