Sky TV retention deals ( post your haggling successes )

GrubbyGirl_2

collinsca said:

mits999 said:

collinsca said:

Seeking advice please...

Over the last few years I've haggled to a deal that is fair, not great, but acceptable.  
My plan is (Looking to keep exact same plan):
TV
Sky Signature ends 17 August 2025
Ultimate TV Add On (Netflix)
Discovery+ standard

BB
Full Fibre 150 ends 28 Feb 2025


The cost is going up from £59.50 to £73.00 - which for what i have is, imo, just way too much.

I have rang up twice and they have said it is too early to give me a good deal.
My next bill is 21st Jan at £59.50. and then Feb 21st it is £73.00.  They have said to ring up in February, but i am very anxious about the increase and just want it sorted.

Broadband, TV, Sport, Movies, Netflix, Internet and Phone was £183 they got it to £66 for 2 4 months - but im not sure if that is SkyQ or Glass.
I referred to this when attempting to negotiate and they asked me, and i did not know which one.- so i will use SkyQ deals on this thread to negotiate.

Thoughts appreciated on how to get the best deal and when best to ring up.

Also, when i used to negotiate i spoke to people in Newcastle, now i am getting through to India. What is the best number to ring to get to the people that can give me best deals?


Thanks!

Cancel tv off fully so it’s completely switched off then you negotiate from there onwards for best possible price

Thanks, How long might I be without Sky TV though before they offer me deals.... or would they offer me deals before they "cut me off"? thanks

They text me twice asking me to call but I never did as I wanted out.  I've gone from £58 for signature, netflix and multi room to £4.99 for netflix.  I don't miss sky now I'm used to freesat and streaming.  Even Netflix with ads isn't bad as they hardly have any ads - in fact some programs don't have any at all!

Be brave and jump

d123

collinsca said:

mits999 said:

collinsca said:

Seeking advice please...

Over the last few years I've haggled to a deal that is fair, not great, but acceptable.  
My plan is (Looking to keep exact same plan):
TV
Sky Signature ends 17 August 2025
Ultimate TV Add On (Netflix)
Discovery+ standard

BB
Full Fibre 150 ends 28 Feb 2025


The cost is going up from £59.50 to £73.00 - which for what i have is, imo, just way too much.

I have rang up twice and they have said it is too early to give me a good deal.
My next bill is 21st Jan at £59.50. and then Feb 21st it is £73.00.  They have said to ring up in February, but i am very anxious about the increase and just want it sorted.

Broadband, TV, Sport, Movies, Netflix, Internet and Phone was £183 they got it to £66 for 2 4 months - but im not sure if that is SkyQ or Glass.
I referred to this when attempting to negotiate and they asked me, and i did not know which one.- so i will use SkyQ deals on this thread to negotiate.

Thoughts appreciated on how to get the best deal and when best to ring up.

Also, when i used to negotiate i spoke to people in Newcastle, now i am getting through to India. What is the best number to ring to get to the people that can give me best deals?


Thanks!

Cancel tv off fully so it’s completely switched off then you negotiate from there onwards for best possible price

Thanks, How long might I be without Sky TV though before they offer me deals.... or would they offer me deals before they "cut me off"? thanks

I had one text before they cut me off but nothing after (and it’s now been almost 3 weeks since disconnection). I had no intention of signing back up as I’ve had enough of the begging for discounts every time the contract minimum term arrived and the greedy b*****ds massively raised the monthly charge.

I actually haven’t noticed Sky is missing yet, I have a Humax Freeview box and half price Now TV Entertainment and £3.99 for Discovery+. It covers virtually all the Sky channels I used to receive for well under a tenner…

mits999

collinsca said:

mits999 said:

collinsca said:

Seeking advice please...

Over the last few years I've haggled to a deal that is fair, not great, but acceptable.  
My plan is (Looking to keep exact same plan):
TV
Sky Signature ends 17 August 2025
Ultimate TV Add On (Netflix)
Discovery+ standard

BB
Full Fibre 150 ends 28 Feb 2025


The cost is going up from £59.50 to £73.00 - which for what i have is, imo, just way too much.

I have rang up twice and they have said it is too early to give me a good deal.
My next bill is 21st Jan at £59.50. and then Feb 21st it is £73.00.  They have said to ring up in February, but i am very anxious about the increase and just want it sorted.

Broadband, TV, Sport, Movies, Netflix, Internet and Phone was £183 they got it to £66 for 2 4 months - but im not sure if that is SkyQ or Glass.
I referred to this when attempting to negotiate and they asked me, and i did not know which one.- so i will use SkyQ deals on this thread to negotiate.

Thoughts appreciated on how to get the best deal and when best to ring up.

Also, when i used to negotiate i spoke to people in Newcastle, now i am getting through to India. What is the best number to ring to get to the people that can give me best deals?


Thanks!

