Sky TV retention deals ( post your haggling successes )

aksteele69

d123 said:

collinsca said:

aksteele69 said:

Just had to go through the process of cancelling TV (Sky Q) & Broadband as they wanted to increase my subscription to £105 per month for the next contract period.
Contract end date was 15th Feb 25. Sent cancellation email on 14th January 25.
Received email from Sky on 20th January asking to phone.
Was paying £79.50 for 75Mb Sky Broadband, Signature, Full Sky Sports and HD.
Now going to pay £65.50 for 100Mb Sky Broadband, Signature, Full Sky Sports, HD, Cinema and Paramount+ with no admin fee.
I reckon I could shaved some more off the overall price but TBH it's already probably the most profitable hour I'll spend all year so reasonably happy to pay it. 

Good job!.

What was the email address you sent your cancellation to?

I emailed my cancellation to mysky@sky.uk

They will then reply and ask you to phone them or wait for their return call, they phoned me to confirm the cancellation two days later.

Me too, same email address

JulesWinnfield

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

OldDIYer

JulesWinnfield said:

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

From MSE site: 'Some providers, such as Sky and Sky-owned Now, don't write specific price hikes into their contracts – so aren't covered by these new rules. Instead, they have to give customers both at least one month's notice of any price changes and the option to leave penalty-free.'

JulesWinnfield

OldDIYer said:

JulesWinnfield said:

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

From MSE site: 'Some providers, such as Sky and Sky-owned Now, don't write specific price hikes into their contracts – so aren't covered by these new rules. Instead, they have to give customers both at least one month's notice of any price changes and the option to leave penalty-free.'

Thank you for your reply.

Indeed, I’d already read and was aware of this. Hence, why I assumed I can leave penalty free to which Brian from Sky said “No because we’re not covered by the new rules”.

And this is the reason for joining and reaching out to this forum on behalf of my fellow members of AV Forums.

Sky believe the new OFCOM regs don’t apply. Surely they can’t fail in their obligation to inform customers of  future price increases over the course of a contract in advance or allow them to leave penalty free?

Needless to say, until I have clarification, I’m not willing to re-commit to a Sky TV contract.

MeteredOut

JulesWinnfield said:

OldDIYer said:

JulesWinnfield said:

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

From MSE site: 'Some providers, such as Sky and Sky-owned Now, don't write specific price hikes into their contracts – so aren't covered by these new rules. Instead, they have to give customers both at least one month's notice of any price changes and the option to leave penalty-free.'

Thank you for your reply.

Indeed, I’d already read and was aware of this. Hence, why I assumed I can leave penalty free to which Brian from Sky said “No because we’re not covered by the new rules”.

And this is the reason for joining and reaching out to this forum on behalf of my fellow members of AV Forums.

Sky believe the new OFCOM regs don’t apply. Surely they can’t fail in their obligation to inform customers of  future price increases over the course of a contract in advance or allow them to leave penalty free?

Needless to say, until I have clarification, I’m not willing to re-commit to a Sky TV contract.

I doubt Sky believe the OFCOM regs don't apply to them, but it is obvious they have a training issue in that some staff are just making things up.

I believe, were you so inclined, this would be worthy of a complaint to both Sky and OFCOM, as the misinformation being spouted by their untrained staff could mean people believe they are being forced to stay rather than pay a penalty, whereas they would be free to leave if/when Sky do raise their prices.

JulesWinnfield

MeteredOut said:

JulesWinnfield said:

OldDIYer said:

JulesWinnfield said:

Hello all,

I’m a member of AV Forums and there’s a similar thread over there.

My contract with Sky TV expires on 10th February and I’ve been negotiating with them via text, chat, email and telephone, trying to secure a better deal with a view to staying.

Unfortunately, due to the distinct lack of effort on Sky’s part to keep me as a customer, a customer of some twenty years, that culminated in a conversation with a very combative representative of the executive team, I gave them my notice.

Since then, yet another representative of Sky contacted me to offer the best deal they’ve managed to offer so far, but still not quite as competitive as BT’s full works.

