Cashback Guide for Dummies

Lynsey

................and how are you supposed to send off the 1st original bill with the 3rd claim when they don't return the originals????????????
................apart from not asking for it in the T&C's for 3rd claim.

Too stupid to be true, so LBA should simply sort it out.

Lynsey

Quentin

They don't ask for the original of the 1st bill.

They just ask for a copy:

When making the first Instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you

Lynsey

......sorry my mistake, I don't port as well, never ever, but thought ONLY originals were accepted.

Many, many sorries,

Lynsey

oldenufftoknowbetter

Yes it does say a copy but then further into the t/c's it states only originals will be accepted..

Spoke to the customer services today and was told that it should not have been rejected, told to fax a copy of first bill along with the letter they sent. Did all this and included copy of their t/c's then rang back 2 hours later to check they had received it all, spoke to another person who also said no reason for the rejection and confirmed all paperwork received. Was also told that the 28 day time limit is not put on appeals, is that true??

mobilejunkie

Not much they say is true. All you need to decide is at what point you will act and stop listening to the rubbish! I'd give them one last chance and then play hardball; they often prefer that game although they still don't understand the rules or they wouldn't engage in it so much!

Innit_2

damn, my cashback has been declined. i have not got a proof of sending my first cashback claim (didn't post with recorded delivery... lol), so, do i have a chance to win a court decision if i take them to the court?

mobilejunkie

No. Of course not! Basic errors I'm afraid! In addition, if this is a price-match deal you've lost ALL your cashbacks - not just this one. Naturtally I am assuming they have declined it due to non-receipt AND it's too late to send within the legal t&c time-frame. Won't mater if it is a price-match deal since you should have sent the orginal bill and therefore now won't have that!

mobilejunkie

Ok; looks like the IIC is really pushing his luck. I'm now poised to sue. I can't believe the absolute stupidity of their creation to do that in my case - but I must admit they get worse by the day.

It's farcical - will simply increase their costs. My advice now is clear; unless you're prepared to sue don't deal with E2Save. Judging by the swelling numbers who have at last realised how the game is played it is now standard procedure. You'd think this company would learn - or are there still thousands of customers out there who are still prepared to submit to this brainless organisation? My advice - go to Mobiles2yourdoor instead. My careful and progressive experience there and long-standing, in-depth experience here now mean I simply have to say that. It's E2Save's loss; they talk rubbish and lie through their teeth every which way, whilst the Mobiles2your door is heading in entirely the other direction. Here's to the IIC at E2Save - he certainly knows how to wreck a fabulous ship... Let my game commence!

ajp_2

We're on 02 price match deals with e2save. My wife phoned them because our 6th bill was supposedly late*. We're now nearly at month 12 and recently when chasing them they actually said that their T&C are/were changing so that missing one claim doesn't affect the rest and we could still send our month 12 claim. They could be lying of course!

(*She was phoning because our 6th bill arrived the day after they said it was meant to be due in. We had continued sending in our 8th and 10th bills to maintain our side of the deal while complaining about our *valid* month 6 claim - their T&C stated the days counted from the date of connection, and they were counting from date of purchase which was far earlier!. Two letters later (the second stating that we would be starting small claims court procedures at the end of May) and we have now received money for the 6th bill, plus the 8th and 10th have supposedly been "raised") - though I'll still only believe it when I see it!).

pentangle

mobile junkie - I am in a similar situation a bit further on. I am on the Price Match terms which say you have to send the bill in which is around 120 days after connnection and this must be received by them within 30 days from the date of the bill. I got this confirmed by email. They then rejected my first claim as they claimed there was a 28 day window after 120 days after the date of ordering for submission and I was late.

I have some experience of E2Save so I decided to go straight for the jugular with a letter before action. This was ignored. I therefore sued for all the money due under the contract on the grounds that they had fundamentally breached the contract. They issued a defence which merely stated that they denied the money was owed. The case was then transferred to my local court and they have now been in touch offering to pay me the claims to date and court costs and saying that I can make future claims. However, I am going to hold out for all the money due as I do not want to mess around with them any more.

So I would encourage anyone else in this situation to go after them with a writ and claim all the money, not just the missed claim. They would be dead in the water if this ever got to court, not that it will.