Sky TV retention deals ( post your haggling successes )

GrubbyGirl_2

n1guy said:

I’m now near a month away from sky now and you know what? It’s not as bad as I thought.  I took a trial of Now TV and never actually watched it, truth be told I rarely actually watched anything on the Sky channels, sure there was the occasional gem such as The day of the Jackal but it was rare.  Most of what I watched was on terrestrial or on demand Netflix/Prime.  What Sky did do however was tie this altogether beautifully.  Free view however is kinda rubbish altogether, there’s like 5 channels in HD never mind UHD.  I think if they released that freely service as an app I’d be quite content without sky 

I was in Currys recently and a sales person said that Freely will be releasing a box/dongle this year.  No idea how factual that is as I wouldn't wholly trust what comes out of a Currys salesman's mouth

Lovetofly

JulesWinnfield said:

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

This is a paragraph from my price increase email from last year "We hope you’ll continue to enjoy our services, but if you’re not happy with these changes, you can cancel your Sky Broadband and/or Boost and/or Talk service(s) by calling 0344 824 4450. If you’re within your minimum contract period, call us within 30 days of getting this email to avoid early termination charges. Unless you tell us otherwise, your Sky subscription will continue as normal."

However, there were also TV increases and a specific paragraph for these increases was conspicuous by its' absence! I know in the past I've cancelled based on price rises but I may have been at the end of my contract and then negotiated a better price.

JulesWinnfield

Lovetofly said:

JulesWinnfield said:

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

This is a paragraph from my price increase email from last year "We hope you’ll continue to enjoy our services, but if you’re not happy with these changes, you can cancel your Sky Broadband and/or Boost and/or Talk service(s) by calling 0344 824 4450. If you’re within your minimum contract period, call us within 30 days of getting this email to avoid early termination charges. Unless you tell us otherwise, your Sky subscription will continue as normal."

However, there were also TV increases and a specific paragraph for these increases was conspicuous by its' absence! I know in the past I've cancelled based on price rises but I may have been at the end of my contract and then negotiated a better price.

Thank you for your reply.

For now, I’ve raised a complaint with Sky in order to seek clarity. Depending on their response will determine if I want to haggle over a renewal price for my TV subscription.

collinsca

mits999 said:

collinsca said:

mits999 said:

collinsca said:

Seeking advice please...

Over the last few years I've haggled to a deal that is fair, not great, but acceptable.  
My plan is (Looking to keep exact same plan):
TV
Sky Signature ends 17 August 2025
Ultimate TV Add On (Netflix)
Discovery+ standard

BB
Full Fibre 150 ends 28 Feb 2025


The cost is going up from £59.50 to £73.00 - which for what i have is, imo, just way too much.

I have rang up twice and they have said it is too early to give me a good deal.
My next bill is 21st Jan at £59.50. and then Feb 21st it is £73.00.  They have said to ring up in February, but i am very anxious about the increase and just want it sorted.

Broadband, TV, Sport, Movies, Netflix, Internet and Phone was £183 they got it to £66 for 2 4 months - but im not sure if that is SkyQ or Glass.
I referred to this when attempting to negotiate and they asked me, and i did not know which one.- so i will use SkyQ deals on this thread to negotiate.

Thoughts appreciated on how to get the best deal and when best to ring up.

Also, when i used to negotiate i spoke to people in Newcastle, now i am getting through to India. What is the best number to ring to get to the people that can give me best deals?


Thanks!

Cancel tv off fully so it’s completely switched off then you negotiate from there onwards for best possible price

Thanks, How long might I be without Sky TV though before they offer me deals.... or would they offer me deals before they "cut me off"? thanks

Sky have 3 lines of defence

first advisor who cancels with a 30 day notice you their best offer is usually

(Retentions/cancellation team)
signature £25.50
HD £5
kids £3
sky sports £20 
sky sports HD £2
ultra hd £2
cinema £10
multiscreen £10
(Admin fee £10 to £20)

once your in your 30 day notice period their prices are better

(Pending cancel team)

signature £22.50
HD £4
kids £3
sky sports £15
sky sports HD £2
ultra hd £1
cinema £7
multiscreen £7
(Admin fee £10 to £20)

and when you tv has totally gone off their offer is even better

(Rejoin team)
signature £17
HD £4
kids £3
sky sports £10
sky sports HD free
ultra hd £1
cinema £5
multiscreen £5
(Admin fee is free + they can give account credits up to £50)

i’m an EX Sky Manager prices based on Sky Q

transfer the broadband to Vodafone 

@mits999

Can you please do a similar table for Broadband?



I have just been on chat with retentions and they offered me this for Broadband:

"I see your Sky Broadband charge is showing as £46 a month
I've put together a package that should be perfect for you and your family with the retention team final offer and keeping Sky services the same
Here's the summary: ...
Sky Pay As You Talk is £0.00 (with an 24 months contract).
Sky Broadband Full Fibre 150 is normally £40.00 pm, but you'll pay £32.00 pm (with a 24-month contract), thereafter the standard price. This offer is for 24 months.
Line Rental '£0.00'.
It brings your total Sky Broadband/Talk bills to £32.00 per month and saves you £192.00 over the 24 months contract & the standard price thereafter.
Actual cost of this package (without offers): £40.00 per month."