Cancel tv off fully so it’s completely switched off then you negotiate from there onwards for best possible price

Thanks, How long might I be without Sky TV though before they offer me deals.... or would they offer me deals before they "cut me off"? thanks

Sky have 3 lines of defence

first advisor who cancels with a 30 day notice you their best offer is usually

(Retentions/cancellation team)
signature £25.50
HD £5
kids £3
sky sports £20 
sky sports HD £2
ultra hd £2
cinema £10
multiscreen £10
(Admin fee £10 to £20)

once your in your 30 day notice period their prices are better

(Pending cancel team)

signature £22.50
HD £4
kids £3
sky sports £15
sky sports HD £2
ultra hd £1
cinema £7
multiscreen £7
(Admin fee £10 to £20)

and when you tv has totally gone off their offer is even better

(Rejoin team)
signature £17
HD £4
kids £3
sky sports £10
sky sports HD free
ultra hd £1
cinema £5
multiscreen £5
(Admin fee is free + they can give account credits up to £50)

i’m an EX Sky Manager prices based on Sky Q

transfer the broadband to Vodafone 

collinsca

mits999 said:

collinsca said:

mits999 said:

collinsca said:

Seeking advice please...

Over the last few years I've haggled to a deal that is fair, not great, but acceptable.  
My plan is (Looking to keep exact same plan):
TV
Sky Signature ends 17 August 2025
Ultimate TV Add On (Netflix)
Discovery+ standard

BB
Full Fibre 150 ends 28 Feb 2025


The cost is going up from £59.50 to £73.00 - which for what i have is, imo, just way too much.

I have rang up twice and they have said it is too early to give me a good deal.
My next bill is 21st Jan at £59.50. and then Feb 21st it is £73.00.  They have said to ring up in February, but i am very anxious about the increase and just want it sorted.

Broadband, TV, Sport, Movies, Netflix, Internet and Phone was £183 they got it to £66 for 2 4 months - but im not sure if that is SkyQ or Glass.
I referred to this when attempting to negotiate and they asked me, and i did not know which one.- so i will use SkyQ deals on this thread to negotiate.

Thoughts appreciated on how to get the best deal and when best to ring up.

Also, when i used to negotiate i spoke to people in Newcastle, now i am getting through to India. What is the best number to ring to get to the people that can give me best deals?


Thanks!

Cancel tv off fully so it’s completely switched off then you negotiate from there onwards for best possible price

Thanks, How long might I be without Sky TV though before they offer me deals.... or would they offer me deals before they "cut me off"? thanks

Sky have 3 lines of defence

first advisor who cancels with a 30 day notice you their best offer is usually

(Retentions/cancellation team)
signature £25.50
HD £5
kids £3
sky sports £20 
sky sports HD £2
ultra hd £2
cinema £10
multiscreen £10
(Admin fee £10 to £20)

once your in your 30 day notice period their prices are better

(Pending cancel team)

signature £22.50
HD £4
kids £3
sky sports £15
sky sports HD £2
ultra hd £1
cinema £7
multiscreen £7
(Admin fee £10 to £20)

and when you tv has totally gone off their offer is even better

(Rejoin team)
signature £17
HD £4
kids £3
sky sports £10
sky sports HD free
ultra hd £1
cinema £5
multiscreen £5
(Admin fee is free + they can give account credits up to £50)

i’m an EX Sky Manager prices based on Sky Q

transfer the broadband to Vodafone 

Thanks - that's great insight.

A few follow ups....

1) Given my contract end dates:
TV ends 17 August 2025
BB Full Fibre 150 ends 28 Feb 2025
I assume therefore they will not offer me a deal on TV with "pending cancel team" when i ring up in 30 day notice period of BB (28 Jan) - (assuming i dont go for your suggestion to move BB to Vodafone that is)?

2) If i dont get an agreement before my BB is due to end (28 Feb), how long will it be til they 'cut me off' and how long will it be before they contact me to "rejoin team"?

3) Is the suggestion to move Broadband to Vodafone because of price, or speed... or both?
Does Vodafone piggy off someone else's line?



Thanks to all for responses.

aksteele69

Just had to go through the process of cancelling TV (Sky Q) & Broadband as they wanted to increase my subscription to £105 per month for the next contract period.
Contract end date was 15th Feb 25. Sent cancellation email on 14th January 25.
Received email from Sky on 20th January asking to phone.
Was paying £79.50 for 75Mb Sky Broadband, Signature, Full Sky Sports and HD.
Now going to pay £65.50 for 100Mb Sky Broadband, Signature, Full Sky Sports, HD, Cinema and Paramount+ with no admin fee.
I reckon I could shaved some more off the overall price but TBH it's already probably the most profitable hour I'll spend all year so reasonably happy to pay it. 

collinsca

aksteele69 said:

Just had to go through the process of cancelling TV (Sky Q) & Broadband as they wanted to increase my subscription to £105 per month for the next contract period.
Contract end date was 15th Feb 25. Sent cancellation email on 14th January 25.
Received email from Sky on 20th January asking to phone.
Was paying £79.50 for 75Mb Sky Broadband, Signature, Full Sky Sports and HD.
Now going to pay £65.50 for 100Mb Sky Broadband, Signature, Full Sky Sports, HD, Cinema and Paramount+ with no admin fee.
I reckon I could shaved some more off the overall price but TBH it's already probably the most profitable hour I'll spend all year so reasonably happy to pay it. 

