Free hotel stays

lucygotit

Hi everyone,

I need your advice please..................I have booked 4 rooms for my family in different names at the same hotel, however I have only had 3 emails for the best price guarantee. The 4th email said that they are only offering this i america not uk, I have sent email back saying that I had read the terms and conditions before submitting claim and there was no mention of it. I don't want to say that I have already had comfirmation of bpg on 3 rooms before that were booked on the same day!!

Please help, what do you suggest??

Sam_Bee

lucygotit wrote: »

Hi everyone,

I need your advice please..................I have booked 4 rooms for my family in different names at the same hotel, however I have only had 3 emails for the best price guarantee. The 4th email said that they are only offering this i america not uk, I have sent email back saying that I had read the terms and conditions before submitting claim and there was no mention of it. I don't want to say that I have already had comfirmation of bpg on 3 rooms before that were booked on the same day!!

Please help, what do you suggest??

Honestly? I'd suggest all of you pay towards the 4th room (at a rate with no cancellation charges), and hope that Ramada don't cancel the other 3 bookings. I seriously doubt any new claims or bookings that have yet to be confirmed as free, will be confirmed.

PPowers

I'm now really confused, are all rooms booked at £0, not honoured???

TBeckett100

I dont know, I am glad the small claims costs have been reduced. my 3 claims look good to go so far but who knows.

i have taken a copy of the old t&c's

TBeckett100

little !!!!!!s, they have only changed the exec room to a double standard.

should i complain before or when i get there?

taxiphil

dmg was right, looks like they're blaming it all on Wyndham and they feel nice and smug in the knowledge we'll struggle to sue an American firm.

So they've obviously thought this one through, the devious little ****s.

However I think there is a perfectly valid claim for breach of contract against the credit card companies under the Consumer Credit Act, which now offers the same level of protection for transactions made overseas.

And they're giving me free breakfast!

Many thanks for your email. I have spoken to our ecommerce team (who are responsible for all website bookings etc) at Jarvis Hotels, who have informed me that any litigation would have to be made against Wyndham Hotels, as the error with these bookings, were infact made by Wyndham

I have amended your reservation to the rate of £104.00 for an executive room. Could you please re-confirm back if you would prefer a Twin or a Double Room, and I will also include breakfast in the cost of this room for you as well

steveandel

taxiphil wrote: »

However I think there is a perfectly valid claim for breach of contract against the credit card companies under the Consumer Credit Act, which now offers the same level of protection for transactions made overseas.

I was thinking that but is there? As we haven't yet paid any deposit or anything towards the room I was wondering if it might prove difficult. Does this stand as a fully agreed contract before check-in? Could they just say that if you knew you were going to be charged before checking in then why did you check in?

TBeckett100

lets not forget that whoever processes the claims, the terms and conditions were in force at the time,

steveandel

Incidentally my room for next weekend is still showing as £0 and I haven't has any e-mail from Ramada yet. Maybe they're picking on people who made a few bookings? I only booked once.

GlennTheBaker

steveandel wrote:

Incidentally my room for next weekend is still showing as £0 and I haven't has any e-mail from Ramada yet. Maybe they're picking on people who made a few bookings? I only booked once.

I have 5 successful claims and they are all still showing as £0.00 - I haven't received any further communications regarding them.

TBeckett100 wrote:

little !!!!!!s, they have only changed the exec room to a double standard.

should i complain before or when i get there?

When I retrieve my reservations online, they say Double Room (I booked Executive Rooms) but the revised email I received after the claim had been agreed still stated Executive Room.