However, while I was weighing up the offer, and while still on the telephone, I sought to confirm what the price of the sub would increase by in March 2025 and 2026 accordingly, in accordance with the new OFCOM regs.

The gentleman informed me he was unable to do so.

So, I assumed in that case I would be able to leave penalty free. He assured me I would not as I’d be bound by the twenty-four month contract.

I’ve posed the question to Martin Lewis and OFCOM via twitter, but haven’t received an answer: is Sky TV really not bound by the new OFCOM regs with regard mid-contract price rises?

BT/EE TV clearly state theirs in pounds over the course of the two year contract, why doesn’t Sky?!

From MSE site: 'Some providers, such as Sky and Sky-owned Now, don't write specific price hikes into their contracts – so aren't covered by these new rules. Instead, they have to give customers both at least one month's notice of any price changes and the option to leave penalty-free.'

Thank you for your reply.

Indeed, I’d already read and was aware of this. Hence, why I assumed I can leave penalty free to which Brian from Sky said “No because we’re not covered by the new rules”.

And this is the reason for joining and reaching out to this forum on behalf of my fellow members of AV Forums.

Sky believe the new OFCOM regs don’t apply. Surely they can’t fail in their obligation to inform customers of  future price increases over the course of a contract in advance or allow them to leave penalty free?

Needless to say, until I have clarification, I’m not willing to re-commit to a Sky TV contract.

I doubt Sky believe the OFCOM regs don't apply to them, but it is obvious they have a training issue in that some staff are just making things up.

I believe, were you so inclined, this would be worthy of a complaint to both Sky and OFCOM, as the misinformation being spouted by their untrained staff could mean people believe they are being forced to stay rather than pay a penalty, whereas they would be free to leave if/when Sky do raise their prices.

Thank you for your reply.

Since my first post OFCOM did actually reply via Twitter and asked me to fill in a feedback form with regards Sky, which I’ve duly done.

They just can’t respond to it back to myself.

I will of course seek clarification from Sky, but if anyone else here determines anything contrary to what we already know, I’d be grateful to be included in the reply please.

I shall update this thread as and when, especially if I manage to secure a deal.

I’m happy to commit to a new contract (for the right price) as long as I know what’s coming down the line.

collinsca

GrubbyGirl_2 said:

collinsca said:

aksteele69 said:

Just had to go through the process of cancelling TV (Sky Q) & Broadband as they wanted to increase my subscription to £105 per month for the next contract period.
Contract end date was 15th Feb 25. Sent cancellation email on 14th January 25.
Received email from Sky on 20th January asking to phone.
Was paying £79.50 for 75Mb Sky Broadband, Signature, Full Sky Sports and HD.
Now going to pay £65.50 for 100Mb Sky Broadband, Signature, Full Sky Sports, HD, Cinema and Paramount+ with no admin fee.
I reckon I could shaved some more off the overall price but TBH it's already probably the most profitable hour I'll spend all year so reasonably happy to pay it. 

Good job!.

What was the email address you sent your cancellation to?

You have to phone to cancel, you can't email

Thanks. I thought that was the case. Perhaps I misread the post.

collinsca

d123 said:

collinsca said:

aksteele69 said:

Just had to go through the process of cancelling TV (Sky Q) & Broadband as they wanted to increase my subscription to £105 per month for the next contract period.
Contract end date was 15th Feb 25. Sent cancellation email on 14th January 25.
Received email from Sky on 20th January asking to phone.
Was paying £79.50 for 75Mb Sky Broadband, Signature, Full Sky Sports and HD.
Now going to pay £65.50 for 100Mb Sky Broadband, Signature, Full Sky Sports, HD, Cinema and Paramount+ with no admin fee.
I reckon I could shaved some more off the overall price but TBH it's already probably the most profitable hour I'll spend all year so reasonably happy to pay it. 

Good job!.

What was the email address you sent your cancellation to?

I emailed my cancellation to mysky@sky.uk

They will then reply and ask you to phone them or wait for their return call, they phoned me to confirm the cancellation two days later.