"£40 is the Actual cost of the package and with the new review deal I can make it to £32 a month as explained above.
Also if you compare the current contract price your Sky bills are showing as £46.00 a month for Broadband/Talk services which I can make it to £32 a month.
Your complete future TV and Broadband/Talk bills are £77.50 a month
With the new review deal on Sky Broadband/Talk package of £32 a month and Sky TV bills being the same £31.50 a month till current TV offer period ends.
Total new bills will be £ 63.50 a month as compared to the current £77.50 a month"


Thanks very much

collinsca

I declined the BB offer and the advisor "went to speak to his supervisor"... and then offered me the below (£1 more a month than im paying now).

"Below is the final deal from my Sup for you

Here's the summary: ..."
Sky Pay As You Talk is £0.00 (with an 24 months contract).
"Sky Broadband Full Fibre 150 is normally £40.00 pm, but you'll pay £29.00 pm (with a 24-month contract), thereafter the standard price. This offer is for 24 months.
Line Rental '£0.00'."
"It brings your total Sky Broadband/Talk bills to £29.00 per month and saves you £264.00 over the 24 months contract & the standard price thereafter.
Actual cost of this package (without offers): £40.00 per month.
With the new review deal on Sky Broadband/Talk package of £29 a month and Sky TV bills being the same £31.50 a month till current TV offer period ends.
Total new bills will be £ 60.50 a month till your current TV offer period ends and thereafter standard cost."

Lovetofly

collinsca said:

I declined the BB offer and the advisor "went to speak to his supervisor"... and then offered me the below (£1 more a month than im paying now).

"Below is the final deal from my Sup for you

Here's the summary: ..."
Sky Pay As You Talk is £0.00 (with an 24 months contract).
"Sky Broadband Full Fibre 150 is normally £40.00 pm, but you'll pay £29.00 pm (with a 24-month contract), thereafter the standard price. This offer is for 24 months.
Line Rental '£0.00'."
"It brings your total Sky Broadband/Talk bills to £29.00 per month and saves you £264.00 over the 24 months contract & the standard price thereafter.
Actual cost of this package (without offers): £40.00 per month.
With the new review deal on Sky Broadband/Talk package of £29 a month and Sky TV bills being the same £31.50 a month till current TV offer period ends.
Total new bills will be £ 60.50 a month till your current TV offer period ends and thereafter standard cost."

Sky are currently advertising this exact broadband for £27 so they could definitely do better. Seems new customers are preferred to people who have been with them for donkeys' years!

MouldyOldDough

Lovetofly said:

collinsca said:

I declined the BB offer and the advisor "went to speak to his supervisor"... and then offered me the below (£1 more a month than im paying now).

"Below is the final deal from my Sup for you

Here's the summary: ..."
Sky Pay As You Talk is £0.00 (with an 24 months contract).
"Sky Broadband Full Fibre 150 is normally £40.00 pm, but you'll pay £29.00 pm (with a 24-month contract), thereafter the standard price. This offer is for 24 months.
Line Rental '£0.00'."
"It brings your total Sky Broadband/Talk bills to £29.00 per month and saves you £264.00 over the 24 months contract & the standard price thereafter.
Actual cost of this package (without offers): £40.00 per month.
With the new review deal on Sky Broadband/Talk package of £29 a month and Sky TV bills being the same £31.50 a month till current TV offer period ends.
Total new bills will be £ 60.50 a month till your current TV offer period ends and thereafter standard cost."

Sky are currently advertising this exact broadband for £27 so they could definitely do better. Seems new customers are preferred to people who have been with them for donkeys' years!

That has always been the case - they have a;ways offered new customer better deals than existing customers

JulesWinnfield

JulesWinnfield said:

Lovetofly said:

JulesWinnfield said:

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

This is a paragraph from my price increase email from last year "We hope you’ll continue to enjoy our services, but if you’re not happy with these changes, you can cancel your Sky Broadband and/or Boost and/or Talk service(s) by calling 0344 824 4450. If you’re within your minimum contract period, call us within 30 days of getting this email to avoid early termination charges. Unless you tell us otherwise, your Sky subscription will continue as normal."

However, there were also TV increases and a specific paragraph for these increases was conspicuous by its' absence! I know in the past I've cancelled based on price rises but I may have been at the end of my contract and then negotiated a better price.

Thank you for your reply.

For now, I’ve raised a complaint with Sky in order to seek clarity. Depending on their response will determine if I want to haggle over a renewal price for my TV subscription.

Right, so I’ve just got off the telephone after speaking with Carl from the priority team at Sky with regards the complaint I lodged with them..

He corroborates what Brian from Sky told me a week ago: Sky TV do not have to inform customers of price increases over the course of a contract in pounds and pence nor do they allow customers to leave mid-contract penalty free.

Sky are adamant that they are right and Martin Lewis is wrong.

Detail_Merchant

I guess they think Ofcom are wrong too - https://www.ofcom.org.uk/phones-and-broadband/bills-and-charges/protecting-consumers-from-uncertain-and-volatile-inflation/

Though it looks like Sky have form for ignoring Ofcom requirements - https://www.ofcom.org.uk/siteassets/resources/documents/about-ofcom/bulletins/enforcement-bulletin/all-cases/cw_01254/confirmation-decision---sky/?v=321052

In section 7.5 of that decision it says "Sky maintained its position that its pay TV services did not fall within the definition of an ECS and, as such, were not covered by the obligations under General Condition C1.10"

So Sky seem to think that Ofcom's rules don't apply to them (re Pay TV).

Detail_Merchant

Looking at this page - https://www.catribunal.org.uk/cases/15673322-sky-uk-limited - it looks like OfCom and Sky have been fighting over this issue as recently as December 2024.