Add your feedback on energy supplier Tonik

Parking_Trouble

UnclaimedEnergy said:

You've never used a Gentrack made billing system then (Junifer/Velocity)

No I haven't but why does a relatively new company choose a duff IT system. 

Parking_Trouble

Telegraph_Sam said:

Likewise I was unable to log in today to provide my monthly readings.  Message to the effect that the web site would be fixed "within 7 days" >>> from when? If the 7 days never comes  I believe that there is some kind of a rescue system that stops everyone's energy from being cut off? My next D/D is not due to trigger until the beginning of next month.

I can log in. Haven't tried to enter meter readings. They were able to take my money but no statement, now 3 weeks overdue.
No problem with the rest of the service and the gas and electric won't be cut off. 
 I think they've had a problem brewing for a few months which eventually broke the system and now they're struggling to fix it. 
Hope they get it sorted soon and back to the stable, reliable system they had.

megafern

Oh yes. They start off great then, when they've snared you, comes the crunch. They are taking a really long time to improve my energy usage/meter readings experience and a week ago I sent an enquiry. Still no reply. I'm switching.

sandwellmike

I left Tonik Energy in January, had this email yesterday 22.02.20, is there a problem with there System or are they just holding on to my money 
I have reviewed your account this morning and can see your supply left us from the 26th of January 2020 and you joined Octopus Energy - 
i apologise that we haven't been able to finalise your account, the reason is because as of the 27th of January 2020 we undertook a system migration to move us to a more intelligent system that moving forward will help us improve the majority of our in house process, unfortunately as with all new projects we have hit a few bumps in the road, the largest functionality loss we have experienced is the suspension of our billing. 
Because we take billing very seriously here at Tonik we are not going to resume service as normal until we are confident every error has been resolved and the information being generated is 100% correct, we are hopeful that this will be from next week. 
Once the billing suspension is lifted your final statement will automatically be generated and emailed to yourself, i understand completely that this is frustrating and we thank you for your continued patience.

Mabel2012

@sandwellmike

Thank you for this information. It is the first time Tonik has put any sort of time limit on resuming 'business as usual'.

The billing system must be completely separate from the direct debit system as Tonik has taken our money all along.

I'm just waiting for my statement and will be leaving Tonik for another supplier.

Telegraph_Sam

If the system is malfunctioning then perhaps switching is easier said (typed) than done?

Mabel2012

I plan on waiting until everything is 'back to normal' before switching or I might get stuck in limbo between two suppliers.

Telegraph_Sam

My contract is coming up for renewal / termination shortly and it would be particularly useful if any of those following this were able to report that - in their experience at least - the system is in fact up and running again. I don't believe that it is possible to put an auto-alert for this into effect.

grumpycrab

Gas (smart) readings resumed again on the 19th (electric readings never stopped);  waiting for statement (expected 19th/20th)... which will be main test of the new system.

Telegraph_Sam

There seems to be a law for the "rich" (smart meters) and a law for the poor ..  The most competitive supplier that I could switch to would be the MSE E.ON Exclusive Fix, but for this I would have to have a smartie installed.  Having read so much bad press about smart meters I would gladly pay a few £££'s more per year for the privilege of retaining my lo-tec manual "dumb" meter.