Ah, thanks!

collinsca

mits999 said:

collinsca said:

mits999 said:

collinsca said:

mits999 said:

collinsca said:

Seeking advice please...

Over the last few years I've haggled to a deal that is fair, not great, but acceptable.  
My plan is (Looking to keep exact same plan):
TV
Sky Signature ends 17 August 2025
Ultimate TV Add On (Netflix)
Discovery+ standard

BB
Full Fibre 150 ends 28 Feb 2025


The cost is going up from £59.50 to £73.00 - which for what i have is, imo, just way too much.

I have rang up twice and they have said it is too early to give me a good deal.
My next bill is 21st Jan at £59.50. and then Feb 21st it is £73.00.  They have said to ring up in February, but i am very anxious about the increase and just want it sorted.

Broadband, TV, Sport, Movies, Netflix, Internet and Phone was £183 they got it to £66 for 2 4 months - but im not sure if that is SkyQ or Glass.
I referred to this when attempting to negotiate and they asked me, and i did not know which one.- so i will use SkyQ deals on this thread to negotiate.

Thoughts appreciated on how to get the best deal and when best to ring up.

Also, when i used to negotiate i spoke to people in Newcastle, now i am getting through to India. What is the best number to ring to get to the people that can give me best deals?


Thanks!

Cancel tv off fully so it’s completely switched off then you negotiate from there onwards for best possible price

Thanks, How long might I be without Sky TV though before they offer me deals.... or would they offer me deals before they "cut me off"? thanks

Sky have 3 lines of defence

first advisor who cancels with a 30 day notice you their best offer is usually

(Retentions/cancellation team)
signature £25.50
HD £5
kids £3
sky sports £20 
sky sports HD £2
ultra hd £2
cinema £10
multiscreen £10
(Admin fee £10 to £20)

once your in your 30 day notice period their prices are better

(Pending cancel team)

signature £22.50
HD £4
kids £3
sky sports £15
sky sports HD £2
ultra hd £1
cinema £7
multiscreen £7
(Admin fee £10 to £20)

and when you tv has totally gone off their offer is even better

(Rejoin team)
signature £17
HD £4
kids £3
sky sports £10
sky sports HD free
ultra hd £1
cinema £5
multiscreen £5
(Admin fee is free + they can give account credits up to £50)

i’m an EX Sky Manager prices based on Sky Q

transfer the broadband to Vodafone 

Thanks - that's great insight.

A few follow ups....

1) Given my contract end dates:
TV ends 17 August 2025
BB Full Fibre 150 ends 28 Feb 2025
I assume therefore they will not offer me a deal on TV with "pending cancel team" when i ring up in 30 day notice period of BB (28 Jan) - (assuming i dont go for your suggestion to move BB to Vodafone that is)?

2) If i dont get an agreement before my BB is due to end (28 Feb), how long will it be til they 'cut me off' and how long will it be before they contact me to "rejoin team"?

3) Is the suggestion to move Broadband to Vodafone because of price, or speed... or both?
Does Vodafone piggy off someone else's line?



Thanks to all for responses.

1.you would need to wait till July to give notice for tv as if you try bartering in contract they will shaft you with very high prices
2. You would need to wait till July otherwise they will charge termination fees
3. Vodafone is definitely cheaper and generally faster and it owns its own network via openreach or Cityfibre 

Thanks Again.

1./ 2. So is it best then to negotiate now on BB (or try Vodafone as you suggest), but for TV do not include that in any negotiations now, wait until July to negotiate on TV?
3.I will certainly look into this.

n1guy

I’m now near a month away from sky now and you know what? It’s not as bad as I thought.  I took a trial of Now TV and never actually watched it, truth be told I rarely actually watched anything on the Sky channels, sure there was the occasional gem such as The day of the Jackal but it was rare.  Most of what I watched was on terrestrial or on demand Netflix/Prime.  What Sky did do however was tie this altogether beautifully.  Free view however is kinda rubbish altogether, there’s like 5 channels in HD never mind UHD.  I think if they released that freely service as an app I’d be quite content without sky