Sky TV retention deals ( post your haggling successes )

magee737

Ive also had to go from sky q to sky stream, dont feel its as good however much cheaper than i was currently paying after haggling.

Sky essentials
Sky sports
Gigafast broadband

24 month contract

£52

chrisw

I negotiated a price of £76 back in March and the lady said that there would be a couple of adjustments for March and April but it would settle on £76 after that. However, the monthly payment has settled on £85 a month.

I've emailed them and telephoned them 4 times but they keep saying the original operator needs to sort it as she doesn't appear to have applied a manager's discount. They keep promising it will be sorted in a couple of days but I'm going round in circles and getting nowhere with it.

Does anyone have any ideas where I can go from here? An address for a formal complaint maybe or a UK based customer complaints service?

Thanks.

Newlywed_2

Is 36 per month any good?

Sky sig

Sports

UHD

Thanks

Chrisandbev

Newlywed_2 said:

Is 36 per month any good?

Sky sig

Sports

UHD

Thanks

That looks like a good deal!

JSmithy45AD

chrisw said:

I negotiated a price of £76 back in March and the lady said that there would be a couple of adjustments for March and April but it would settle on £76 after that. However, the monthly payment has settled on £85 a month.

I've emailed them and telephoned them 4 times but they keep saying the original operator needs to sort it as she doesn't appear to have applied a manager's discount. They keep promising it will be sorted in a couple of days but I'm going round in circles and getting nowhere with it.

Does anyone have any ideas where I can go from here? An address for a formal complaint maybe or a UK based customer complaints service?

Thanks.

Customer Complaints, Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD

estenquiries@sky.uk

MouldyOldDough

I complained to Sky Help Centre <help@skycustomersupport.com> about Customer Priority Team hijacking the admin of my Sky account - and preventing me from accessing any decent deal - For example, I am still paying a ridiculous £9 extra for HD and almost £100 for my (standard) service

Anyway - I received a response this morning - telling me :

"Thanks for your recent e-mail. We're sorry you're having some difficulties with your Sky products. Our Customer Priority Team is now managing your case, they're specialists in resolving complaints. I know you want to discuss over e-mail, but did you know you can now message us instead? It's the fastest way to get support with your complaint."

What should I do next ?

Is there a HIGHER level that I can complain to ?

 

johnsof75

Less than a year ago I used to pay £66.50 for the following: 

Sky Signature£18.00

Ultimate TV Add on £6.00

Sky Sports Complete  £12.00

Sky Sports Subscription :£13.00

Sky Broadband Superfast £17.50

I now pay £80.50 a month so said I want to cancel- this will be done on 2 June. They asked me to call for an offer (have been with them for 18 years) but said the cheapest offer the could give me now was £86!!! I asked about Broadband only and they said the cheapest offer was £27- but it is advertised for new customers at £22. So seems like I will be going elsewhere - such a faff!

MACKEM99

MouldyOldDough said:

I complained to Sky Help Centre <help@skycustomersupport.com> about Customer Priority Team hijacking the admin of my Sky account - and preventing me from accessing any decent deal - For example, I am still paying a ridiculous £9 extra for HD and almost £100 for my (standard) service

Anyway - I received a response this morning - telling me :

"Thanks for your recent e-mail. We're sorry you're having some difficulties with your Sky products. Our Customer Priority Team is now managing your case, they're specialists in resolving complaints. I know you want to discuss over e-mail, but did you know you can now message us instead? It's the fastest way to get support with your complaint."

What should I do next ?

Is there a HIGHER level that I can complain to ?

 

Look up CEO email and email him/her.

MouldyOldDough

MACKEM99 said:

MouldyOldDough said:

I complained to Sky Help Centre <help@skycustomersupport.com> about Customer Priority Team hijacking the admin of my Sky account - and preventing me from accessing any decent deal - For example, I am still paying a ridiculous £9 extra for HD and almost £100 for my (standard) service

Anyway - I received a response this morning - telling me :

"Thanks for your recent e-mail. We're sorry you're having some difficulties with your Sky products. Our Customer Priority Team is now managing your case, they're specialists in resolving complaints. I know you want to discuss over e-mail, but did you know you can now message us instead? It's the fastest way to get support with your complaint."

What should I do next ?

Is there a HIGHER level that I can complain to ?

 

Look up CEO email and email him/her.

I have tried dana.strong@skygroup.com in the past and it was totally ignored !

The_Bookman

MouldyOldDough said:

MACKEM99 said:

MouldyOldDough said:

I complained to Sky Help Centre <help@skycustomersupport.com> about Customer Priority Team hijacking the admin of my Sky account - and preventing me from accessing any decent deal - For example, I am still paying a ridiculous £9 extra for HD and almost £100 for my (standard) service

Anyway - I received a response this morning - telling me :

"Thanks for your recent e-mail. We're sorry you're having some difficulties with your Sky products. Our Customer Priority Team is now managing your case, they're specialists in resolving complaints. I know you want to discuss over e-mail, but did you know you can now message us instead? It's the fastest way to get support with your complaint."

What should I do next ?

Is there a HIGHER level that I can complain to ?

 

Look up CEO email and email him/her.

I have tried dana.strong@skygroup.com in the past and it was totally ignored !

So have I, last month, and it absolutely wasn't ignored. They were on the phone to me apologising within 18 hours. The response came from ExecutiveResponseGroup@sky.uk, so you can try that.