Sky TV retention deals ( post your haggling successes )

Grav15

Re contracting is a new contract therefore 30 days cooling off period. Which I am in. 

Greytopp

d123 said:

james87 said:

Total £59 a month for 24 months.

Guaranteed that price won’t be the same for 24 months.

I may be wrong here but my understanding is that SKY are allowed to increase their price, as they did not sign up to the "Non increase agreement", however whenever they do the subscriber has the right to get out of the contract.

polaristar

So I'm doing the regular 18-month song-and-dance with Sky again over my contract price. My Sky Q contract is up beginning of July. Previously left them 18 months ago and ended up getting a cracking deal about a month into not having Sky TV:

Sky Signature: £19.50
Ultimate TV Pack: £4.50
Boost to Netflix Premium: £11
Sky HD: £0
Ultra HD: £2
Total: £37/month

This was due to go up to £65/month. A few weeks back I received an unsolicited e-mail with an offer of around £47/month for the same package, which would automatically renew on a monthly rolling basis if I didn't renew with them. Chatted with cancellations over text message today and the best they could offer was £43.49/month with a £10 admin fee. They then offered me the Sky TV Essentials package for £15/month. Went ahead with the cancellation.

I've already made my mind up about my contract. If I can't get the same price I was paying I'm just going to leave Sky for good. Been considering cord-cutting for a while now. I'd save a lot of money just keeping Netflix with terrestrial TV. I do like the recording capabilities of Sky Q though.

I'll keep you all updated if I am offered a better deal!

antuk

Boohoo said:

brewerdave said:

Geddie_l said:

Hi guys, asking for your advice as I'm relatively inexperienced haggling with Sky.

After several offers that I wasn't happy with, gave notice on Sky TV and at the end of the notice period called them. Ended up with the following deal which I've accepted for now:

Sky Signature TV plus Sky TV HD, with discounts £28.50
Plus Netflix no ads £10.99
Total TV as above £39.49

Full Fibre 150 £40

I want to keep the Q box for convenience, recording, ease of use etc...

1) Is the above a decent deal?

2) Given that Vodafone offers Full Fibre 150 for £26 (rising to £29 then £32) and EE for £29.99, should I switch to another broadband provider? Any downsides (e.g. compatibility with Q box, mesh Wi-Fi, decoupling from Sky TV package-wise etc)?

3) As I am in the 30 day cooling off period, do I just sign up with the new provider and they arrange the switch with Sky?

All advice appreciated!
Thank you.

Don't think you get a cooling off period for a re-contract so by agreeing the price for the full fibre I think you are stuck with Sky.

I have to agree with brewerdave on this.

You could call them up and ask to change but re-contracting has no cooling off period unlike new contracts.

Ive just re-contracted recently and I was told there was a cooling off period, also the email I got from sky confirming the new offers has this at the bottom

If you decide that you no longer wish to keep this offer, you need to let us know any time within 31 days from when the offer is applied ("cooling off period"). If you do this we can normally put you back in the same position you were before you accepted this offer, however, if we're unable to put you on the same products and services as you were previously (for example because that product or service is no longer available) we can put you on an equivalent product instead.

d123

Greytopp said:

d123 said:

james87 said:

Total £59 a month for 24 months.

Guaranteed that price won’t be the same for 24 months.

I may be wrong here but my understanding is that SKY are allowed to increase their price, as they did not sign up to the "Non increase agreement", however whenever they do the subscriber has the right to get out of the contract.

https://www.moneysavingexpert.com/news/2025/02/sky-tv-price-rise-rights-explained/

Exclusive: Sky TV customer? Why you still CAN'T cancel penalty-free if it hikes your price mid-contract

Boohoo

antuk said:

Boohoo said:

brewerdave said:

Geddie_l said:

Hi guys, asking for your advice as I'm relatively inexperienced haggling with Sky.

After several offers that I wasn't happy with, gave notice on Sky TV and at the end of the notice period called them. Ended up with the following deal which I've accepted for now:

Sky Signature TV plus Sky TV HD, with discounts £28.50
Plus Netflix no ads £10.99
Total TV as above £39.49

Full Fibre 150 £40

I want to keep the Q box for convenience, recording, ease of use etc...

