Sky TV retention deals ( post your haggling successes )

MouldyOldDough

Gnasher86 said:

I cancelled last week, got a phone call on Saturday and agreed to the below:

Signature £13.50
Ultimate TV (Netflix Standard) £10.50
Sports £8
Cinema £13
Sports HD £2
Sky HD £4
UHD £1
Multiscreen £7.50

Superfast Broadband £24

Total £83.50 

24 Month Term

What were you paying ?

RKF1712

Sky Signature £20.50
Netflix Premium £11.50
Sky kids £0
Sky Sports - Complete pack £10
Sky Cinema £13
Sky Sports HD + HD £4
Multiscreen £10
Ultra HD £1

They phoned back today and told me the best they could do was £78. When I told them they phoned on Sunday and offered a lower price, they magically said £72.50 again but when I asked for a breakdown and they give me this which equals £70! I’d be happy to pay that.

sheffieldeagle

Made my first attempt at a new deal. £55 for Sig + Sports. Seems to reflect what people have been saying on here. Will try again this week on text maybe but after years of the merry dance looks like I will finally have to cancel for an offer I can live with.

Cheers

Birdman2015

I’ve been cancelled for a year, just came back as a new customer and got Stream Signature with Netflix with ads and Ultrafast BB for £40.

As I was paying EE £32 for BB and Now Tv £7 in total I’m quite pleased with that deal.

MouldyOldDough

According to Sky - Netflix is not available on Q

"Netflix is only available on Sky Glass or Sky Stream as part of the Sky Ultimate TV subscription. As you have Sky Q this is not part of this subscription that comes as standard with ads."

So why when I look at https://www.sky.com/deals/tv?irct=technicalerrorcta-uk, does Q (cut off - at the very right hand side) does Q have Netflix standard with ads ?

dealdance

I always benchmark on here so as I think I got a reasonable deal I have posted. The usual dance was more extreme than usual! Cancelled, started at £63 for existing package during notice period. Then it was £60 on termination date. Called today 3 weeks post switch off and accepted £44. Just checked bills and it is:
signature £12.50
sports  £8.00 hd £2.00
cinema £9
multiscreen £5.00 (1 extra Q)
Not sure what else is on it as don’t think that adds up but also agreed no more than 10% per annum contract rise….
didnt bother with other hd/uhd - hopefully it won’t be an issue but if it is will add in month by month.

RKF1712

RKF1712 said:

Sky Signature £20.50
Netflix Premium £11.50
Sky kids £0
Sky Sports - Complete pack £10
Sky Cinema £13
Sky Sports HD + HD £4
Multiscreen £10
Ultra HD £1

They phoned back today and told me the best they could do was £78. When I told them they phoned on Sunday and offered a lower price, they magically said £72.50 again but when I asked for a breakdown and they give me this which equals £70! I’d be happy to pay that.

Managed to get a 24 month contract for £68 for everything above after receiving a call tonight. Initially confirmed it was £70 but after I raised the concern about having to go through two April increases (as it was always an 18 month contract before), the gentleman offered to drop it to £68, which I didn’t even ask for. Quite happy with that. I don’t have a breakdown of each deal but I’m happy to post it when I receive it!

JSmithy45AD

MouldyOldDough said:

According to Sky - Netflix is not available on Q

"Netflix is only available on Sky Glass or Sky Stream as part of the Sky Ultimate TV subscription. As you have Sky Q this is not part of this subscription that comes as standard with ads."

So why when I look at https://www.sky.com/deals/tv?irct=technicalerrorcta-uk, does Q (cut off - at the very right hand side) does Q have Netflix standard with ads ?

Where does it say that it's not available with Q exactly?

MouldyOldDough

JSmithy45AD said:

MouldyOldDough said:

According to Sky - Netflix is not available on Q

"Netflix is only available on Sky Glass or Sky Stream as part of the Sky Ultimate TV subscription. As you have Sky Q this is not part of this subscription that comes as standard with ads."

So why when I look at https://www.sky.com/deals/tv?irct=technicalerrorcta-uk, does Q (cut off - at the very right hand side) does Q have Netflix standard with ads ?

Where does it say that it's not available with Q exactly?

I was told by Priority customers
"Netflix is only available on Sky Glass or Sky Stream as part of the Sky Ultimate TV subscription.

As you have Sky Q this is not part of this subscription that comes as standard with ads.

If you already have a Netflix account, you have the option to link it to your Sky account, once it's been activated. Netflix will continue to charge you separately until you link that account. For any queries regarding your billing with Netflix prior to linking it to your Sky account, please contact Netflix."

Detail_Merchant

MouldyOldDough said:

I was told by Priority customers
"Netflix is only available on Sky Glass or Sky Stream as part of the Sky Ultimate TV subscription.

As you have Sky Q this is not part of this subscription that comes as standard with ads.

Netflix comes included as part of the base package with Glass or Stream, whereas it is an extra chargeable (aka Ultimate TV) with Sky Q. The base package for Sky Q is Signature which does not include Netflix.
Maybe the Sky customer support person was confused.
It seems strange for them to turn down extra money from you for Netflix, if that was what you were offering.
Or were you trying to argue that your existing package should include Netflix for no extra cost?