Add your feedback on energy supplier Tonik

Mabel2012

I transferred my dual fuel service to Tonik Energy from Bristol Energy about 9 months ago. The transfer went smoothly though I think they could have kept me better informed as to when each part of the process was going to happen. Once I was their customer everything went smoothly. I receive an email reminder to provide meter readings every month and the bill is prepared within an hour of providing the readings.

A few months ago I realised that I could save some money by switching to a cheaper Tonik Energy tariff and although I could not do the switch on their website a quick email to customer services and I was on the cheaper tariff.

I'm very pleased with the service to date but the proof will be in how they deal with my account when I transfer to another supplier.


I would happily return to Bristol Energy in the future if their price is right as their customer service throughout my term with them was excellent.

LinW13

I started with Tonik in July 2018 and renewed in July 2019 as their price was good and I had never had a problem with them.

In January they tend to do a "review" that increases my direct debit rate. I have always had a credit balance with them, so increasing the DD is just not justified. And when I do the sums on my usage, the increase is still not justified.

In January 2019, I emailed them and they did not go ahead with the increase.

This year I emailed them but they are going ahead with the increase anyway.

They have also invited me to increase my credit balance to £1,000 so that I get maximum benefit from their 3% interest payment.

They have not been the cheapest supplier for me for a few months now, but I felt loyalty, so held off from switching. But I don't want my DD to increase, so today I am switching to Octopus.

Ken68

Same thoughts here Lin...though 3% interest is good these days, as long as you get the money back if Tonik go bust.
Will stay with them a bit longer because of there admin. but watching...

Catslovelycats

I've had no problems with Tonik and have been with them about 2 years. They change my DD payments when I ask without quibbling, the website is easy to use, I always get through on the phone easily.

nyermen

Generally had no issues since I started with them when moving house last September.
Albeit today I'm getting "Error with your account" when I try to login this morning.

grumpycrab

working here but there's a banner headline "We are currently in the process of upgrading to give you a better experience. If you see any issues, please try again later."

Jilllaw0

I had been happy with this company but in this last year they’ve kept raising the d/d so that at one stage In Oct 19 we were nearly £200 in credit I had to ring for a refund , but since then again they keep raising the d/d even tho I’ve emailed & rung to say do not raise my d/d as I’m currently £100 in credit ,even arguing with them has got me nowhere they keep insisting it’s worked out on expected usage , so as I’m moving soon I’m not moving them with me as something doesn’t feel right with them anymore & still their web page isn’t working properly !

Telegraph_Sam

There seems to be a pattern emerging: Friendly customer service IF and WHEN you can make contact, good prices, not very competent account management (unless you are prepared to take their figures at face value and not query), inbuilt pressure to build up ever increasing credit balances, difficulties in getting refunds. 3% is attractive by building society standards but I would be worried about investing my life savings in Tonik!! The solution is relatively simple: Suspend / cancel / postpone D/D's when the situation threatens to get out of hand until order and balance is restored. They can hardly complain if the account is in credit.

Mabel2012

Does anybody know what's going on. This message has been on their website for several days. 

I'm beginning to worry that Tonik Energy may be in trouble. They haven't sent out their usual email reminder to read the meters. I supplied the readings mid last week but they have not prepared my statement, they have however, taken the monthly direct debit from my account.

A better experience should include preparing the monthly statement before deducting the monthly direct debit from my account.

grumpycrab

Mabel2012 said:

Does anybody know what's going on. This message has been on their website for several days. 

The upgrades seem to be taking a while.  Last (smart) meter reads recorded on website 21st Jan.  At least they're still talking on twitter - this on the 7th...  "Hi Mabele, thanks for your Tweet, I'm very sorry to hear about any troubles relating to your account. As part of our upgrades we've staggered some communications to avoid overloading the new system. Meter read reminders should be going out as usual now. - Mair"