Free hotel stays

TBeckett100

hmm, i hope it is restricted to one hotel!

RedBern

Originally Posted by lucygotit
Hi everyone,

I need your advice please..................I have booked 4 rooms for my family in different names at the same hotel, however I have only had 3 emails for the best price guarantee. The 4th email said that they are only offering this i america not uk, I have sent email back saying that I had read the terms and conditions before submitting claim and there was no mention of it. I don't want to say that I have already had comfirmation of bpg on 3 rooms before that were booked on the same day!!

Please help, what do you suggest??

Honestly? I'd suggest all of you pay towards the 4th room (at a rate with no cancellation charges), and hope that Ramada don't cancel the other 3 bookings. I seriously doubt any new claims or bookings that have yet to be confirmed as free, will be confirmed.

I've got 3 from 4 free - so we're doing as suggested above - at least that is the plan ... although I see from my confirmation e-mail it is a double room for 1 adult ......not going to query it though.....

steveandel

Balls! I spoke too soon as well, just received this...

Dear Sir/Madam,

You recently submitted a claim to Ramada Hotels on the Guaranteed Best Rate programme and were advised that your claim was successful.

Unfortunately on review the comparative web site that was used to make your claim was offering a different product where the room rates offered had different terms and conditions attached.

Therefore I regret that your claim is not valid.

However we continue to hold your reservation, as detailed above on a provisional basis.

If you still require this accommodation at your confirmed rate of £125, I would be grateful if you would confirm that this accommodation is still required. If you wish to guarantee the accommodation for late arrival please could you confirm this along with you credit card details.

I do apologise for this misunderstanding and trust that we will still have the pleasure of welcoming you to our hotel.

Sincerely,

Ramada Hotel and Resort Gloucester
Matson Lane, Robinswood Hill, Gloucester GL4 6EA
Main Line: +44 (0) 844 8159044
Fax: +44 (0) 1452 307212

Ramada Bowden Hall
Bondend Lane, Upton St Leonards, Gloucester, GL4 8ED
Main Line: +44 (0) 844 8159077
Fax: +44 (0) 1452 611885

www.ramadajarvis.co.uk

This reservation was for Bowden Hall Gloucester so it looks like they are all cracking down not just Chester.
Ah well, I'll reply with a complaint but I don't think I'll get very far somehow.

TBeckett100

is this all legal? - i suggest we all email watchdog@bbc.co.uk

TBeckett100

has anyone had their free night yet?

steveandel

TBeckett100 wrote: »

is this all legal? - i suggest we all email [EMAIL="watchdog@bbc.co.uk"]watchdog@bbc.co.uk[/EMAIL]

I'm not sure. I've sent a polite but firm complaint back with a copy of the original T&C's asking him to point out exactly where it says all of the T&C's of booking for both rooms must match exactly. I'm going to pursue the matter, but I'm not convinced I'll get anywhere.

TBeckett100

ask them who their media person is there - that will put the wind up them

budgetflyer

have you ?

TBeckett100

havent had reason to try them yet.

blindman

Well I got the "We're trying to wriggle out of this" email

Standard format as others have posted.

Their excuse is that Expedia rate was pre paid. whereas Ramada was not.
I pointed it out that NOWHERE in the T&C's does it state that.

I have contacted the hotel concerned and have got a phone number and contact name.

I'll let you know how it pans out.