Sky TV retention deals ( post your haggling successes )

kevinyork

We have Signature, Cinema, HD, UHD, Anytime Talk, Fibre Broadband. Been with them over 15 years. Went out of contract a couple of months back. Noticed that Ultrafast Broadband on their website was a lower price than our current package.  Called them up,  U.K. call centre. Probably the most helpful person I’ve ever renegotiated with. He knew all the different deals and got our price down from £133pm to £86pm with the upgrade to Ultrafast Broadband. 

Keeop

mits999 said:

Keeop said:

mits999 said:

I phoned them not live chat but I did have broadband and landline which they renewed I think the advisors get commission on the tv + broadband and landline so more eager to give a bigger discount 

The commission structure for the advisor for renewing tv only I’m sure is quite low so less favourable to give a big discount 

I've only used chat the last couple of times I've renegotiated so maybe I'll try calling this time, as I am getting nowhere on chat. Is it a UK call centre for retentions/win-back?

What’s the best offer you had?

Signature, Cinema, Sports,  Kids , Netflix, UHD+HD, Multiroom came to £66. From that, it's just gone up the nearer I am getting to the end date.

When I first switched to Q from standard, I was paying about £50 for the above, minus Netflix. 

Cheers.
Keeop

mits999

kevinyork said:

We have Signature, Cinema, HD, UHD, Anytime Talk, Fibre Broadband. Been with them over 15 years. Went out of contract a couple of months back. Noticed that Ultrafast Broadband on their website was a lower price than our current package.  Called them up,  U.K. call centre. Probably the most helpful person I’ve ever renegotiated with. He knew all the different deals and got our price down from £133pm to £86pm with the upgrade to Ultrafast Broadband. 

That’s a crazy price to renew at, should be more near £40 to £50

Keeop

Keeop said:

mits999 said:

I phoned them not live chat but I did have broadband and landline which they renewed I think the advisors get commission on the tv + broadband and landline so more eager to give a bigger discount 

The commission structure for the advisor for renewing tv only I’m sure is quite low so less favourable to give a big discount 

I've only used chat the last couple of times I've renegotiated so maybe I'll try calling this time, as I am getting nowhere on chat. Is it a UK call centre for retentions/win-back?

Actually had a phone call from Sky, so that saved me phoning them. However, their best deal offered was still more than the initial offer via email which is just shocking. They just don't seem to want to hang on to customers any more.

Cheers.
Keeop

mits999

Keeop said:

Keeop said:

mits999 said:

I phoned them not live chat but I did have broadband and landline which they renewed I think the advisors get commission on the tv + broadband and landline so more eager to give a bigger discount 

The commission structure for the advisor for renewing tv only I’m sure is quite low so less favourable to give a big discount 

I've only used chat the last couple of times I've renegotiated so maybe I'll try calling this time, as I am getting nowhere on chat. Is it a UK call centre for retentions/win-back?

Actually had a phone call from Sky, so that saved me phoning them. However, their best deal offered was still more than the initial offer via email which is just shocking. They just don't seem to want to hang on to customers any more.

Cheers.
Keeop

In your situation best to switch to virgin or use iptv

Sterlingtimes

I cannot have Virgin because all six houses and our shared driveway have to consent to the installation, and one will not do so. Does Virgin sell a service that will run over Openreach? 

Matt_OX4

Matt_OX4 said:

Been overpaying as stupidly didn't do the whole cancel and get a good offer last time - was on £63 for signature/kids/ultimate/hd/uhd/multiroom. Cancelled via live chat yesterday and got offered same package but at £49 for 18 months - seen similar for cheaper so confirmed I wanted to cancel. Will feedback what I get offered

Been offered the following yesterday.for new 18 month contract

Signature £19

UHD & HD £6

Multiscreen £7

Kids £3

Can also take sports for £16

Got until 02 Dec to decide

Mister_G

Sterlingtimes said:

I cannot have Virgin because all six houses and our shared driveway have to consent to the installation, and one will not do so. Does Virgin sell a service that will run over Openreach? 

No.  They used to offer their "Offnet" service to customers on the OR network (I used to have it) but they closed that down at least 8 years ago.

MM2002

ok, interesting update hopefully.
Called Sky yesterday as my broadband disconnect date is tomorrow, Sky Q disconnect in about 3 weeks as deals offered were rubbish.
Was offered by retention team:-
145mbps fibre broadband £35
Ultimate TV (Netflix) £5
HD £4
Signature £19
Multiroom £7

Total £70

This is about £8 a month less than when I requested disconnection.

Asked if I could get a brand new deal under wifes name, spoke to a very (too) chatty man called Jameemul, really helpful and he offered me this:-
145mbps fibre broadband £24
Ultimate TV (Netflix) £0
HD £6
Signature £22
Multiroom £7.50

Total £59.50

zero setup &delivery fees.
This call lasted 1HR 45Mins!!!!
Was all set to sign the new deal when I noticed not only is it a 1TB box, it was only 1 minibox. 
2TB box and additional mini boxes £50 each non-negotiable(Total £200) so that killed that deal. What a waste of time. Really nice customer service though(UK Based)

Am on the phone today to try and get the renewal. Tempted to go plusnet for broadband, but stay with sky tv(got too much recorded on box that I don't want to lose!) not sure if this will cause issues though? Any ideas?

Peppa537

@MM2002 I’ve never had my BB & TV from same company and never had any issues. Currently have BT for BB and Sky for TV. In fact I can play them off against each other to get better deals.