Sky TV retention deals ( post your haggling successes )

Rammie65

failbubble said:

2 weeks into my cancellation period and just been offered £69.50 for signature, sports, cinema, HD and superfast broadband, tried to get a fix or a reduction for a couple of months because it’s going to go up in April but got nothing, anyone had a better offer for this package or should I give up and accept it?

I got same without cinema for £50.50 a month. 

Paulytee

My contract is up at the end of this month so I called sky yesterday as they were hiking the price up considerably.

Upto last month I was paying £97 for Broadband, sports, BT sport, cinema, Netflix, HD, signature and ultimate TV. At the end of this month it was going up to £140, ridiculous. 

The best they could do was the same package for £122 so I put in my 31 day cancellation notice. I wasn't even prepared to renew on last months terms which were ridiculously high, let alone £122.

I guess now I look into other options such as freeview etc. Been with sky for 12 years, they thank you for your loyalty and then offer you ridiculous terms. 

Do I chase them on online chats for a better deal or wait it out?

TheOldStagGamer

Usual prices going up and the call to Sky, Currently have Signature with Netflix, Superfast Broadband unto 59mb and PAYG landline and that's at £62.50 (Jan) gone up from £49.50 (Nov) as a Diamond customer.
They can offer me £46 keeping everything as it is, was trying to get it to the £39 as shown on Uswitch as a new customer but the lady insisting that the broadband was the lower super fast of 36mb, after having to share a screenshot.
They just now keep saying that they can only offer the deals on the website, why do i feel they are holding back? I did say to put me through to cancelling, which is where i thought i ended up, but maybe not.

Anyone with any recommendations, take the deal or ring back in a few days?

Off to see what BT offers are..

If i do cancel, do people really send back the routers and Sky Q boxes?

Thanks in advance

Rammie65

Paulytee said:

My contract is up at the end of this month so I called sky yesterday as they were hiking the price up considerably.

Upto last month I was paying £97 for Broadband, sports, BT sport, cinema, Netflix, HD, signature and ultimate TV. At the end of this month it was going up to £140, ridiculous. 

The best they could do was the same package for £122 so I put in my 31 day cancellation notice. I wasn't even prepared to renew on last months terms which were ridiculously high, let alone £122.

I guess now I look into other options such as freeview etc. Been with sky for 12 years, they thank you for your loyalty and then offer you ridiculous terms. 

Do I chase them on online chats for a better deal or wait it out?

I got a better deal waiting for them to to contact me.  I used chat, they gave me a quote around £72 so i cancelled, when they called it came down to £50.50 which i accepted.  This is for bband, signature, sports and HD.

Rammie65

TheOldStagGamer said:

Usual prices going up and the call to Sky, Currently have Signature with Netflix, Superfast Broadband unto 59mb and PAYG landline and that's at £62.50 (Jan) gone up from £49.50 (Nov) as a Diamond customer.
They can offer me £46 keeping everything as it is, was trying to get it to the £39 as shown on Uswitch as a new customer but the lady insisting that the broadband was the lower super fast of 36mb, after having to share a screenshot.
They just now keep saying that they can only offer the deals on the website, why do i feel they are holding back? I did say to put me through to cancelling, which is where i thought i ended up, but maybe not.

Anyone with any recommendations, take the deal or ring back in a few days?

Off to see what BT offers are..

If i do cancel, do people really send back the routers and Sky Q boxes?

Thanks in advance

From my experience, cancel, you get 30 days notice period, by 2 weeks into this i had email offers which i ignored, then a phone call which gave me what i consider to be a fair offer which i accepted.  Good luck!

superbigal

TheOldStagGamer said:

Usual prices going up and the call to Sky, Currently have Signature with Netflix, Superfast Broadband unto 59mb and PAYG landline and that's at £62.50 (Jan) gone up from £49.50 (Nov) as a Diamond customer.
They can offer me £46 keeping everything as it is, was trying to get it to the £39 as shown on Uswitch as a new customer but the lady insisting that the broadband was the lower super fast of 36mb, after having to share a screenshot.
They just now keep saying that they can only offer the deals on the website, why do i feel they are holding back? I did say to put me through to cancelling, which is where i thought i ended up, but maybe not.

Anyone with any recommendations, take the deal or ring back in a few days?

Off to see what BT offers are..

If i do cancel, do people really send back the routers and Sky Q boxes?

Thanks in advance

When I put in my notice 19th December they indicated return bags would be issued immediately, but not to use them till 30 days up.   When i renegotiated a new deal on Monday I asked where my return bags were.  They had not been sent and it was just more Sky Bluster tactics I assume.

TheOldStagGamer

Rammie65 said:

From my experience, cancel, you get 30 days notice period, by 2 weeks into this i had email offers which i ignored, then a phone call which gave me what i consider to be a fair offer which i accepted.  Good luck!

I mentioned about cancelling and waiting for an offer and the lady said that they had stopped that sort of practice. I'm getting the feeling that some non-truths were being told if you've done it recently?

Rammie65

TheOldStagGamer said:

Rammie65 said:

From my experience, cancel, you get 30 days notice period, by 2 weeks into this i had email offers which i ignored, then a phone call which gave me what i consider to be a fair offer which i accepted.  Good luck!

I mentioned about cancelling and waiting for an offer and the lady said that they had stopped that sort of practice. I'm getting the feeling that some non-truths were being told if you've done it recently?

I did it just before Christmas, they have not stopped it at all.  It is always a bit of a gamble but you have 30 days to shop around anyway.

brewerdave

TheOldStagGamer said:

Rammie65 said:

From my experience, cancel, you get 30 days notice period, by 2 weeks into this i had email offers which i ignored, then a phone call which gave me what i consider to be a fair offer which i accepted.  Good luck!

I mentioned about cancelling and waiting for an offer and the lady said that they had stopped that sort of practice. I'm getting the feeling that some non-truths were being told if you've done it recently?

I got a deal offered at first attempt on 20th December when putting in notice to cancel @ the same price as existing deal.

Kim1965

If your out of contact why do you need to put in a cancellation notice. Why cant i just cancel my direct debit? I cannot be hassle to haggle with them, just go else where. Theres no legal reason to give notice or is there?