1) Is the above a decent deal?

2) Given that Vodafone offers Full Fibre 150 for £26 (rising to £29 then £32) and EE for £29.99, should I switch to another broadband provider? Any downsides (e.g. compatibility with Q box, mesh Wi-Fi, decoupling from Sky TV package-wise etc)?

3) As I am in the 30 day cooling off period, do I just sign up with the new provider and they arrange the switch with Sky?

All advice appreciated!
Thank you.

Don't think you get a cooling off period for a re-contract so by agreeing the price for the full fibre I think you are stuck with Sky.

I have to agree with brewerdave on this.

You could call them up and ask to change but re-contracting has no cooling off period unlike new contracts.

Ive just re-contracted recently and I was told there was a cooling off period, also the email I got from sky confirming the new offers has this at the bottom

If you decide that you no longer wish to keep this offer, you need to let us know any time within 31 days from when the offer is applied ("cooling off period"). If you do this we can normally put you back in the same position you were before you accepted this offer, however, if we're unable to put you on the same products and services as you were previously (for example because that product or service is no longer available) we can put you on an equivalent product instead.

I must of got a newbie sky person when I put in my cancel request on Friday by SMS/chat.

During chat they came back with 4 final offers on the last one I asked for a break down and at the end there was a bit about cooling off and I asked about it and the person said there was no cooling off period for customers who recontract on the same package/equipment as before.

If you take a new product like sky hd+ and then go to sky q or stream then you get a cooling off period was what I was told by sky person.

I did not take Sky up on their offer and cancel my TV package.

brewerdave

Grav15 said:

Re contracting is a new contract therefore 30 days cooling off period. Which I am in. 

Not my understanding - if you continue with an existing service with no break in service then no cooling off period HOWEVER the post above from @antuk suggests that Sky may be relaxing the rule 

Snowball389

My Sky Q contract not really up til the autumn but had a call asking if interested in broadband  + Sky Glass package instead. If I’ve understood it correctly, Signature, Cinema, Sports, Kids, Paramount and Netflix boost no ads for  £59 + £27 broadband (500) totalling £86 for 24 months with 43” TV. Just wondered if it’s worth considering? Not really on top of what Sky Glass offers that improves what I have. Currently pay £56 for the same Sky Q package without Netflix  + 27 for slightly slower broadband elsewhere. Any thoughts welcome and is it really worth considering a change?

MeteredOut

Snowball389 said:

My Sky Q contract not really up til the autumn but had a call asking if interested in broadband  + Sky Glass package instead. If I’ve understood it correctly, Signature, Cinema, Sports, Kids, Paramount and Netflix boost no ads for  £59 + £27 broadband (500) totalling £86 for 24 months with 43” TV. Just wondered if it’s worth considering? Not really on top of what Sky Glass offers that improves what I have. Currently pay £56 for the same Sky Q package without Netflix  + 27 for slightly slower broadband elsewhere. Any thoughts welcome and is it really worth considering a change?

I've not heard many positive views of people moving from Q to Stream (which is what Sky Glass provides). No ability to FF through adverts is the main thing, and the EPG equivalent not being as good.

But, if streaming is your thing and it works for you...

chrisw

MeteredOut said:

Snowball389 said:

My Sky Q contract not really up til the autumn but had a call asking if interested in broadband  + Sky Glass package instead. If I’ve understood it correctly, Signature, Cinema, Sports, Kids, Paramount and Netflix boost no ads for  £59 + £27 broadband (500) totalling £86 for 24 months with 43” TV. Just wondered if it’s worth considering? Not really on top of what Sky Glass offers that improves what I have. Currently pay £56 for the same Sky Q package without Netflix  + 27 for slightly slower broadband elsewhere. Any thoughts welcome and is it really worth considering a change?

I've not heard many positive views of people moving from Q to Stream (which is what Sky Glass provides). No ability to FF through adverts is the main thing, and the EPG equivalent not being as good.

But, if streaming is your thing and it works for you...

You can skip the ads if you pay extra, I think it's £5 per month but doesn't include Netflix or any apps. Not being able to record live programmes puts me off, although I guess you could still stream them if you remember which they were.