Add your feedback on energy supplier Tonik

grumpycrab

Telegraph_Sam said:

I was thinking of switching from Tonik to Bristol Energy - but have just read the recent Trustpilot reviews of BE and got cold feet. Would it be helpful to know what response you got from twittering Tonik?  I am not a twitterer myself.

Public twitter feed (with replies) is https://twitter.com/tonikenergy/with_replies

Mabel2012

I read the Trust Pilot reviews on Bristol Energy last night and it didn't describe the supplier I was with until a year ago. Most people who are fairly content with their supplier do not bother posting about their experience. When things go wrong that is when they look for an outlet to vent their feelings. Sometimes we post when we are very satisfied with a service but mostly we stay silent. I gave Bristol Energy a great review because they made joining and leaving them so easy. Being their customer was trouble free and their staff were lovely to deal with..

My question to Tonik was about my direct debit and they replied to my satisfaction. They also said they are aiming for the statements to be sent out by the end of this week. According to various energy comparison sites Tonik is still one of the cheapest energy suppliers for me, with no exit fee, so I will wait and see how they get on after the upgrade is complete.

reefer37

tonik is really turning into a joke. logged on today to try and see if i am owed credit from energy switch think only small about £18. as they have had problems with accounts etc as many have said above only to find that i get a message saying error with your account and you can not log in and another message saying oops network error looks like i might have to go to a good old fashioned call to get my credit back after switch.  

Telegraph_Sam

It would help if anyone can report if and when they do succeed in logging on without the oops.  And/or if a phone call succeeds in getting through..
I am wondering what happens if this goes on (beyond being a temporary website fixit problem) and the co turns out to be no longer viable. Is there a "safety mechanism"? There may be switching problems if Tonik cannot provide a "clean bill of health" as far as the accounts are concerned?

mariamntn

I would like to leave feedback on my energy company, Bulb, that gets included on the MSE cheap energy comparison website. Can anyone tell me how to do that, where to go? THanks. 

Talldave

mariamntn said:

I would like to leave feedback on my energy company, Bulb, that gets included on the MSE cheap energy comparison website. Can anyone tell me how to do that, where to go? THanks. 

https://forums.moneysavingexpert.com/discussion/5382226/bulb-energy-reviews-give-your-feedback-on-the-energy-supplier/p1

ColinB

Telegraph_Sam said:

It would help if anyone can report if and when they do succeed in logging on without the oops.  

I haven't had a reminder for meter readings, but thought it wouldn't do any harm to provide them anyway. Logged-in today to do that: no problems with logging-in or giving the reading, it was all working as before. Site does have a note:
"Please note: Our billing systems are still in transition meaning we cannot currently display your latest statements. Don’t worry though they’ll be back online soon and any meter readings you submit will update your usage. Watch your inbox for your bill notification."

RussOrda

Hi all, my initial switch to Tonik was quite smooth however when winter came I went from being £5 in credit to £25 in debit. I know we all use more energy in the winter months but I thought this was extortionate. Tonik decided to up my direct debit by £17 per month without so much of an email and when I have tried (numerous times) to call them and figure out exactly what is going on, I am still none the wiser nor can I get a live balance! I have now cancelled my direct debit and because of this I am stuck with them as my switch has been blocked due to me being more than £20 in debit. I feel very let down by this company and their rude, unhelpful, uninformed customer service team. I would not recommend this company for many many reasons. 

Telegraph_Sam

This is unusual - most times it seems that Tonik (and others) try to create and maintain an excessive credit balance.  In my case since the present troubles started the opposite has applied and I am more in debt than you are (even allowing for my mistrust of the "Live Balance"). I was wondering if this means that switches are or can be blocked, and / or if the simple solution is not just to make a manual payment to bring the account to + / - £0. Assuming of course that one can get access to online statements - last night the web site seemed to be offering me only intermittent partial functionality. It would be interesting if any of our readers actually lived in or near Birmingham and could call in at their offices at 145 Great Charles Street Queensway and physically get a report of what the true and latest situation is. 

RussOrda

Telegraph_Sam said:

This is unusual - most times it seems that Tonik (and others) try to create and maintain an excessive credit balance.  In my case since the present troubles started the opposite has applied and I am more in debt than you are (even allowing for my mistrust of the "Live Balance"). I was wondering if this means that switches are or can be blocked, and / or if the simple solution is not just to make a manual payment to bring the account to + / - £0. Assuming of course that one can get access to online statements - last night the web site seemed to be offering me only intermittent partial functionality. It would be interesting if any of our readers actually lived in or near Birmingham and could call in at their offices at 145 Great Charles Street Queensway and physically get a report of what the true and latest situation is. 

I was told my switch was blocked as I am more than £20 in debit but they cant tell me exactly how much I am in debit due to the updating systems! It's a strange tactic to mess me about I think because they are currently getting £0 from me. I am due to go to Brum on the 21st of this month, unsure if the office will be open on a Saturday but if my problem is not resolved by then I am prepared to ask the question.