Add your feedback on energy supplier Tonik

megafern

Beginning to have doubts about switching to Tonik. Do they reply to contact. There are apparent errors on my on line account. E-mails not acknowledged and although phone call backs are offered when I queue they never come. And thats after 4 days of being a customer. Think I will switch back to Bristol Energy or Globe. I don't save enough with Tonik to be ignored.

grumpycrab

They haven't disappeared on Twitter -posted an hour ago. Could try there?

Telegraph_Sam

This confirms previous feedbacks. I don't think their Customer Service / Accounts Dept is particularly competent and the temptation is to let mistakes (such as outstanding refunds) fester. In my experience their rates are good but it does need the occasional suspension of direct debits in order to restore the balance when all else fails!

Nikiya

Prompted by messages about cheaper tariffs I switched from So Energy to Tonik. When they asked me to send my first reading I could not do so. I had been a customer a couple of years ago and they had not reset their site, so the link provided for the readings took me to an error page.
I kept trying to override the issue and calling them but they never answer the phone.
I wrote to them and they did not reply.
In the meantime, they kept asking me for my readings.
So I called again and used the option "call me back" which really does not suit me.
By the time they called me I was so annoyed that I told them I wanted to stop the switch.
I did not know the switch could not be stopped at the time but apparently they did not know EITHER since they told me "OK, we are sorry blah blah... " and sent me an email telling me to contact my provider to tell them I was not switching.
But when I talked to So energy they told me they could not stop the switch. So I spent quite a while going from one to the other until aparently So energy accepted to take me back.
Tonik keep asking me for readings I CANNOT PROVIDE since their site does not allow me to do so. They continue to ignore my messages and not answering their phones. On Friday I used the call back option but by the time they called I was not there and they would not speak to my husband, who just wanted to tell them I DID NOT HAVE ACCESS TO SUBMIT METER READINGS.
They are not available on weekends.
Unfortunately I had forgotten that the previous time I was their customer, two years ago, I also had lots of problems with them.
They took more than a month to submit the readings I had sent WITH PICTURES to my new provider because they had to verify them through a third party. By the time the readings were verified they did not match mine (and I had the pictures to prove it). By then I was so fed up that I decided to leave it at that.
Unfortunately I did not remember this and they have good recommendations on CHEAPENERGYCLUB. I do not know why. My advice is to steer clear of them. They are a complete mess.

mrBlue

I switched to Tonik from Octopus in June 2018, because they were the cheapest of the good service experience providers with no exit fees in MSE. But I always do my own sums, and verify energy suppliers' calculations - which are usually (and inexplicably) wrong, except at the end of the year.

My 12M fixed tariff ended in June 2019, so I did comparisons again, and found that Tonik was almost top of the list. So I contacted them (phone, no problems) explained that I wanted to stay with them but move tariff, gave them my end of year outcomes and readings, told them what the Direct Debit was, and they agreed there and then.


A week later, they released another new tariff, and I got them to change me into that one on the phone; they agreed my debit debit calculation, and so it's fine. Nice people to deal with. Interest on the balance (not included in the MSE comparisons), and £20 a year per fuel discount. What's not to like?:j

Ken68

Same here, no problem with Tonik. Still competitive, very pleased with their accounting.

Chop-D

I was with Tonik for around 9 months and couldn’t fault them, I entered meter readings online and bills were generated almost instantly with interest paid on your credit balance for that month. Only switched away for a cheaper tariff, no exit fees from Tonik.

rbromberg

The switch went ok but they then wanted to charge for a second non-existent electricity meter.
Having established they had a system error which took them months to confirm, I though all was well.
I switched to another supplier (SO Energy) at the end of my term and received both a refund and a closing zero statement. 6 months later, I cancelled my redundant direct debit to Tonik, who then wanted to bill me £96 for the daily charge on an additional unknown MPAN electricity meter and this has been dragging on for a further 4 months.
They are simply incompetent and trying to get through to someone takes hours.
Please reflect this in the MSE ratings.

rbromberg

Incidentally, the MSE switching club has saved me £hundreds and I use it every year. Thank you Martin and co.

Telegraph_Sam

Their tariffs remain competitive enough in my case and I have had no cause so far to switch in spite of the many "engines" claiming that I can make savings - which don't turn out to be true. But Tonik and I seem to have difficulty in doing elementary bookkeeping and coming to the same conclusion over what the outstanding debit or credit balances are. Competence is questionable as is speed of reply.