Sky TV retention deals ( post your haggling successes )

Amdelotti

Okay, so I've come to my yearly battle with Sky where we play phone tennis until someone gives in. 
My out of offer product costs were going to increase to the below on 1st April 2025: 

£31.50 - Superfast broadband
£38 - Ultimate (Netflix), HD & Signature
Total: £69.50

Decided to cancel TV services and got a few call-backs with no decent offers. Days before I was meant to send the Sky Q box back, I got a call from winback offering the below 24 month contract for Sky Q: 

£24 - Superfast broadband
£26.50 - Ultimate (Netflix without ads), HD & Signature
Total: £50.50

I don't think this is a bad offer, but thoughts? Will most likely accept but note that Sky are more likely to call your bluff, so be prepared to cancel some of your services.

Chrisandbev

Amdelotti said:

Okay, so I've come to my yearly battle with Sky where we play phone tennis until someone gives in. 
My out of offer product costs were going to increase to the below on 1st April 2025: 

£31.50 - Superfast broadband
£38 - Ultimate (Netflix), HD & Signature
Total: £69.50

Decided to cancel TV services and got a few call-backs with no decent offers. Days before I was meant to send the Sky Q box back, I got a call from winback offering the below 24 month contract for Sky Q: 

£24 - Superfast broadband
£26.50 - Ultimate (Netflix without ads), HD & Signature
Total: £50.50

I don't think this is a bad offer, but thoughts? Will most likely accept but note that Sky are more likely to call your bluff, so be prepared to cancel some of your services.

Netflix without ads is normally £10.99 from Sky and £12.99 if you went direct to Netflix. So you are therefore getting Signature and HD for £15.51 or £13.51 - depending on how you look at it. Either away this looks like a good deal for the TV

ididgetwhereiamtoday

I wouldn’t bother getting Netflix without Ads. In my experience there are hardly any and it’s half the price. 

MeteredOut

Has anyone else not had a Sky TV price increase for 2025 yet? I renewed in the summer of 2024 for 18 months (contract end date December this year), and my April bill and (currently) all future bills are still at the same price I've paid since then.

antuk

Does anyone have the direct number for the win back team, I know there used to be a website you could go to once you were pending cancel but I cant find that anymore either, does that still exist?

Easylinkselecta

antuk said:

Does anyone have the direct number for the win back team, I know there used to be a website you could go to once you were pending cancel but I cant find that anymore either, does that still exist?

Try this:
https://www.sky.com/help/articles/pending-cancel-tv?DCMP=ilc-skycom:ec_reviewmyoptions

chocolatepennyfarthing

Does anyone know what the best price is Sky are offering just to keep the box with just the recording facility and no sky tv package? Cancellation currently pending. 

prowla

chocolatepennyfarthing said:

Does anyone know what the best price is Sky are offering just to keep the box with just the recording facility and no sky tv package? Cancellation currently pending. 

Your other option is to buy a Freesat recording box (beware that the "wideband" models to replace Sky-Q cost more).

southlad

chocolatepennyfarthing said:

Does anyone know what the best price is Sky are offering just to keep the box with just the recording facility and no sky tv package? Cancellation currently pending. 

They offered it to me for £5 but it came with a 12 month contract. I declined. 

chocolatepennyfarthing

I’ve just had a year at £5 per month but all they will offer now if contracts with tv at £18-£23.