Add your feedback on energy supplier Tonik

Mabel2012

@grumpycrab

I wish they were more specific about how long the upgrade is going to take. It seems that everything stops except their income stream from customers. My direct debit was processed on time but I'm still waiting for the statement to be prepared.

reefer37

I was with tonik for over 2 years and never had a problem. Then everyone started to drop their prices and tonik remain high and uncompetitive for me. Was waiting for them to try and match competition rates but they remained high. Then got email saying my DD was going up. Even though in credit even in jan when my usage should be high. Spoke with them on the phone to say in credit and DD should be to balance over a 12 month period. They would not agree saying computer says no. Emailed them aswell and same message back our system says you are not paying enough even though in credit and in middle of winter. (Seems like happening a bit from recent posts)
i had been looking to move so it made my mind up. Moved to people energy 2 month up front with projected saving on difference with tonik of £140.

recently tonik released new deal which is now semi competitive. If they had not messed with my working DD and taken an ages to move like the rest of competition to offer a more competitive rate I would stayed.

oh well we will see what people’s energy are like

Fedora628

The customer service seems to have taken a dive with this ‘new system’ they have installed. First the online meter readings were not working, now monthly statement is not available. 5 attempts at calling left me hanging, emails taking almost two weeks to be replied to, when they do they don’t actually answer the question you asked, just ‘sorry’ and ‘will be sorted soon’ type platitudes. We always review all our suppliers of services during February, I cannot see us staying with Tonik.
Why they didn’t test their new system properly beggars belief.

megafern

Been with Tonik since July 2019. As a pensioner I enjoy almost instantaneous account balances if I submit a meter  reading so I can keep a check on my spending. WHEN IT WORKS ||||||. Yet again I cannot submit my electricity reading and the history has vanished. I have the perfect tonic. I'm switching.

marilou66

I am in the process of switching from OVO to Tonik as it had good reviews. I'm wondering where these reviews came from as I've had terrible service: I have emailed 3 or 4 times and apart from standard acknowledgements, I never received a reply. I have mobility problems and wanted to discuss that with them, and also reset my password as I didn't seem to get to their web site. If I don't receive a prompt reply to this, I shall cancel the switch asap.

grumpycrab

Tonik were pretty good but a "system update" has been ongoing for about 3 weeks now.  Don't know why they haven't provided any feedback...very odd.  They have a single responder on Twitter who said this morning "The website updates should be done and we're working on getting billing up and running ASAP."

Mabel2012

grumpycrab said:

Tonik were pretty good but a "system update" has been ongoing for about 3 weeks now.  Don't know why they haven't provided any feedback...very odd.  They have a single responder on Twitter who said this morning "The website updates should be done and we're working on getting billing up and running ASAP."

When you wait on the phone for twenty minutes and then choose a callback so you don't have to hang on longer and Tonik don't call back, perhaps it's time to switch. They manage to collect the direct debit despite their system update but can't manage to provide the monthly statement. Here comes a switch to either Bristol Energy or Powershop.

Parking_Trouble

I've been with Tonik since October 2017. Never had a problem. A boiler replacement has reduced my monthly bills and I'm £300 in credit. Changed tariff a couple of times to keep it competitive, though probably not the best rate at the moment. 
St

Somewhat dismayed with this so called billing system 'transition'. I think that's BS.
Having spent (too many) years in IT project management I reckon they have a problem that they are struggling to fix.
You do not take down part of your system and spend weeks upgrading it. It should take maximum of a weekend. They've either messed up the upgrade and can't back it out, or the billing system broke unexpectedly and they can't fix it. 
It's not the end of the world that I can't see the last statement but wondering what else could go wrong. If they haven't fixed it by end of Feb I'll consider moving.

UnclaimedEnergy

You've never used a Gentrack made billing system then (Junifer/Velocity)

Telegraph_Sam

Likewise I was unable to log in today to provide my monthly readings.  Message to the effect that the web site would be fixed "within 7 days" >>> from when? If the 7 days never comes  I believe that there is some kind of a rescue system that stops everyone's energy from being cut off? My next D/D is not due to trigger until the beginning of next month.