Good job!.

What was the email address you sent your cancellation to?

GrubbyGirl_2

collinsca said:

aksteele69 said:

Just had to go through the process of cancelling TV (Sky Q) & Broadband as they wanted to increase my subscription to £105 per month for the next contract period.
Contract end date was 15th Feb 25. Sent cancellation email on 14th January 25.
Received email from Sky on 20th January asking to phone.
Was paying £79.50 for 75Mb Sky Broadband, Signature, Full Sky Sports and HD.
Now going to pay £65.50 for 100Mb Sky Broadband, Signature, Full Sky Sports, HD, Cinema and Paramount+ with no admin fee.
I reckon I could shaved some more off the overall price but TBH it's already probably the most profitable hour I'll spend all year so reasonably happy to pay it. 

Good job!.

What was the email address you sent your cancellation to?

You have to phone to cancel, you can't email

d123

collinsca said:

aksteele69 said:

Just had to go through the process of cancelling TV (Sky Q) & Broadband as they wanted to increase my subscription to £105 per month for the next contract period.
Contract end date was 15th Feb 25. Sent cancellation email on 14th January 25.
Received email from Sky on 20th January asking to phone.
Was paying £79.50 for 75Mb Sky Broadband, Signature, Full Sky Sports and HD.
Now going to pay £65.50 for 100Mb Sky Broadband, Signature, Full Sky Sports, HD, Cinema and Paramount+ with no admin fee.
I reckon I could shaved some more off the overall price but TBH it's already probably the most profitable hour I'll spend all year so reasonably happy to pay it. 

Good job!.

What was the email address you sent your cancellation to?

I emailed my cancellation to mysky@sky.uk

They will then reply and ask you to phone them or wait for their return call, they phoned me to confirm the cancellation two days later.

MeteredOut

You can cancel via chat too.

mits999

collinsca said:

mits999 said:

collinsca said:

mits999 said:

collinsca said:

Seeking advice please...

Over the last few years I've haggled to a deal that is fair, not great, but acceptable.  
My plan is (Looking to keep exact same plan):
TV
Sky Signature ends 17 August 2025
Ultimate TV Add On (Netflix)
Discovery+ standard

BB
Full Fibre 150 ends 28 Feb 2025


The cost is going up from £59.50 to £73.00 - which for what i have is, imo, just way too much.

I have rang up twice and they have said it is too early to give me a good deal.
My next bill is 21st Jan at £59.50. and then Feb 21st it is £73.00.  They have said to ring up in February, but i am very anxious about the increase and just want it sorted.

Broadband, TV, Sport, Movies, Netflix, Internet and Phone was £183 they got it to £66 for 2 4 months - but im not sure if that is SkyQ or Glass.
I referred to this when attempting to negotiate and they asked me, and i did not know which one.- so i will use SkyQ deals on this thread to negotiate.

Thoughts appreciated on how to get the best deal and when best to ring up.

Also, when i used to negotiate i spoke to people in Newcastle, now i am getting through to India. What is the best number to ring to get to the people that can give me best deals?


Thanks!

Cancel tv off fully so it’s completely switched off then you negotiate from there onwards for best possible price

Thanks, How long might I be without Sky TV though before they offer me deals.... or would they offer me deals before they "cut me off"? thanks

Sky have 3 lines of defence

first advisor who cancels with a 30 day notice you their best offer is usually

(Retentions/cancellation team)
signature £25.50
HD £5
kids £3
sky sports £20 
sky sports HD £2
ultra hd £2
cinema £10
multiscreen £10
(Admin fee £10 to £20)

once your in your 30 day notice period their prices are better

(Pending cancel team)

signature £22.50
HD £4
kids £3
sky sports £15
sky sports HD £2
ultra hd £1
cinema £7
multiscreen £7
(Admin fee £10 to £20)

and when you tv has totally gone off their offer is even better

(Rejoin team)
signature £17
HD £4
kids £3
sky sports £10
sky sports HD free
ultra hd £1
cinema £5
multiscreen £5
(Admin fee is free + they can give account credits up to £50)

i’m an EX Sky Manager prices based on Sky Q

transfer the broadband to Vodafone 

Thanks - that's great insight.

A few follow ups....

1) Given my contract end dates:
TV ends 17 August 2025
BB Full Fibre 150 ends 28 Feb 2025
I assume therefore they will not offer me a deal on TV with "pending cancel team" when i ring up in 30 day notice period of BB (28 Jan) - (assuming i dont go for your suggestion to move BB to Vodafone that is)?

2) If i dont get an agreement before my BB is due to end (28 Feb), how long will it be til they 'cut me off' and how long will it be before they contact me to "rejoin team"?

3) Is the suggestion to move Broadband to Vodafone because of price, or speed... or both?
Does Vodafone piggy off someone else's line?



Thanks to all for responses.

1.you would need to wait till July to give notice for tv as if you try bartering in contract they will shaft you with very high prices
2. You would need to wait till July otherwise they will charge termination fees
3. Vodafone is definitely cheaper and generally faster and it owns its own network via openreach or Cityfibre