Sky TV retention deals ( post your haggling successes )

Rammie65

Kim1965 said:

If your out of contact why do you need to put in a cancellation notice. Why cant i just cancel my direct debit? I cannot be hassle to haggle with them, just go else where. Theres no legal reason to give notice or is there? 

I assume it is in the terms and conditions. 14 days for BB, 31 days for TV services. 

brewerdave

Rammie65 said:

Kim1965 said:

If your out of contact why do you need to put in a cancellation notice. Why cant i just cancel my direct debit? I cannot be hassle to haggle with them, just go else where. Theres no legal reason to give notice or is there? 

I assume it is in the terms and conditions. 14 days for BB, 31 days for TV services. 

Rammie65 said:

Kim1965 said:

If your out of contact why do you need to put in a cancellation notice. Why cant i just cancel my direct debit? I cannot be hassle to haggle with them, just go else where. Theres no legal reason to give notice or is there? 

I assume it is in the terms and conditions. 14 days for BB, 31 days for TV services. 

Best practice is NOT to cancel the broadband - just find a new supplier, and allow them to transfer your service - cancelling can result in Openreach being instructed by Sky to disconnect your service and it can result in delays to re-establishing with a new company, or ,even worse, can mean that you lose your "place" in a cabinet if you are on FTTC, meaning you only get offered ADSL2 at much slower speeds.
TV cancellation is much easier because it can be switched back on within hours if you get a better offer from Sky.

Paulytee

Paulytee said:

My contract is up at the end of this month so I called sky yesterday as they were hiking the price up considerably.

Upto last month I was paying £97 for Broadband, sports, BT sport, cinema, Netflix, HD, signature and ultimate TV. At the end of this month it was going up to £140, ridiculous. 

The best they could do was the same package for £122 so I put in my 31 day cancellation notice. I wasn't even prepared to renew on last months terms which were ridiculously high, let alone £122.

I guess now I look into other options such as freeview etc. Been with sky for 12 years, they thank you for your loyalty and then offer you ridiculous terms. 

Do I chase them on online chats for a better deal or wait it out?

So I did the above on Tuesday. They've just phoned me to see what they can do on the price and it still comes up more expensive than I was paying a month ago and wouldn't budge any further so I've told them no and I'll stick to the cancellation.

Can't imagine they'll phone me again before the cancellation goes through at the end of month so I guess that's it for me and sky.

mits999

Paulytee said:

Paulytee said:

My contract is up at the end of this month so I called sky yesterday as they were hiking the price up considerably.

Upto last month I was paying £97 for Broadband, sports, BT sport, cinema, Netflix, HD, signature and ultimate TV. At the end of this month it was going up to £140, ridiculous. 

The best they could do was the same package for £122 so I put in my 31 day cancellation notice. I wasn't even prepared to renew on last months terms which were ridiculously high, let alone £122.

I guess now I look into other options such as freeview etc. Been with sky for 12 years, they thank you for your loyalty and then offer you ridiculous terms. 

Do I chase them on online chats for a better deal or wait it out?

So I did the above on Tuesday. They've just phoned me to see what they can do on the price and it still comes up more expensive than I was paying a month ago and wouldn't budge any further so I've told them no and I'll stick to the cancellation.

Can't imagine they'll phone me again before the cancellation goes through at the end of month so I guess that's it for me and sky.

Once it goes off contact the win back team they should do it all for £70 to £80 or virgin would be £80 which includes extra tv box and unlimited SIM card 

Kim1965

Rammie65 said:

Kim1965 said:

If your out of contact why do you need to put in a cancellation notice. Why cant i just cancel my direct debit? I cannot be hassle to haggle with them, just go else where. Theres no legal reason to give notice or is there? 

I assume it is in the terms and conditions. 14 days for BB, 31 days for TV services. 

Ok, my broadband is not with sky. Ive just installed iptv, and can live with that, so its goodbye to sky. 

oldernonethewiser

"Can't imagine they'll phone me again before the cancellation goes through at the end of month so I guess that's it for me and sky."

Years ago when my contract ended I got a call from them at an inconvenient time.  I asked them to call back and the person gave me a window of an hour when they would call the following day.  Ideal.

Never heard from anyone at Sky.

Cancelled and then a year or so later went totally TV free.

Wonder if there is/was anything good on.......

mits999

Sky is losing thousands of customers everyday primarily due to cost of living crisis or iptv (which can be had for £5 a month for every single channel)

failbubble

Unfortunately they’re still not budging on my original £69.50, I just want to get it down by £3 or £4 so when it goes up in a couple of months it hits the £69ish mark. Annoyingly I noticed my contact preferences were all off so I didn’t ever get an offer from them short of a service text message reminding me my contract was nearly over and I doubt I will now (unless they call a week before?) anyone got any advice on how I can get them to bring it down further? Running out of ideas, don’t know why they put us through this stress every 18 months…

mits999

failbubble said:

Unfortunately they’re still not budging on my original £69.50, I just want to get it down by £3 or £4 so when it goes up in a couple of months it hits the £69ish mark. Annoyingly I noticed my contact preferences were all off so I didn’t ever get an offer from them short of a service text message reminding me my contract was nearly over and I doubt I will now (unless they call a week before?) anyone got any advice on how I can get them to bring it down further? Running out of ideas, don’t know why they put us through this stress every 18 months…

If I were you let it all cancel down, then contact Winback team same package will be close to £50 they will be able to switch it all back on within minutes

failbubble

mits999 said:

failbubble said:

Unfortunately they’re still not budging on my original £69.50, I just want to get it down by £3 or £4 so when it goes up in a couple of months it hits the £69ish mark. Annoyingly I noticed my contact preferences were all off so I didn’t ever get an offer from them short of a service text message reminding me my contract was nearly over and I doubt I will now (unless they call a week before?) anyone got any advice on how I can get them to bring it down further? Running out of ideas, don’t know why they put us through this stress every 18 months…

If I were you let it all cancel down, then contact Winback team same package will be close to £50 they will be able to switch it all back on within minutes

Can they switch broadband back on that quickly though? I was told the other day I needed to resign with at least a week to go otherwise the broadband would cut off. 

How long do you have to wait before you call the winback team?