Add your feedback on energy supplier Tonik

gareth71

Just renewed with Tonik for a second year - the best service I've experienced from an energy supplier in a long time.

Switched to them last year, and despite the best efforts of the EDF customer 'service' (and I use that word... well, wrongly!) team to hamper the progress of my switch, the team at Tonik did everything they could to help.

The experience with them since has been great. Simple online account servicing, easy to provide meter readings when required, bills and other paperwork are clear and straightforward, tariffs are reasonable priced - basically, everything an energy provider should be!

john_wildman

Used Tonik for a year as cheapest fix from a reputable supplier. They were great and I would stay if their follow on 1 year fix had been more competitive. They refunded a small credit balance very quickly. Top service. Now with Octopus since end Dec 2018.

Mabel2012

My fixed price energy tariff ends in a couple of weeks and I am considering a 19 month fixed greenish tariff. no exit fee, with Tonik Energy. I tried calling them several times to find out about smart meters and a couple of other questions but I either get a message stating the service is closed or a long time on hold with the option of a return call at a time of their choosing.

I expect to operate my account on-line when I'm a customer but if there is a problem that I can't resolve I would want to speak to a person and not get a service is closed in their opening times.

Has anyone experienced a problem contacting them by phone on 03333442686. It it normal to get a Service is Closed message during their opening times.

grumpycrab

Mabel2012 wrote: »

I expect to operate my account on-line when I'm a customer but if there is a problem that I can't resolve I would want to speak to a person and not get a service is closed in their opening times.

I was a customer (only changed because I could get cheaper) but Twitter reports today "we are currently experiencing very high call volumes at the moment. " I suggest trying again or on Twitter...
https://twitter.com/tonikenergy/with_replies

Mabel2012

Thanks for replying. This happened last week as well as today.

No matter how busy a company is they should not switch off their customer service phone lines during stated opening hours. A recording stating they are very busy and to either call back later or to request a call back is the way to deal with high call volumes not a blanket 'the service is closed'.

I posted here to find out if anyone else experienced this as I need to decide soon if I'm going to switch to Tonik or look for another supplier. I will try again tomorrow and if I have the same problem I will leave them to to their busyness and try elsewhere.

ColinB

One of the frustrations I had with a previous supplier was their insistence on using TwitFace instead of manning their customer service desk properly, completely ignoring the fact that many folks don't use those platforms. Hope Tonik isn't going the same way.

Mabel2012

I don't mind using Twitter for simple questions or email for more complicated stuff but sometimes you just need to delve deeper or have a quick response. I don't know how non computer literate people manage today. Perhaps they are the ones stuck with expensive tariffs because unless they can use computers it is very difficult to get the best deals.

Annieddiva

I've just renewed with Tonik for a 2nd year - as no one else has come close to their price for me, and it was a really nice touch to also get a £50 reward off my bills for remaining with them. Listen up other providers - it's good to reward existing customers, not just new ones!

I've had just the greatest service from them, as I've had no reason to contact them, other than manage everything online, and you get your updated bills incredibly quickly after submitting your monthly bill reading.

Tonik - I'm very happy to remain with you!

Ken68

Same here Annie...brilliant firm...they even made my smart meter work.
Might have a gin and tonik later.

stuart1975

Just in the process of switching away from Tonik. Not had any major issues with them, but found a cheaper tariff elsewhere.

The only major disappointment I have is that they tried to up my Direct Debt by roughly 40% in January. They were estimating my gas usage for the year to 20,000 kWh. My previous 6 months usage (which had included 2 months of Winter) was around 6,000 kWh, so how I was ever going to hit 20,000 kWh is beyond me...

I did phone them and they reverted the change to the Direct Debit. Turns out I'm going to owe them maybe £30 at the end of the fix period, as opposed to the extra £40 a month they wanted to take from me.